August 2025 by will
Great place for banking in Bath. So grateful it?s open on Saturdays as if you work Monday-Friday, it?s the only day you can get!
Really good facilities and staff are nice too! Best building society/bank in England?
August 2025 by Thalia Shearn
Went in for a small bit of admin, had great service from Ben who was very friendly and polite.
June 2025 by G K
Outstanding service from Jack at the Bath Nationwide branch today. He took the time to understand the situation and circumstances, offering reassuring support and clear guidance ? a strong example of how Consumer Duty should be applied when supporting vulnerable customers. Sadly, this was in stark contrast to a much less helpful experience at Barclays in Bath, where the same issue had to be escalated. Prior to escalation, Barclays came across as cold and corporate, while Nationwide immediately made you feel genuinely heard, treated you with empathy and like a human being, ensured the visit was productive and issues resolved. It?s clear why they consistently outperform Barclays on customer service.
May 2025 by WugaWuga Beast
Slow. Tried to pay money in to my own account. They asked me loads of questions about what accounts I have. I don?t remember if it?s a flexi or a saver. Who cares. Just pay it in! Useless.
May 2025 by Guy
The team here is always so nice. Ben was really helpful and polite today sorting out a few bits of admin. A great bunch of people and excellent service always.
May 2025 by Duane Mills
Nationwide are a great building society
February 2025 by Christina Hardy
I have to say thank you for the exceptional level of customer service that I received yesterday. Adrian was genuine, listened, answered all my questions. He was friendly, knowledgeable, and patient. It was a relief and so valuable to me to be able to speak with a professional, human being. So grateful.
January 2025 by Ben Elliott
Never fooking open
December 2023 by Katharine Brown
Wonderful customer experience. I was greeted at the door (no appointment made), seated immediately and my problem which I thought complex resolved within 10 mins. Cannot praise the service enough. Many thanks Jo.
December 2023 by Anna Mallard
I?d like to put in a good word for Alice at the Bath Nationwide branch, who I spoke to a couple of weeks ago after losing my phone and bank card. She was as empathetic and understanding as she was practically helpful in this situation, and it made me feel much better than when I came in. Though my belongings never showed up, it eased my stress to have someone so caring on the other side of the desk; she offered more help and warmth than what I?d expect from a bank. Thank you Alice!
October 2023 by Pamela Duggan
Brilliant Building Society with great friendly & efficient staff.?
February 2023 by Craig Mellon
Love the set up someone on hard even if it's the simplistic question to ask, made to feel welcome on arrival setting you at ease
October 2022 by Theapc06
Nice looking branch but unfortunately the outside cash machine wasn?t like the one in yate and isn?t the instant cash put in
July 2022 by Dr David Todd
Negative review posted in error, my apologies
January 2022 by Samantha Light
This bank is a franchise of Poles. Employees do not show employee IDs to bank customers because they are not functioning properly. Their rude behaviour is unacceptable.
