December 2023 by Simon Lewis
The last time I entered bath pets at home was 3 years plus, reason, 2 members of staff at the till were unhelpful, rude and not very pleasant at all.
December 2023 by Sonia Tucker
Friendly young lady at the till. Dexter loves his new piggy. ? ?
December 2023 by richard froud
If you have an animal as a pet I would recommend this shop. If you have an imaginary pet, there?s a better shop in Bath. But it?s hard to find.
November 2023 by Bridget D
Friendly staff and wide range of items.
November 2023 by Lisa Ralph
Absolutely useless customer service. Tried to return a product that wasn?t fit for purpose but staff were completely rude and unhelpful.Don?t expect a higher quality of service from their live chat because you will be disappointed.The ?100% product guarantee? on the packaging isn?t worth the plastic it?s written on. Shame after spending money with this company for over 15 years
October 2023 by little dot
Tourists buying gifts for beloved pets at home! Big pet supplies stores by our standards. A lot of choices for different animals.Relaying a joke I wrote before leaving for UK.2 aunties after traveling a days in ukA1:? it is time to go shopping for some stuff for love one back home?A2:? Yah, must do that?2 aunties rush to the biggest pet shop in London.Upon entering the store, 2 aunties ran in different directions ! ( fren have a dog, I have 2 bunnies)
October 2023 by Boldijar Raul
Very unproffesional staff and acts like they dont care about the shop/rules anymore.Went in there to get a syrian hamster, and the first male employee we found, he told us that he is not that good with hasmters and he is gonna send his collegue.A young lady then come over to help us and start to explain to us about the hamsters, telling us we cant buy 2 of them cuz they gonna fight and its not good, we understood that and it seems pretty normal.Here is where the trouble starts.She told us before she take out the hamster from the cage, to look to buy the cage for our house , to buy the food for it and the bedding.She went to get a trolie for us, and all of a sudden , the first guy who didnt had knowledge about hamsters came back with the trolie to help us because the lady went over to the till..I chose a cage , which had the sticker on it with suitable for the Hamster i chose , and with an arrogant attitude he told me thats not suitable for what i want because its to small.He wanted me to get a cage for 45/50 £ which it was bassicaly empty, with no tubes, no toy inside to run on it, nothing.I've told him that i want the one i chose because it had everything in it and its way nicer.He then told me on a arrotant tone that the cage its not suitable for a Russian hamster and i was like , wait, we told your collegue that we want a syrian hamster.. he then looked shoked and went over to the collegue to ask again, and to my surprise he came back and sayed we asked for a dwarf hamster?????In the end i sayed i want the syrian hamster with the cage i chose(that one had the logo on it that its suitable for syrian hamsters) , and he told me he wouldnt sell me the hamster.In the end, good store with bad/arrogant employees.
August 2023 by Rob Taylor
I bought a hamster for my daughter today with care and advice from Mac. He was an absolute fount of knowledge when it came to our queries.He clearly cares about the animals, and this was apparent from the get-go. I left feeling assured that pets at home were there to support us all the way, and it was wonderful to deal with someone who was so tactile in his handling of our questions and queries.A* service, I hope someone reads this and takes note. Thank-you Mac for your help today!
August 2023 by Sussanne Maria
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Email:
[email protected]
Whatsapp+1 (669) 786-2778
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Email:
[email protected]August 2023 by Pamela Garrie
Very good ?. Ordered online and collected very straight forward .
July 2023 by Personal Email
There is a pets at home in brislington that I way better which surprises me as Bath bigger place. But I don't rate this store much. It's a bit small, so less range and the customer service is definitely not as good.
July 2023 by teresa hawtin
Very knowledgeable staff, extremely helpful, & never tried to upsale anything I needed to buy for the new puppy.
July 2023 by Anna Newman
I love this shop, so does my dog, when we get near the door he pulls me in! Friendly welcoming staff, and they are very helpful.
July 2023 by Reuben Marcus
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Whatsapp+1 (669) 786-2778
Email:
[email protected]
