July 2025 by Martin Donoghue
staff are friendly and helpful
July 2025 by Lin Hockedy
Well looked after from start to finish. Very happy with my dry cleaning and the service as a whole . Will be using this shop again
June 2025 by Iryna Karasiuk
Extremely disappointing ? damaged wedding dress, no responsibility
I brought my wedding dress to this dry cleaner on 8 May 2025. After the first clean, the dress was returned with visible stains still present and loose buttons.
I made it very clear that I did not give permission for the dress to be cleaned again, as I was concerned about further damage. Despite this, they cleaned it again without my consent.
After the second cleaning, the dress came back with new stains and the corset was damaged, with loose threads and a compromised fit. I was told someone would contact me about my concerns, but no one ever followed up.
The dress was in their possession for over a month, and because of this delay and its condition, I lost the opportunity to sell it to a serious buyer.
When I submitted a complaint, I received a dismissive and threatening email rather than a resolution.
This was a special, valuable item, and the way it was handled was unacceptable. I would not recommend this business to anyone?especially if you?re trusting them with something important.
June 2025 by Fabuluxe Homeware
I am incredibly disappointed with the service I received at Smarty?s Dry Cleaners in Bath. I was assured by a staff member about the service they offered and strongly stipulated my request and was assured this could be carried out. I trusted the information as a customer and used their service based on this information but was totally misinformed and misled. When I collected my garment and addressed the problem to the owner, I was promised a call back the same day. I called every day hoping to get some clarity over a two week period, but no one ever returned my calls?despite being continuously told they would.
This is the second time Smarty?s has messed up. Previously, they ruined a pair of my trainers. Although they did rectify that issue more efficiently and fairly than this time, it still speaks to a lack of consistent quality and care.
Totally poor service, with zero accountability or communication. I will not be using Smarty?s Dry Cleaners again, and I?d strongly recommend others think twice before trusting them with their expensive items.
Jessica
April 2025 by Natassja Silk
Super super happy with the professional specialty dry cleaning service provided from SMARTY of Bradford. My dress is nice and clean, the service was friendly, affordable and easy. My dress was picked up and delivered beautifully in a stunning box that I will treasure forever!
March 2025 by Alastair Jones
They said that one stain may not come out, however they did a fantastic job and all spills where cleaned up. ?.
February 2025 by Rosannagh HIlleary
This shop have lost a £270 coat of mine. They have strung me along on email for over a year and have now gone silent on me. Absolutely appalling. I?ve now read so many terrible reviews about them.
December 2024 by Ian Hunneybell
Always good results, on time too. Friendly service, have used for years.
September 2024 by Sprenspren
I'd initially rung up the store as I wasn't too sure about their multi-item discounts. The lady I spoke to was very polite and explained they would dry clean my 2 two-piece suits for £30. She was equally as friendly when I came in to drop them off, and likewise when I picked them up four days later. And the suits were cleaned with no surprised scuffs or tears, so just as expected. Not much else I can say. ?
July 2024 by ava murphy
Completely let down with the service I received, after sending various emails I have received one response asking the issue then since been completely ignored. I have been using this dry cleaners for a good while now and have luckily not had the same problems I?ve heard lots of people have had. But unfortunately this time round I took my sofa covers in for a clean after my puppy having an accident and they have been due a clean a while! I payed 40 which id more than I have ever been charged for the only thing I?ve ever taken to get cleaned, they took two weeks and got them back still smelling of wee and with all the same marks looking like they have not been touched. After not receiving a response and the issue not being solved I would not recommend using this dry cleaners.
June 2024 by Guy Parr
Best dry cleaner in Bath
April 2024 by Samyra Rashid
Had just moved in. Went in my tracksuit to ask if they do just ironing. The lady looked me up and down and said rather dismissively ?Yes we do, but we?re quite expensive?. Have just moved into the Royal Crescent ? need to dry clean my Cavalli couture red carpet gown. Won?t be going back here.
April 2024 by Rajani Naidoo-Enders
Fantastic professional cleaning, timely and fantastic service . I am a regular customer
February 2024 by Katherine Morris
Do not waste your money or time. Do not risk any items of value.
January 2024 by Ian Boutall
Very good, but expensive. Parking is difficult at the Julian Road branch.
