February 2024 by Paul Bridges
I have been buying shirts from these guys for a long time online, and I have very good service. However, this is NOT the case in the Bath store, I had very bad service and felt letdown by them
January 2024 by Natalia Lesiak
Great experience! Friendly staff and a beautiful shop!
October 2023 by Dominic Bowns
Stopped by to get a new suit, was really impressed by the professionalism and advice of the staff - Reuben and Seb. Thanks!
May 2023 by R
I popped in here with my partner and mother in law. Rhys F was absolutely brilliant. He helped me find a great shirt fit (the Charles Tyrwhitt shirts seem to come up rather baggy when you choose the correct neck size, several people had that problem), but Rhys knew how to pick a size/fit that compensated and fitted perfectly. He was interacting with numerous customers, talking to those waiting while their freinds/family tried on things and tidying up the demo clothes all at the same time! He also knew every colour/fit available for every product off the top of his head. If his manager reads this- don't let him go, staff like him a very rare in my experience. Thanks for all your help Rhys!
January 2023 by Martin Andrew
I visited the store earlier today (21 Jan 2023) to get some Collar stiffeners. Jack who served ne was so helpful and gave me 6 to support my shirts. Really helpful.
July 2022 by Glenn Church
Ordered a shirt online , very easy to order extremely fast delivery.The shirt is great quality, looks good fits well, very pleased.
May 2022 by MOHAMMED HUSSAIN
I Buy on line prompt service, good quality shirts, perfect fittings. they do not have trousers for short leg people size 29" had to go to M&S.I am sure CT would have lots of order for good quality trousers if the sizes are available.
May 2022 by Rory Milne
Fantastic service. Alex was tremendously patient and helpful with finding the correct size and style even whilst dealing with a number of customers. Great quality and service, thank you!
May 2022 by Hannah McGowan
We went into the Bath branch of Charles Tyrwhitt to order 8 suits, waistcoats and shirts for our wedding. Alex provided us with such excellent customer service. He is very good at his job and gave us complete confidence that all the suits were going to arrive - despite some combinations being out of stock and him needing to organise a variety of ways to get what we needed. When we picked up our suits I was blown away by the fact he had correctly grouped each persons combination of suit and shirt together. I am so impressed with the customer service we received! Really recommend. Thank you Alex!
May 2022 by Ben Gardner
Having bought numerous suits from CT over the last six years or so, I ordered my wedding suits from this shop before the pandemic, and since then a lot of my party have changed sizes. Simon could not have been more helpful, organising re-fittings, alterations and exchanges to make sure that everyones suit fits perfectly. He really did go above and beyond to make sure that we were looked after, it was impeccable service which I hugely appreciate. Would recommend CT, this shop and Simon very highly.
March 2022 by Nicholas Brown
Poor after sales service.Parcel never arrived. Notified CT who said they would look into it but never return my calls when promised.
February 2022 by Steven Paske
Excellent staff, very professional and tailor Simon is a great asset
December 2021 by DLH
Never in my lifetime have I experienced such downright rude behaviour ? and in this day and age I certainly would never expect to receive a similar response to that of Pretty Woman! I visited this shop on Sunday 5th December as my partner required a black dinner suit. My partner would previously only wear shirts from Charles Tyrwhitt due to their perfect fit and good quality.Upon entering this store, I noticed there was high staff to customer ratio ? there was a lot of staff wandering around but not many customers. I also noticed that customers who entered the shop after us were all greeted and asked if they required assistance and given guidance accordingly?except for us.We walked around this shop until we found a potential dinner suit however at no point did a member of staff approach us or offer assistance. Whilst in the store I actually visited the Charles Tyrwhitt website to seek the assistance we required because the staff clearly didn?t want to give us the time of day.Whilst my partner was still browsing another middle aged couple entered the shop and were instantly greeted and seen to, unlike us. The gentleman (I use this term lightly, he was not a gentleman at all) who was assisting said couple asked what this other couple were looking for and instantly set to work finding them a suit, one of which was located behind where I was stood. Instead of politely asking me to move and using manners, I was given the following phrase ?mind your backs folks? no please and no thank you. This was the final straw for me. If a company is willing to judge based on looks (bare in mind we weren?t dressed in tracksuits or Donnay, we were dressed perfectly appropriately) then they do not deserve our time or money so it was at that point we decided to leave and take our money to a more deserving company.My partner will no longer be buying shirts from this firm based on this atrocious experience and apparent judgement by the staff in this establishment.
November 2021 by Antony Hewitt AIIRSM AIOSH
I have been buying from this retailer for a couple of years, one of my sons introduced them.Great to visit a shop, I will return again. Very good selection with an interest for all ages.I purchased a Tweed jacket from this retailer, and I am most pleased with the cut and fit, not to mention the unique style and look.Thank you.
November 2021 by Carol Beedie
Wonderful choices, fantastic offers and excellent customer service!
