October 2023 by Nebogerallt
Absolutely lovely store and quite a refreshing change from the big faceless shops you visit. Awesome staff and fabulous service. Thank you kindly x
June 2023 by RAH
Excellent service and very friendly staff.
May 2023 by Jade
I came to this store for the first time today, the optometrist was very polite and helpful. The optometrist done a thorough examination and gave me a new prescription.This review lost 2 stars due to the associate. The associate helping me choose frames made me feel small. I felt rushed in choosing a frame, while trying on glasses she said she?d preferred the ones she had me try on. In all fairness, they did look nice on me but I didn?t want to explore because I got reminded the further along I go, the more expensive the glasses are! I also wanted prescription sunglasses for driving as I?d noticed your second pair is 50% off. The associate then told me I could get it so the lenses adapted to the light but stated it?d be £100 for that and if I wanted anti reflection it?d be another £40. I thought it wasn?t worth it so said I?d just leave it to then be told ?Everything is money isn?t it? You can always come back once you?ve done your driving lessons and get it done when you can afford it? it?s not that I couldn?t afford it, it?s alot of money to add them on to you?re glasses when you could just have prescription sunglasses which would give you what you need at better value. I felt judged based on my exemption which means I?m eligible for free glasses and prescription but I also work full time as a carer but felt as though I was being treated as a peasant. Don?t just assume someone can?t afford something, I?d of happily of paid for prescription sunglasses which is what I asked for in the first place!
May 2023 by Edwina Cutler
Usually go to Specsavers for sight test and glasses but they are always so busy, so decided to try Vision Express in Wellington instead. What a disappointment. Optician excellent. Dispensing staff hostile and unfriendly, not only in face to face communication but also over the phone and selection of glasses very poor. I have requested my glasses to be posted to me which I have had to pay for as I do not want to visit the store again, and definitely won't be going again. I realise why Specsavers are so busy it's due to their customer service. Two stars are for Optician who was friendly helpfull and explained everything.
April 2023 by Andy Kendall
Took my daughter in for an eye test on a Saturday, needed specs, and the were instore by the Thursday and booked in for fitting on the following Saturday - thank you!
February 2023 by Lyn Thomas
Staff are always welcoming and helpful, they always have time to help. It may be a small shop but it's got everything you need for an excellent eye sight test. You can purchase your spectacles there. ?
December 2022 by Robert Hinkinson
Very helpful and thorough.I personally wouldn't go anywhere else.
October 2022 by Phil Ault
The assistants were very good and helpful .The optician was very good. Unfortunately I cannot afford your prices for new glasses.
October 2022 by Adam Green
Brilliant customer service experience and better price than I had budgeted for.
September 2022 by Glynne Owen
The staff at the Wellington Branch are absolutely fantastic, especially Lottie who is most helpful. I have been in retailing for over 40 years and these ladies are amongst the best I have come across for customer service.
July 2022 by kofi Dadzia Boakye
Place to check ?? your eyes , nice people for assistance and informations
July 2022 by Ian Lewis
Very friendly and courteous staff the eye test started a little later than the appointment time the only criticism I have is the optician telling me that my frame were looking tatty, my glasses frame is only two years old and they are in good condition.
June 2022 by Paul Simpson
Just wanted to say how amazing the staff in the Wellington office were today. Whilst the optician himself was friendly and professional, when Vision Express as a company are up against local opticians whose ancillary staff unsurprisingly tend to offer the more personal service, it is people like Lottie and Esmay in this branch today who really make the difference to your brand with their friendliness and who could not have been more helpful - in particular Lottie who was the one who mostly dealt with me at the pre-appointment stage and then later assisted in choosing frames afterwards. Please look after these two and thank them both - their positive attitude and personality has not gone unnoticed! :)
May 2022 by John X
Excellent staff. Friendly and helpful. Highly recommended.
April 2022 by Lynn Bailey
This was the best and most thorough eye test I have ever had. All the staff were more than helpful and pleasant. I will definitely make them my go to optician, and would highly recommend them.
