August 2023 by Shaun Casey
Really disappointed in their customer service and how they dealt with a problem which they created in first place. I would definitely not recommend them or their so called preferred retailers under any circumstances! They recommended the wrong part and then wouldn?t refund the cost when the plumber said that it was totally wrong! What?s wrong with this company?
July 2023 by Roger Day
Not great service, don't want to help you ,tried customer service several times.Taps overpriced and don't last,won't use them anymore.
June 2023 by Tracey Goode
A shambles company ! No communication! Lost a part that was supposed to be delivered by next day ! Couldn?t find the part & had not even been dispatched ????
May 2023 by Tracy Smith
This is just under 2 years old have been told water damage well it is a bathroom
March 2023 by M J
Overpriced products, this company thinks their furniture is made from gold with the prices they charge!They?re a normal bathroom manufacturer, nothing special. They need to stop thinking they are a designer brand. It?s all made in China
January 2023 by Stamford Eco Boilers
Complete bathroom vanity units, DAMAGED.Every single one wrapped up, with damage, no care or quality checks done.Spend your money elsewhere.AVOID
November 2022 by Luz Izaguirre
Great customer service from Mandy. Thank you!
October 2022 by Suzi Kenny
Not worth the money
October 2022 by Mats Lundmark
A great place to visit
October 2022 by Alison Miller
The customer care and our experience of Roper Rhodes shower equipment is extremely poor. We bought two Henley showers with secondary hand held shower attachments. Unfortunately when the secondary shower is turned on the water pressure lifts the shower head out of its holder as the design is poor. We have been in long discussions with Roper Rhodes with no resolution, apology or recompense. Our only solution now is to permanently tie them into the holder with wire.
October 2022 by Beverley Mason
Absolutely amazing customer service. Nicola was exceptional in both her fast response to emails and helpfulness. Query and solution provided within the hour.
October 2021 by Eva
The most amazing customer service. The bathroom cabinet was damaged during installation - nothing to do with the product which had been in delivered perfect condition. Sean from RoperRhodes sent us a replacement part free of charge. We could not be more grateful!
October 2017 by Peter Hirsch
These guys offer a lovely range of products and I'm quite surprised by the other two reviews as we have always found Roper Rhodes backup service to be excellent - very helpful and better than many of the other manufacturers we deal with even years after purchase.
October 2015 by Andrew Griffiths
very poor quality hardware, 2 way diverter valve leaked badly so did replacement, and the 3rd one they sent (which was supposed to have been tested) until I used a whole roll of ptfe and silicone sealant on the threads of the connecting brass nipples. Connecting up the pop up waste on the sink was not much better, what a pathetic design for the overflow to connect. the clearances are huge and the connection will always hold water and you have to rely on the large plastic nut and a plastic washer to form a seal, but again the thread clearances are so slack it leaks like a sieve. Took 4 attempts before buying a replacement unit from B&Q. Instructions sent are a joke for some of the stuff like the diverter valve, obviously done in China or somewhere. I would not use this company again generally poor quality in my opinion. Put a bathroom in for my father a few months back using Bathempire and in my opinion stuff was better quality and probably a bit cheaper.