May 2024 by Mariusz Zareba
Quick update We contacted customer service and unfortunately nothing has changed, we haven't received our refund and it doesn't look like we will.Terrible customer service, waiting 2 hours for delivery and nothing. We contacted directly the restaurant where we ordered the pizza and Mr. Peter said that he send the pizza and is not his problem that did not arrive, and we can only contacted customer service.The customer service lines were closed, we asked Peter (I doubt that's his real name) for a refund and he refused to refund me, thief.Stay away from this restaurant if you don't want to be robbed of your money, company policy, you have to pay for the food you order, no matter if their driver didn't deliver the food.I will let you know later if customer service contacted us and refunded the money.Note to Customer Service: Order number for reference 73026120
May 2024 by Paul G Miller
Great pizza - pepperoni for moi - cooked quickly. Hot and tasty. Friendly and happy staff, it seems, and all the more surprising as they're open until 3am! Thanks guys and hope the night goes quickly for you.
April 2024 by Connor Godfrey
The food is fine, but the delivery is atrocious. Waited over an hour for it to arrive and then had the delivery driver try to claim it was our fault for ?changing the order?? which we didn?t do. Also delivered the wrong dips from those we ordered. If you need a late night pizza, it?s okay, but expect to wait over an hour and to have it delivered incorrectly. There are better options out there.
April 2024 by Ashleigh O'Brien
Awful!! Please do not order from here. Placed order via just eat for 30 minute delivery. Had notification to say it would be 2 hours, contacted the store to say this wasn?t ideal as it was quite late but they waited to take our money before informing us there was a delay. Had an EXTREMELY rude person on the phone constantly repeating ?ring just eat.. ring just eat? then he rudely said ?I can?t hear you? and hung up. We then waited 2 hours. Had a notification on just eat to say it was on the way. Then 20 mins later had a notification to say it was delivered - it never was ??? Rang the store over 20 times on 3 different mobile numbers but received no answer. absolutely disgusting way to treat paying customers. Took £70 and didn?t even bother making the food on the first place!!!! I am so annoyed at your customer service. Vile vile vile. Don?t order from here!!!
April 2024 by Logan Torak
Weren't happy, though have been in the past, but not this time. We were waiting for half an hour outside since they couldn't get through the security gates. They were fifteen minutes late with no updates to say they would be late. We called about five times with no answer as we were trying to find out if there had been an issue. When it finally arrived, the driver was rude and didn't explain the why he was twenty minutes late by this point. The food was cold, making the pizza slightly tough. The food itself wasn't great anyway, there wasn't much cheese on the pizza and the sides were ordered were kind of small (though that might be a general thing). The jalapeno bites also tasted just like the once at Iceland. Didn't feel worth almost £40.Hoping it's a one time thing.
January 2024 by Taninnuch T.
It had been for 2 hours for waiting a small order. Don?t recommend!!!!
December 2023 by DAVID WILLIAMS
Excellent all round much better than the ignorant idiots at the pizza hut next
October 2023 by Kaylesha C
Order food online and it never turned up waited an hour and nothing was done rang several time and there way no answer
October 2023 by Harjay Singh Sehmi
DO NOT ORDER FROM HERE.Terrible service. I ordered my food and it took 2 hours to arrive! When I got it my food was cold and tasted like it was stale. Go to a different pizza
October 2023 by Pippin B (Little Sparrow)
Fast, Hot food, best cheese and chilli sides always better than any other takeout . Service with a smile.
October 2023 by Will Stinton
3 of us came down with food poisoning all after eating food from here. Dont recommend.
September 2023 by Nina
Currently been waiting 2 hours for a single order. The delivery driver messed up (delivered our order to someone else) and then, an hour after this mistake was identified, they still haven't sent out the new order. We asked for a refund so we could order from elsewhere - but nope, can't do that either! They have refused to pick up their phone ever since. I've never received such appalling customer service in my life (and as someone who has worked in the service industry, I wouldn't do this to anyone either!) Go to Pizza Hut, go to Domino's - anywhere is better than Papa Johns Bath.
August 2023 by Arnaud isaac
Just arrived in Bath, wanted to eat an affordable meal near Holiday Inn Hotel. So find this shop just near. Whereas I didn't heared Papa John's pizza before, I would recommend this one: good pasta pizza, good taste and large size sufficiznt for 2. The greek has really a good taste, bbq children has to much bbq sauce for us, but kids enjoyed. ?
May 2023 by Jordan Parker
Worst place ive ever ordered from in bath! Will never be returning in my lifetime!
May 2023 by bandaru spandana
Pizza was delicious. Hot and perfect for a lunch.