August 2023 by Lauren Finch
I normally love the quality and style of Ted Baker dresses and hand bags, but unfortunately I recieved a pair of earrings from my friends as a gift from the Bath store location. They were at home for a funeral and now live in the US. They brought home the earrings for me and unfortunately they never clasped. So we're never able to be worn. I reached out to email customer service and explained it was a gift and after about 20 emails was told I would need to produce the receipt. After resisting this since they were a gift my friend was able to produce the receipt. I sent the receipt photo and was told today that I would not be able to get a new pair or a refund for my friend because they were purchased in Europe which was something I had initially mentioned. I am very disappointed. The customer service reps were not helpful. This is in reference to ticket number 2007803 and Sasha was the reps name .
August 2023 by Barry Willoughby
We went in on a couple of occasions to get matching shoes for a wedding for 4 groomsmen, and the staff were really helpful and nothing was too much trouble. I would like to thank Caitlyn and Ellie in particular. Thanks for your patience.
October 2022 by Susan Storm
Excellent for purchases and returns. And the staff are very friendly they don't snub anyone regardless of who you are or how you look.
June 2022 by google user
It's truly ridiculous that in this day an age, such a store should be unable to supply a ramp for the two steps to the rest of the store. The member of staff I asked regarding a ramp wasn't apologetic and really couldn't have cared any less. She did offer to get anything from the store, but I should be able to, and needed to be able to browse. There was no response when I stated that a store such as this should be able to afford one.The other member of staff wouldn't even acknowledge me. Perhaps there was an assumption I wouldn't buy anything, except I was wearing multiple recent Ted Baker accessories. I shop with TB regularly, but in Bristol and through other stores. I will reconsider where I shop since they're really not a disability friendly company.
September 2020 by anita weston
Lovely Staff, super helpful. Great quality clothing and worth the price tag!
July 2020 by Zarema Khon
Very nice customer service!!!
July 2020 by Christopher Greaves
Easy refund. Thank you.
July 2020 by nik Pap
(Translated by Google) Small clothing store. Quality but also expensive.(Original)????? ????????? ?? ???? ?????????. ???????? ???? ??? ??????.
January 2019 by Maximilian Mertes
Good shop, slightly slow staff
January 2019 by Joao Filipe Rodrigues
Ted Baker quality with great friendly staff.
September 2018 by Anika Carney
Really helpful staff. Managed to put a dress on hold for me over the phone so I could pick it up the next day.
July 2018 by Eliz H
Bought a stunning dress, staff exceptionally helpful, made the shopping experience much easier for someone who hates clothes shopping! Then i had to call because have lost a little weight, they agreed to let me post back the dress & re send smaller size back out. They made no huge deal.out of it & have been fantastic. I can not praise the staff of Ted Baker Bath more highly.
July 2018 by Chris Gaylard
Bristol shop rang Bath to place a sale suit jacket on hold on Sunday. They did and I had to change my plans to collect on Monday as I have a wedding coming up. I was informed that the additional sale price would be honoured. Upon picking my up jacket I was told that it was a one day sale only and they couldn't give me it.
I made the effort to go there and was miss sold. I was separate and it's now cost me a lot of money and time.
Never again
May 2018 by Greg Griffiths
very helpful staff, the essential Ted Baker Shop - just gotta love it
March 2018 by Judith McGahan
Buying my son's wedding suit staff very helpful.