March 2024 by Carlos Ernesto Mykitka Wood
Very good
February 2024 by Corinne Wolmarans
Not enough staff resulting in long queues and a forty minute wait before food orders being served. Shout out to few staff there who when passing doing other work immediately stopped and opened a till but when queue got smaller closed down till. Other savings noticed. No saucers. No condiments on tables but offered when food served. Such a pity another sign of everything getting tighter.
February 2024 by michelle matthews
Love this store,The layout is good and the staff are friendly. A good choice of quality clothing.Has the food store inside and plus a cafe which is price really well, which is on the top floor next to the home wear.
February 2024 by Sally Noseda
Small, busy and usually well stocked.
February 2024 by Anonymous
Everything you need under one roof excellent
January 2024 by C Williams
Good all-round store, not as good as out of town branches possibly due to it being a tourist city.Watch the prices ?
January 2024 by Graham Hutchinson
Tea and cake at an M&S cafe is always very good.
December 2023 by Charles Thomas
Went a for a suit fitting. Vinnie was extremely helpful, I left with the perfect set. Highly recommend!
December 2023 by Yvonne Gross
Visit to the store = 5 star as usual.However, our M&S Café experience was abysmal....Neither serviettes nor cutlery available for 20 mins. When we asked for a teaspoon (after trying to use a straw to mix our hot drinks) we were given a used spoon!!!! The cashier, the barista and the employee clearing tables were all working flat out but were unable to solve the problem!
December 2023 by victoria frith
Very busy store when we visited on Bath Christmas market weekend.Excellent stock levels across all levels.Huge foodhall.Couldn't access the café as there was a huge queue, also for the toilets.Would recommend visiting outside similar busy periods.
December 2023 by Karen Sherman
We came to Bath for the Christmas Market (26th Nov). We knew that getting hot drinks & food would be a challenge, so went into M&S as we expected a hot drink & snack to a good standard. We queued early (store open for browsing at 10.30) cafe open at 11. We were about 6th in the queue. My daughter was keen to try the festive sandwich with the additional cost of a side of gravy. We ordered (I ordered a toasted tea cake)The customer before me ordered oat milk latte but the cafe had no oat milk. The customer behind me wanted diet coke but only regular coke was available.Our drinks ordered were "Colin the Caterpillar" hot chocolate the drinks we received had no resemblance to the image on social media. No chocolate cream, sauce or sprinkles. Just one chocolate 'Colin' on the top of the cream in a usual hot chocolate. At 11.25 my daughters sandwich arrived, only to be told " they were low on gravy" in other words there wasn't any ! We were told we could get the cost of the gravy refunded if we liked !By this time we had both finished the very sad looking hot chocolate. Oh and then my tea cake arrived & of course it was cold.The advantage of eating in any chain is that you know exactly what to expect as the consistency is standard in all stores. On this occasion it was not.
December 2023 by Louise-Emilie Laurent
Store on three floors: women's, men's and children's fashion, beauty, home, supermarket and café. An extremely practical click and collect space. The store is clean and tidy. M&S is a renowned brand and we know why!
December 2023 by Sue Clark
Crowded, due to the visitor s to the Christmas market
December 2023 by Any Name
The woke toilets are an absolute nightmare. Well done M&S you made all the toilets woke including the baby changing area.
November 2023 by emma27025
Stunning store, the customer assistant in the furniture department (lady had short sat on shoulder brown hair) was super nice and informative. Shame I live so far away because loved the store, food department was well stocked and great offers.