October 2023 by Nesta Moore
I visited the Bath store in August. I was greeted with a massive smile, her personality was absolutely amazing. Her name was Simone. She showed us around the store, I was asking so many questions, about, carpets, the pile, durability. Simone was able to answer every question. I love shopping and this experience was 110%. I can see why she is the manager, why can't every outlet have a Simone. She was knowledgeable, caring and what an exceptional personality. Give that girl a medal. Incredible service and yes, I made a big purchase. Well done Simone ?
August 2023 by Gary Cook
I am surprised to see the lower reviews from some of the other contributors. My experience with Carpetright was extremely pleasant.I bought a double sized mattress, that was on reduced pricing due to a cosmetic defect in the mattress cover material - the discount was at half the retail price, so it was a welcomed purchase as the mattress is for a short term lease in student accommodation.The staff, especially Simone (I hope the name spelling is correct) were welcoming, courteous, and extremely efficient. Simone handled the purchase and even offered a complimentary delivery, at the earliest opportunity.On the day of delivery, Simone gave a notification call to advise when the delivery personnel would arrive at the delivery address. The delivery personnel were on time, pleasant and efficient.I am a very happy customer. I had a pleasant and fair purchase, smooth delivery process, no wastage of time and dealt with pleasant and sincerely helpful people. What more could a customer want ? Well done and thank you so much, Simone - you are a good representative for Carpetright Bath.
April 2023 by Emma Allen
We had a really posivite experience with the store in Longwell Green. Colin was very knowledgable and friendly and we made our decision quickly and easily. Good chat about kids and what carpets work best with them around. We've been booked in for fitting in 4 weeks time so hopefully that experience will be positive as well.
April 2023 by Robert Grazebrook
Absolutely the most appalling customer service I?ve ever experienced. Our flooring arrived a month late after it was wrongly sent to Cardiff and nobody could be bothered to go and collect it or have it sent to the correct address, it was even suggested we drive ourselves to collect it! As a result we?ve been without a bathroom for a whole extra month of our renovation as the flooring is holding the whole thing up. We?ve been offered a paltry £50 compensation for this hold up but whether we will ever see it is looking doubtful, I?ve almost given up chasing.A truly, bl00dy useless company. I honestly think a small child could do a better job at running a business. I wish I?d read the online reviews for this place beforehand as I might have shopped elsewhere or at least had my expectations managed!! Seriously, save yourself the bother and shop elsewhere. I?m only giving this place 1 star as there is no option to leave 0 stars.
March 2023 by Robert Rumble
Absolutely the most appalling customer service I?ve ever experienced. Our flooring arrived a month late after it was wrongly sent to Cardiff and nobody could be bothered to go and collect it or have it sent to the correct address, it was even suggested we drive ourselves to collect it! As a result we?ve been without a bathroom for a whole extra month of our renovation as the flooring is holding the whole thing up. We?ve been offered a paltry £50 compensation for this hold up but whether we will ever see it is looking doubtful, I?ve almost given up chasing.A truly, bl00dy useless company. I honestly think a small child could do a better job at running a business. I wish I?d read the online reviews for this place beforehand as I might have shopped elsewhere or at least had my expectations managed!! Seriously, save yourself the bother and shop elsewhere. I?m only giving this place 1 star as there is no option to leave 0 stars.
July 2022 by Neil Tanner
Very quiet when visited but had plenty of carpet to choice from
July 2022 by Grace Caldwell
New management since i last shopped at the Bath store 12 months ago. Very helpful and friendly staff. Great service.
April 2022 by polly Coyle
Communication wasn?t great and a few hiccups along the way, however I won?t take any points off for that because the end result was fantastic and quality/price was hundreds less than next best quote5*s well deserved
March 2022 by Ellie Deans
Great service in store and for fittings - good advice, on time and affordable, even offered to refund my underlays because the fitter pointed out me existing underlay was fit for purpose. Would recommend.
January 2022 by Live To
The company is disgustingThey don't pay there fittersAnd will rip you offReply to your commentDeanYou never heard ofS P O Dean why does that not surprise meI have been waiting a year for the work i carried outSo do the right thing and pay upI actually feel sorry for anybody that uses this companyTake it from somebody that knows
December 2021 by MrHanderson-188
Fantastic service,the staff we?re very friendly and helpfulThey could not help enough and when asking questions they certainly knew there stuff.I shall return and recommend them for any flooring,carpet needs.
December 2021 by LizT-197
Brilliant service from Callum and Barney. They made my day! With their willingness and positivity! I would recommend this kind of service to everyone. Which I suspect they already give.
November 2021 by Blank Alias
Warning, AVOID until new management. After reading the reviews below, our experience has been very similar to others. Incorrect pricing which caused suprise charges to be added, massive delays (months) of waiting. We were advised varying fitting dates which were cancelled, which we only found out of after we called to chase! Communication has been shockingly bad and the customer service (whilst friendly in store) has been appalling.After we started to complain, we were called by a manager from another store (Leah, Cheltenham store) who managed to correct some of their booking mistakes. Without her I have no idea what state we would be in.We are in the process of writing a formal complaint to the head office and advise anyone who thinks the reviews are not accurate, to take our warning seriously.
July 2021 by John Sturitis
Rubbish no care for their customers
July 2021 by S J
As someone who uses a lot of carpet shops around the country, Carpet right Bath stand out as one of the best for service. Highly recommend the new manger and the whole team!