July 2025 by Ros Addicott
Kellaway?s yard staff seem characterised by indifference. My patience exhausted this morning, I went a mile along the A4 to a competitor's yard to be greeted by, ?How can I help you??, friendly advice, prompt service and a ?have a good day? before I went.
Customer service matters Kellaway!
June 2025 by Dave Peirce
Very disappointed, staff are great as a rule, but shouldn't state that a material will be in stock if they don't actually know for sure!
I was advised last week that the materials I required would be available on Monday, so when I showed up bright and early on the Tuesday only to be told they are not arriving until Wednesday I was pretty miffed to say the least! An apology was given, but that doesn't alter the fact that this could have cost me a day's wages, and actually caused a problem with my customer! As a sole trader I have a reputation to maintain, so having to tell my customer there was a delay is not acceptable.
Luckily Travis Perkins had the stock I required, so the day wasn't a total loss.
I was intending using Kellaways regularly as a new customer, but this experience has left a sour taste, so not sure I'll use again.
Furthermore the small amount of stock they did have was poor quality, twisted, warped etc!
Not a happy chap!!
June 2025 by k k
Good prices ?
May 2025 by Stuart Weston
Friendly and helpful
March 2025 by Tim Jones
I always get my building supplies from Kellaway. Not only are their materials of a high standard but their customer service is second to none. I recently had a Dumpy Bag of Blended Topsoil delivered. The driver, Harvey, was great. He was so helpful. The staff working in the shop are the same, in particular Connor and Adam. It is said that ?its staff are a company?s greatest asset.? This is certainly true in the case of Kellaway.
October 2024 by Lynx 7
Top service, first time using Kelloway found the staff really helpful and friendly, bought 8 bags of gravel - rookie mistake needed another 6 both visits super easy and pleasant! Thanks Chaps
October 2024 by Phillip Smith
Excellent service here. Staff very knowledgeable and will go the extra mile to help.
September 2024 by Wayne Tucker
Friendly and helpful staff good products
July 2024 by Clive Hall
Yard guys are helpful and friendly, delivery guys are the same and shop staff are great, always got everything I need and the price is good (need an account for good prices) and its always clean and tidy easy access, great shop.
July 2024 by Jim Cronin
Conner responded immediately to
our presence. He was very helpful , nothing was too much trouble , he was patient in handling our ?pen- pusher? questions and we left chuffed with our decision to drop by at Kelllaway and make a purchase. Well done.
May 2024 by Grzegorz Dabrowski
Good shop ?
April 2024 by duncan Brownley
Staff superb and open on Saturday morning so happy days it was as needed urgent extra supplies to complete a job.
August 2023 by Neil Zwartouw
Poor service every time ?
August 2023 by Aleksandras Krusinovas
Best Kellaway branch i had visited.
June 2023 by Stephen Mann
Very friendly and helpful staff, well stocked yard. Great location and by far my go to builder's merchants. I'll be back soon.
