December 2023 by Patrick Weaver
'Front of house' Joe is the most helpful person in retail that I've ever encountered. (Unintentional pun). He showed outstanding patience dealing with me {Wed 20 December 2023), locating a sorting code and account number, printing two years of bank statements, enabling us to work out the best way forward for the company. I honestly can't thank him enough. OUTSTANDING SERVICE.
October 2023 by OJ ffield
It?s great to see so many positive reports. I?ll give the local branch a try. I have been trying to sort out a problem for years. Unfortunately one part of bank is not trained to handle issues in another. Part.So to all who try their best - thank you.For managers who can?t ensure good service, who can?t sort out problems, please get together and force top managers to introduce quality managementHow long should it take for an escalated complaint to reach another level?????O j ff
June 2023 by Agnieszka Kasprzycka
Friendly staff
September 2022 by Peter SLOCOMBE
They need to sort out the time taken in answering their expense 0345 number. Obviously all out chasing black horses down Milsom Street!
July 2022 by Grzegorz Roslonek
(Translated by Google) Fast efficient service(Original)Szybka sprawna obs?uga
June 2022 by Trish Gurney
Miss Dodd was efficient, friendly and knowledgeable.
March 2022 by Peter
They need to sort out the time taken in answering their expense 0345 number. Obviously all out chasing black horses down Milsom Street!
July 2021 by EMANUEL VAS?LE CON??U
Fantastic service.
September 2020 by Simon McCaig-Scott
I wouldn't even give this a star. Lloyds Bank personally phoned me to go to branch and remove an indicator from my account and update the address. I said to them no because they'll want me to call you up or go online, even though you're telling me to go to branch to do it. This has happened countless times before now, even with logged complaints from myself. I've done as they've asked, and guess what.. they want me to phone up or go online. The bank manager comes over and rudely starts speaking to me in a horrible tone of voice because of social distancing, even though I'm following the makers in branch, never a please, excuse me just "step back, that's close enough don't you think". He did this 3 times, even though I leaned forward to reiterate the address, didn't step forward just leaning and still aware of the social distancing policy.I've since logged another complaint with the advisors over the phone and they apologised for what happened 'again' in branch. Lloyds, how are you going backwards? Your call centres are more helpful than face to face interaction... I advise your bonuses to be spent on customer relation courses and this be mandatory for all branches.
September 2020 by Rafael De Leca
I?m very happy with them they are very quick on service and very friendly too
July 2019 by isa rossetti
(Translated by Google) Amazing service! excellent is an understatement !!! I had to change a few pounds off course but already in line a lady asks you what you need and how she can help. I've seen her also activate with a tablet to facilitate operations. Kindness and courtesy. It doesn't seem to be numbers like we do in Italy! I specify that I was not a customer of the bank (which has no branches in my country).(Original)Stupefacente il servizio ! ottimo è dire poco !!! dovevo cambiare poche sterline fuori corso ma gia' in fila una signora ti chiede cosa hai bisogno e come può aiutare. L'ho vista attivarsi anche con un tablet per facilitare delle operazioni. Gentilezza e cortesia. Non sembra di essere numeri come da noi in italia ! Specifico che non ero cliente della banca ( che non ha sportelli nel mio paese ).
July 2019 by Cecilia Alberti
(Translated by Google) I went to change out-of-course pounds because this service was reported by another Italian user. On the contrary, they replied that they do not provide this service... who said the falsehood??? Or do they treat people differently??? I don't know.... The fact is that I was on purpose but I couldn't do anything...(Original)Sono stata per cambiare sterline fuori corso perché questo servizio era segnalato da un'altra utente italiana. Al contrario mi hanno risposto che non effettuano questo servizio... chi ha detto il falso??? Oppure trattano le persone diversamente??? Non saprei.... Fatto sta che sono stata apposta ma non ho potuto fare niente...
December 2018 by Roger Banister
I have found difficult to say anything good about banks...however the dreadful greedy excessive behavior of the executives of banks is not reflected in the ordinary people who work in the branch..and i received an Excellent service just as a bank should be...Clare Hassan particularly was a credit to the bank...why cant other banks be like this
November 2018 by juanita lowther
After frustrating, futile phone calls to Lloyds Bank International I walked into Lloyds Bank Milson Street and had the good fortune to have been served by Jon Simpkins. Problem resolved - fantastic service.
October 2018 by Valerie Knapp
Mixed service on the counter. One person helped in understanding how to close and manage various accounts for moving abroad whilst another person turned his nose up at the simple request to have change counted and deposited in an account. Imagine, asking someone to count and deposit money into a bank account?!! I wouldn't have thought it was such a strange request.
