February 2024 by Susan Baker
I always receive good service from TR Hayes. William looked after us today. He was warm and knowledgeable.
February 2024 by Chak Hong
Great customer service. Great company - can't fault them. Good old fashion customer caring service - rare nowadays.
November 2023 by Rod B
What makes Hayes stand out is the old fashioned service - personal attention from knowledgeable and helpful staff who know what they are talking about! Prices are good for the high quality furntiture and delivery is efficient and quick.
August 2023 by Jackie Appbow
Darren was really helpful and we are going back to buy once we have measured at home. Beautiful and well made furniture.
June 2023 by Judith Sanchez
When we arrived at the show room we were greeted by very professional, friendly staff. We had a good look around at the sofas with no pressure from any of the staff.Julia was very helpful indeed. Talked us through the sale, everything went very smoothly.Good customer service.Our sofa and chair was delivered by Kris and Paul who were professional, friendly and very helpful indeed.We are very happy with the high quality of the furniture. We would definitely recommend them.
June 2023 by Nigel Morris
Bought quality furniture from Hayes nearly 50 years ago and my family brought me up on TRHayes and would not look anywhere else with knowledge that we always get quality and great service at a good price.My wife and I returned to Bath and purchased a flat last year after spending 38 years in South Africa. We contacted Hayes and asked them if they could furnish our refurbished flat.Well, the rest is history. I arranged for Mark O Grady to have the keys .He called us in South Africa and organised all furnishings with minimal interference from us. We arrived last week to a real Wow !Mark didn't do everything but he certainly co-ordinated an amazing outcome. Thanks also to Marion for Wow curtains and the professional fitting attention of Steve and StuartYou guys really are hot !recently
March 2023 by john RUKIN
Great range of products, and first class patient customer service. Fair pricing g also.
February 2023 by Paul Snow (ShortNicholasNomenclature)
Excellent selection in all categories. High quality furniture made with great materials. Staff are very knowledgeable and helpful. You also get the pleasure of exploring the mazy old buildings joined together into the complex site. Also has the advantage of customer parking.
February 2023 by Chris Marshall
Excellent selection of furniture in many styles and friendly knowledgeable staff - particularly like the contemporary shop across the road.
January 2023 by John Harris
Traveled from Exmouth Devon, to visit my favourite furniture store having shopped there many times in the past, especially the clearance sale I purchased a superb Terran Truffle sofa.With the help of Ben and Caroline who found two California matching chairs plus an Taurus Lamp Table. These items here delivered on time 8.30 AM by Steve and Ben who were most helpful .I?m delighted with the service Thank you all at TR Hayes.
January 2023 by Kevin Tappenden
Lots and lots of good furniture to peruse, at reasonable prices. My only issue with TJ Hayes, is the ludicrous £49 delivery charge for the single chair we bought.
January 2023 by Julian Cartwright
Brought a glass coffee table from T R Hayes in Bath and when we got it home we noticed it was scratched. TRHayes offered to refund our payment or reduce the price without quibbling or question. We opted for a refund which they actioned immediately. GREAT SERVICE! Would definitely recommend and will use again!
December 2022 by Debbie Martin
Just spoke to the rudest man ever on the phone from TR Hayes. Nothing more than a gaslighting bully. Refused to let me buy a two seater sofa and was so hostile towards me that I had to put the phone down on him. Left me shaking and in tears. Someone like that should not be working in customer service.
October 2022 by Oliver Darius
Really helpful staff, big selection plenty of browsing with no pressure.
July 2022 by Prue Mackintosh
Steve and Max delivered to me this afternoon . They were absolutely charming . They had great difficulty trying to get the bed up my staircase.Bless them, they went to the great trouble of making a hoist, and lifting up from the outside to the next floor window!!!I feel this was way beyond the realms of their job? Nothing was too much trouble.Thank you both so much.I have been a customer with Hayes for sixty years, and can highly recommend them. Their customer service is brilliant, and so helpful throughout.Thank youPrue Mackintosh
