November 2023 by Robert Simpson
Very quick to get an appointment friendly staffEye test covered with optician very thorough and talked about all my options two weeks after received my new glasses and very happy with the fittingThe whole service from booking to fitting was extremely easyThank you
October 2023 by Luna Gaia's Path
I can't praise the staff enough .I suddenly developed worrying issues in one eye, and went to make a routine appointment . On hearing my symptoms, I was given an emergency slot there and then to ensure my sight issue was not a detached retina. All the members of staff , from reception to the ophthalmologist couldn't have been more professional , kind and reassuring. On having my mind put at rest , I was booked in for a full eye test a few days later. Again, superb treatment all round.Thank you to everyone in the Wellington store who helped me .
October 2023 by Paul Griffiths
Great experience, staff were very friendly and attentive, great service all round. Would highly recommend
October 2023 by William White
I had an eye test and two weeks later received my new specs, at first they seemed okay but as the days passed I noticed that there was something not right especially when I was driving,it was the right lens that seemed slightly blurry.I made another appointment,after explaining the problem I was then given another eye examination,several adjustments were made to the specs to make things better.A new lens was ordered for the right eye which seemed to be a little better but again When drivingI realised it was still the same, so back to the shop again.I explained that out of my left eye everything was crystal clear wherever I looked either close for reading or in the distance, where ever in through the right eye lens I had to ?search? to find a clear view.This was explained many times over but they didn?t seem to listen.I had my eyes tested at a different optician and they found a slight difference compared with the Specsavers prescription.I returned to Specsavers to inform them and ended up buying a new pair of specs,two weeks later I returned to collect my new specs, they turned out to be even worse than my original pair, I couldn?t even find a clear spot in both lenses, absolutely hopeless.Needless to say I asked for my money back and I am NEVER going to use Specsavers Wellington again.
September 2023 by Walter Harris
Staff all very helpful, and optition Emma Davies at specsavers New Street Wellington made a few enquiries for which i am very grateful and have a hospital appointment for 29th of this month, my new glasses, both pair fit very well and the HYLO- FORTE EYE DROPS which were recommended are helping to ease the discomfort due to my eye condition, many thanks to you all at specsavers.
August 2023 by Nicola K-S
I booked my appointment online and it asked if I wanted to pay £10 for the extra eye test to check my eye health which I declined as I had that last time. Got to my appointment and they said "Oh you have requested the extra test and I explained no I didn't and that it was only selected last time." So they appologised and carried on with the pre-appointment tests. During my eye test the optitian said your eye health is good, at this point I thought it was due to to the pre-tests.I chose a new pair of glasses as this was the reason for the appointment. Paid and when I got home realised they charged me for a test I didn't want in the first place. I called them back straight away but so far they have not refunded my account with the £10 and hope they do so today when I collect my new glasses.
August 2023 by Jennifer Dunn
This place absolutely amazing staff so brilliant and understanding
July 2023 by Opeyemi Aluko
Very nice and warm welcome from the members of staff at the door. Great experience all over and the optician was nice and patient , took her time to explain all test results to me.
July 2023 by Pauline Jones
Friendly and helpful staff, from entering shop for eye test until collection of new glasses
June 2023 by Roberto Huggs
Staff always seem helpful, they are great opticians and audiologists. Glasses are reasonable but glasses are normally expensive everywhere.the benefits of a shop is accountability. Parking is free but it's a short walk on New Street from the carpark.They maintain hygiene by cleaning after you've tried them on
June 2023 by mckinnon sam
Good branch very professional and helpful. Make you feel welcome well done all Sam.
June 2023 by Mark Nash
I was seen by Steven on the shop floor who was very helpful and professional, I am very happy with my new glasses.
June 2023 by Andy Smith
Great service, very busy opticians so booking recommended.
May 2023 by Tamsyn Taft
Excellent service today when daughter's nose pad on glasses split . They fitted us in and sorted her out with new ones and glasses wearable again. All good again ahead of exam next day .
May 2023 by andrew white
Excellent service at this branch. Recently moved to the area from Brighton where I had been told that they would not even look at my broken frames until I'd had an eye test. Wellington branch couldn't repair but sold me a set of new frames and fit my existing lenses with no problems whatsoever and I was in and out in only 15 minutes. Will visit again when I can for my sight test.