October 2023 by Rachel Neller
I had an exceptional experience at this Aesop store thanks to Charlie! Her extensive knowledge about every product and ingredient, and her friendly demeanour made shopping a delight. Made my day! Thank you :)
October 2023 by Maria Shipman
Lovely staff. Fabulous products and amazing aromas
August 2023 by Store Bath
Eve has absolutely made our day, so cheerful and kind. Donated some products to our store as a kind gesture for our good service which is greatly appreciated by our team! She has gained some new loyal customers!
June 2023 by Pippa Seaton
Felicity was so helpful and really went above and beyond in customer service. Thank you for a lovely experience.
May 2023 by Jonas Ekblad
Exceptional Service and Unforgettable Experience at AesopI recently had an incredible experience with Aesop that I simply must share. I am a long-time fan of their products. However, on my last flight, I encountered a mishap when my Aesop perfume leaked in my luggage. Disappointed and unsure of what to do, I decided to visit my local Bath Aesop store and seek their assistance.From the moment I walked into the store, I was greeted with a warm and friendly atmosphere. The staff were attentive, knowledgeable, and genuinely invested in helping me. When I explained my situation to them, they were incredibly understanding and empathetic. To my surprise and delight, they offered me a brand new bottle of perfume, no questions asked!I was truly touched by the level of customer service provided by Aesop. Not only did they replace my damaged perfume with a new one, but they also demonstrated genuine concern for my satisfaction as a loyal customer. This remarkable experience has only deepened my love and appreciation for the brand.Aesop continues to set the gold standard for quality products and unparalleled customer service. I am grateful for their generosity and will undoubtedly remain a devoted customer for years to come. If you haven't tried Aesop's products yet, I highly recommend them ? you won't be disappointed!
May 2023 by Laura Simons
Had a lovely time meeting team member Felicity who helped to match me with a new fragrance I love. She was very friendly and knew absolutely everything about the products!!
November 2022 by Joshua
Lovely experience. We wanted a cap for our mouthwash, and the shop assistant kindly gave us two for free. Didn't feel pushy or not welcome in store, despite not buying anything.
March 2022 by Emily Norton
Another day I came to Aesop in Bath to do some shopping. Usually I always go to London stores as they are my local but I left at home one of my favourite moisturiser while visiting my mother in Bath. I was delightful by the experience I had in this store. Overall the atmosphere in this one is so calming which you can not experience anywhere in London. I was pleased also with amazing service of two young girls who were serving me that day - Pat and Jessica. They not only help me find my favourite moisturiser but also suggested mix that one with oil which at the beginning I was sceptical about, but after demonstration on my hand I realised that is going to be great. We had really great conversation and generally great time. They gave some sachets to try at home but also Guide me through local shops I was about to find. I was only quite disappointed that they didn?t had my favourite essential oil but at the moment I can?t find them anywhere.I will definitely come back here because that is my so far favourite store in Bath. Thank you for that
March 2022 by Louise Griffin
Have the garden stack. Deeeeelicious!!!!
April 2021 by Sam Wild
friendly and knowledgeable staff make taking care of one's skin and body and rich and warm experience, always happy to take the time to explain the efficacy and ingredients of their various products in depth - not to mention the shop interior is just beautiful.
April 2021 by Nick Lakey
Lovely store with equally great staff. They?re always so helpful and kind. ??
April 2021 by Andrew Hargreaves
Love Aesop product & this store has attentive & informative service.
September 2020 by Zarema Khon
My favourite store in Bath. The staff are super friendly and competent. Highly recommend their products, although I know they are high end but the quality is Ah-mazing
April 2020 by Andrew Harrison
Very nice store, as expected from Aesop (All of their retail spaces are beautiful). Friendly, knowledgeable staff and good selection of Aesop's skincare, body care, home and fragrance ranges. Looking forward to revisiting when I am in the area again
