February 2024 by Hope H
served by the loveliest lady today. She was so kind to me and assisted me with everything I needed to give my boyfriend the perfect gift for valentines. 10/10 customer service, a great asset to the team.
December 2023 by Lee Pemberton
Visited the Bath Christmas Market today and my partner wanted to go into Molton Brown while we were there and from entering to leaving, Susie was an absolute pleasure and helped us find everything we needed, she made us feel like we were the only customers in the store and it was so refreshing to see. Thank you Susie for being an amazing store assistant, if only everybody who worked in retail was like you.
August 2023 by Lewis Parker
What an absolute pleasure it was to visit Molton Brown Bath and to meet the legend that is Susie! Came in with a friend just for a browse and we both left with bags of shopping and a massive smile on our faces! Susie is so knowledgeable on everything there is about Molton Brown and is just the loveliest person! Have already promised to pop back in and see her next time we're in Bath.
August 2023 by Kerrie Clifford
We were served by Susie today. She was fantastic - professional, knowledgeable and lovely. She knew everything about the ranges and really helped us find the product for us. Great customer experience
June 2023 by Ellen Kiernan
Myself and my daughter were booked in for a fragrance consultation. From the minute we entered the door Susie Maria and Katie made us feel that we were the most important customer in the world. The information and recommendations they gave us were spot on and the hand massage was Devine. We will definitely be coming back to the store to stock up. Well done girls
March 2023 by Alle Knapp
A relative newbie to MB, visited the Bath store & was greeted by Maria, exceptional service, upselling & Maria's product knowledge was superb! This lady knows her stuff,
March 2023 by Victoria Garbutt
Susie in the Bath store was really helpful this morning when selecting a gift which was then wrapped and an introduction to the perfumes on offer.
March 2023 by Katie Coombs
Came in last Friday for an exchange. Ladies were so lovely , helpful and friendly !Helped choosing another gift and even gave some free samples . Best customer service I've had in a while !
December 2022 by Stuart Spurrell
It's one of my favourite fragrance shops in bath
August 2022 by vanessa butcher
Having popped into Molton Brown Bath and had such great service from Susie we have started to become a regular customer here. Susie is such a friendly lady and makes our visit to the store such a pleasurable experience we don?t mind spending our money. Susie gives great advice on the Molton Brown products and is a great ambassador for the store and company and I hope she gets the recognition that she deserves. Both my husband and I now use Molton Brown daily which feels a real treat but you only live once and it?s nice to treat yourself. On our last visit Susie treated both of us to a hand and arm treatment which was lovely. We will back again soon?..
August 2022 by Sharon Mcdermott
I Called in to Molton brown today. I can?t thank the staff enough. Maria went the extra mile to make my purchase look like the beautiful special gift that it is. Thank you.
August 2022 by Twisted Air
Was there to Buy a perfume. Vast Array of products , same set up like most Molton Brown stores all over the UK. Great service.
July 2022 by Renad Alkhattabi
Have amazing perfume ???? Specially NEON AMBER ??
May 2022 by Rachael Jones
Enjoyed the 40 minute wedding consultation this morning in the Bath store with my bridesmaid,from the moment we walked in we were greeted with a very warm & friendly welcome from both members of staff regrettably their names have escaped me one was deputy manager & the other lady was a manager from another store .They took our bags & coats put them in safe place so we could be hands free & enjoy the whole experience which we throughly did,we were made to feel very special & were given a complementary glass of prescco. I was guided expertly to finding the right perfume for me. We had such a laugh I felt like I was with friends & not a customer so a HUGE thank you ladies for a great morning.
April 2022 by A Maxon
Staff are rude and stuck up
