December 2023 by Rafael De Leca
Very nice people working that and respect the customers and Kwik service . I love it
October 2022 by Mark
Bank is a bank but staff are friendly and ATMs out front where you can make deposits is useful since the hours are limited
September 2022 by Rachel Orme
lovey service, thanks!
May 2022 by Colin Hewitt
I have now been trying to speak to someone at Santander for two days. I cannot obtain a phone number for the Bath branch (just a generic 0800 number with a massive wait time). The web chat facility is 100% useless - I'm locked out of my accout, so what is the point of telling me to log in to change security features? If it was possible to give a rating of less than 1 I would. No doubt to solve my problems I will need to drive to Bath, pay for parking, only to be told to make an appointment and repeat the whole process.
November 2021 by Hyeji Yang
Went there before 10am today and the female staff who was sitting on the right was really kind and helpful. Nice and friendly atmosphere throughout. Thank you.
August 2021 by Kuldip Singh
Nice location. Friendly and helpful staff.
July 2021 by Roderick lan Gosden
Very helpful friendly and polite any questions asked given back in plan language
July 2021 by N. stapeley
We were greeted pleasantly and asked how we could be helped today.And then the cashier was helpful and made us feel that our banking problem had been resolved.This is why Branch banking offices are vital for the face to face customer satisfaction.thankyou.
July 2021 by Roderick Gosden
Very helpful friendly and polite any questions asked given back in plan language
March 2019 by Not Madonna
The young gentleman serving was really friendly and professional. He asked a female server to come out and help me at the desk. I wish he hadn't. She was incredibly rude. I was stunned by her demeanor. I've been with Santander since 1990 when it was Abbey National and usually get great service. I wish I said said something to her, but now I'll be going to my local branch at Wells, as they're all fantastic.
October 2018 by Robert Gray
My partner and I were on a city break in Bath and required some banking assistance, we called at Santander and were dealt with quickly and professionally at the front desk by Richard. We left the bank feeling confident that the matter was being dealt with rather than exhausted as is so often the case with other Santander branches.
January 2018 by Gavin Liu
Nicely served
May 2017 by Rebecca C
Consistently receive poor service.
March 2017 by Mark Pearce
Short queue to use the desk service. While waiting a member of staff asked us what service we needed, and offered to assist at the information desk if we weren't able to use the main desk in the next minute or so. As it happened we didn't need it, but it was nice to be offered. The lady who dealt with us was also pleasant and helpful. Definitely better than our branch in London.
October 2016 by crazyjazy02
Served nicely and was respected like a real customer. Maybe should give other banks a helping hand
