April 2025 by Stefan Fischbach
I cannot recommend Santander at all! I opened an account as an international student as they were on campus. When closing my account for moving back they send me a cheque for the remainder of funds in the account that can only be cashed into a UK bank account in my name (which is obviously not working). Customer service (apparently Jamie does not even have a last name!) does not care and is not offering any solutions. Seems to be setup this way on purpose, so they don't have to return any leftover funds from an account.
August 2024 by JONATHAN LUTON
Quick and enjoyable
August 2024 by K F
Very helpful and friendly staff. They explained and made sure I understood the situation and what would happen (power of attorney). And also fit me in without an appointment. Many thanks.
May 2024 by Nick Land
Brilliant in every way. Transparent accounting and very helpful staff. I'm transferring most of my money from a shoddy major building society at the bottom of town.
February 2024 by Hannah Barnes
I don't often go into the branch, but visited yesterday and the staff were very friendly, helpful and polite. I didn't have to wait long to be served and they took the time to explain everything to me, let me double check I was happy with all the details and answered all my questions fully. Would definitely go back.
February 2024 by Mohamad Hamad
We did not like dealing with them. The people at the bank were more than classy, ??but the bank?s policy was exhausting. Not this branch, but the Essex University branch.
December 2023 by Rafael De Leca
Very nice people working that and respect the customers and Kwik service . I love it
October 2022 by Mark
Bank is a bank but staff are friendly and ATMs out front where you can make deposits is useful since the hours are limited
September 2022 by Rachel Orme
lovey service, thanks!
May 2022 by Colin Hewitt
I have now been trying to speak to someone at Santander for two days. I cannot obtain a phone number for the Bath branch (just a generic 0800 number with a massive wait time). The web chat facility is 100% useless - I'm locked out of my accout, so what is the point of telling me to log in to change security features? If it was possible to give a rating of less than 1 I would. No doubt to solve my problems I will need to drive to Bath, pay for parking, only to be told to make an appointment and repeat the whole process.
November 2021 by Hyeji Yang
Went there before 10am today and the female staff who was sitting on the right was really kind and helpful. Nice and friendly atmosphere throughout. Thank you.
August 2021 by Kuldip Singh
Nice location. Friendly and helpful staff.
July 2021 by Roderick lan Gosden
Very helpful friendly and polite any questions asked given back in plan language
July 2021 by N. stapeley
We were greeted pleasantly and asked how we could be helped today.And then the cashier was helpful and made us feel that our banking problem had been resolved.This is why Branch banking offices are vital for the face to face customer satisfaction.thankyou.
July 2021 by Roderick Gosden
Very helpful friendly and polite any questions asked given back in plan language
