August 2025 by Matt Ellis
Brilliant help from George!
Very professional young man who was great assistance without being overwhelming.
August 2025 by Neil Drinkwater
Suit hire for funeral.
I tried to hire a suit for a formal family funeral.
I booked a fitting service. The sraff were friendly and after several attempts found a fit and size that fitted. Once ordered the delivery was day before the funeral. It was a work day so I had my suit collected. Sadly it was not the correct fit I ordered. Too late change. The trousers fitted but not the jacket. I returned to the store and explained the wrong fit was ordered. Only the trousers were suitable.. I said I didn't want pay for a service and an item that I couldn't use. They were not able to offer a refund even though it was not my mistake. I offered a partial refund but no manger was in to help so I had leave. Customer service emailed once but never followed up. Talking to the store staff I learnt that even though I booked a fitting appointment the ordering is still a gamble. Such a waste of customers time. Happy to take money and gamble on a hire but never compensate when it goes wrong. Avoid the hire service. Too big a risk if you have an import event. Still no follow up from the store manager or customer service a week later. Shocking
July 2025 by mike
Visited the Bath Store to buy a 3 piece suit, shirts Etc. The service I received from Gary was exemplary. He went out of his way to ensure everything I bought fitted correctly.
The quality of all I bought was excellent and I thought the prices were good value for money.
I will be returning in the future. Thank you Gary, thank you Moss Bros.
July 2025 by Mikael Folkesson
Always very friendly staff
June 2025 by Alex Dobron
We have ordered an expensive suit for my son in Bath store. It was needed for an important, special occassion. Suit was meant to be delivered next day. Didn't happen. Sadly, shop assistant put down wrong address, so the suit went back to supplier and order cancelled, yet no refund given. Now we have to source another suit as a matter of urgency.
18/06/2025 Lazy halfwits and thieves. Still waiting for a refund, no one replies.
June 2025 by Ian Boutall
Like stepping back in time to a 'Mens Outfitter' of yesteryear, where the garments are displayed crisply & beautifully, and the staff are knowledgeable and properly dressed.
A haven of peace. Excellent.
April 2025 by Danny Purnell
Visited here twice now, in an attempt to discuss hiring/buying options for 10 suits for my wedding. On both occasions, staff were inattentive and seemed generally disinterested. Waited around 20 minutes to speak to someone, but that moment never came. It's a real shame as Moss Bros would have been incredibly convenient, but if it's proven this difficult to talk to a member of staff, I don't feel comfortable entrusting them to provide a smooth experience.
April 2025 by Bartosz Lopaciuk
Great selection of suits and the man was so nice and helpful.
January 2025 by Jack Dann
Good selection of suits and staff were friendly and helpful
October 2024 by Jamie Cooper
Please avoid, an overall very poor experience whilst buying and renting suits for my wedding day. The issues encountered included:
- when ringing the store on numerous occasions over the space of several months, the calls would get answered roughly 1 in 8 times I rang (during operating hours) with it being tremendously more time consuming and difficult to get through to the store than expected / than acceptable,
- poor customer service and complete lack of attentiveness in store when asking for advice on available suits options, fittings etc and I got the general impression that the staff didn?t really care about helping customers with this inevitably resulting in my wedding suit trousers being very tight and uncomfortable on the day, although the staff in the shop that aided with my fitting confirmed it was a perfect fit 3 weeks before on purchase,
- on having to cancel a rented suit 4 weeks before the wedding day, I was told that the team were looking into what they could do and confirmed a full refund may be possible although they would ring me back a week later. 10 days later I received no call so I rang the store but was told they would ring again a week later. 10 days later again, no phone call from the store. This went on for 4 weeks and I have still not received a phone call to confirm the refund, which is highly frustrating but I wouldn?t expect anything more from a store with such poor customer service
September 2024 by F T
Professional and friendly service. Highly recommend
August 2024 by stuart atkins
When it's the day of your wedding and you then notice a ripped hole on your waistcoat.
June 2024 by A E G-B
Ahad and the team are always fantastic when I have visited. Dead helpful and professional with really excellent knowledge of their products.
June 2024 by Kelly Baker
Impossible to reach by phone. Booked an appointment for a morning suit fitting online after being unable to speak to anyone. Turned up and they clearly weren't expecting us and were unable to do the fitting as they wouldn't be able to order the suit in time. The online system knew the date we needed the suit for and still accepted the booking. Very poor service.
June 2024 by Alistair Steadman
Thank you George for your excellent service today.
