June 2017 by Trina H.
I've been going to frontline for years and so has my mother never walked out with a bad cut, staff are lovely and all kind and offer nice drinks, Alex is a great stylist and takes time to listen to how you want your hair and advise you I've had some wonderful highlights in the past so highly recommended...
March 2017 by Lucy L.
This salon is not the quality you pay for. I was really disappointed with my afternoon at this salon. Upstairs the beauty department seems well run and has a nice waiting area. All of the staff were friendly and welcoming, but both of my wax treatments were not up to scratch and I came away with patchy legs and a wonky bikini line. Then I went for a restyle with the master stylist and came away an hour and a half later with barely any style at all. For at least half of the time in the hair salon I was waiting around and, though I was given a magazine and some water, the salon was not very busy at all to be sharing a stylist. Overall the treatments cost nearly £20 more than what was quoted to my partner when he had bought the vouchers for me, meaning I had to pay extra for my own birthday present! The worst was the handling of the situation. When I emailed to ask for my personal details to be removed, I hilighted the above as my reasoning and received a phone call from the manager, who happened to be my stylist. She accepted the wax was not good enough and offered for me to come and get them redone, but was so adamant that there was nothing wrong with the service she provided she spent the majority of the phone call being defensive and repeating the same points again and again despite my response. She didn't even comment on the misquoted price. My partner and I forked out three figures for a basic haircut and dodgy wax jobs. By the end of the long phone call, I felt so bullied down that I just didn't want to argue anymore. There's no way I could return with all the bad feeling left now. I have also found 5* reviews left by the management for their own business and all of their ratings are high on their website because customers can't leave a review.
February 2016 by Allie R.
I switched hair stylists after almost a decade of going to the same person and was super nervous about this switch but my stylist Ellie did an amazing job. I have really thick hair and am a bit picky about how I like it cut. Ellie considered everything I wanted and did not disappoint! I've since referred a friend to her and have heard nothing but wonderful reviews of her work. I absolutely recommend her for haircuts!
