January 2024 by Gemma Griffiths
We?d made a reservation for 5pm and arrived promptly at 4:50pm. When we were seated we were told that they had issues with heating and so it might be cold. No problem. We were also told that our waitress would come over and take our order (standard as the online ordering was not working). There were about 5 other tables in the restaurant and yet it took 15 minutes for anyone to come to our table to take our order. By this point I was a little annoyed as it was meant to be a special treat for my partner but we had plenty conversation so it didn?t matter to much. Drinks arrived after about 5 minutes and food after about 25 minutes which is quite reasonable apart from the fact that the food was lukewarm at best. We waited to be checked on by our waitress as we picked at the food but nobody ever came over or even near so we couldn?t call someone over without causing a scene. By this point after a long day of shopping we were just hungry and so we ate it but my partner had to go up to the bar and ask for drinks as nobody had came over. Once we?d finished we moved all the cutlery and plates etc. to the end of the table to make it evident we had finished and yet it took another 15 minutes to get any sort of notice and when we did we asked for the bill and quickly left. We arrived at 4:50pm and left at 6:15pm only having one course. Understandable if they had been busy but it wasn?t for the majority of the evening, only picking up at the end.Needless to say we were left majorly disappointed and had it not been for the free main meal voucher I had I would?ve most definitely complained as the price was not worth the lacking service and lukewarm food.The last time I ate at this restaurant was for my birthday in June this year with 4 others in which they forgot my meal so I suppose I shouldn?t be too surprised but it?s such a shame that the poor/lacking service puts a damper on what usually is very good food.
January 2024 by Michael Lomax
Service was terrible, I had to ask if I could order, and was told ' have you not ordered it through the app' .When sat in a restaurant I don't expect to write my own order down! Food was not to bad to be honest,but the place was absolutely freezing! No heating on at all, cutlery was cold with being on the table,and you had to eat quick otherwise the the food would have gone cold. No wonder a lady on another table was eating with her coat and scarf on. Couldn't wait to get outside and warm up. Wouldn't recommend
December 2023 by Sarah Hiscock
Totally disappointed with my experience at Zizzi's today. Never had a bad experience before always been my go to for a nice meal. The staff were too much, constantly asking if we were ready to order when they could see we were still looking at the menu and trying to sort out 2 young children. Ordered calamari which has changed since I last had it its usually my fave starter, but it was cold and just tasted like batter, main was salmon carbonara, it was cold and had clearly been sat for a while as there was no sauce plus the portion was tiny, my partner had the smoked pig pizza and the base was completely burnt. Not worth the money at all plus the restaurant was also cold, most people were sat in their coats. Will not be going back until I hear good things again.
December 2023 by Classaholic cars
Wow. Literally couldn't write it. When in here at 9:15pm on Xmas eve. Was looking for a takeaway pizza. Asked if they do takeaway pizza and got spoken too like absolute garbage. Attitude of the women behind the counter absolutely stunk. I have never ever been spoken to like that in a restaurant.
December 2023 by Diana Tokmakova
I advise you not to order or eat anything in this place! I ordered two pizzas, and both were inedible. One pizza burned almost completely, and the other pizza was spoiled. They baked prosciutto in the oven and it turned into breadcrumbs, who even bakes prosciutto in the oven? Even a person without cooking experience would make it tastier, I'm very upset and my food went to the trash
December 2023 by Mark Frost
Lovely restaurant with really nice food. It was a very busy night, and the service was a bit slow. I would love to go back when it's a bit quieter.
December 2023 by Rebecca Williams
First time at zizis for our Xmas meal and definitely the last. Staff weremiserable & rude not welcoming at all, we pre booked but told the heating was broke when arrived and has been for the last 2 weeks! Also don't accept cash. Food was average nothing special & overpriced.
December 2023 by Chris Hillman
I recently went here with a friend for a catch-up (we only ended up here as our other 3 choices of restaurant were full). When we entered there was only 4 other tables occupied and 3/4 waiting staff on. The original waitress we had was very friendly but her shift must have finished about 30mins after seating us, as our mains where brought out by another member of staff and then we saw the original waitress collect some food for the open kitchen and leave. This left a middle aged gentleman who wouldn't make eye contact with you and would ignore you when trying to politely get his attention and another waiter who did not speak very good English at all (remember this point). We had both ordered the set menu so when we had finished our mains we expected that within a reasonable time a waiter would come over and ask about our desserts, 45 minutes passed of us trying to get someone's attention. Eventually the non English speaking waiter stood at the bar long enough to grab his attention and we told him we would like to order our desserts but to go, he brought over a menu and tried to leave the table but we quickly ordered emphasising we want them in a box to take away with us. 10 minutes later the desserts were brough over in bowls and when we told him again "we wanted them to go", he got us a take out box each and told us to but them in ourselves.We promptly asked for the bill and then they had the cheek to ask for a tip!!! I would not recommend this restaurant to anyone solely down to the staff and service (the food was decent).
December 2023 by Kelly Wood
Service was slow, staff were not friendly looked unhappy no customer service. Service was very slow took ages for drinks to arrive Food was okay while eating it but few hours later was very unwell for a couple of days. Would not recommend,
December 2023 by ?ukasz Piotrowski
Not the great place to eat. My calzone came raw , and pizza was cold. Place looks a bit dirty. Staff ok nice and friendly but management should do something about it. Not recommended.
December 2023 by Helen Beaumont-jones
Ordered a rainbow lasagne and risottoThe lasagne was small little more than a starter, although nice not worth the money. Been to Zizzi a few times and each time the food portions have shrunk.Mentioned this to the manager who said its due to the manufacturers changes.In future I'll get my zizzi rainbow lasagne from Tesco(freezer department) cheaper and larger.Maybe they should shop there..
December 2023 by L P
Just ordered the worst Zizzi?s I?ve ever had. Stone cold. Obviously been sat there for ages and gone cold. One item didn?t even come and the garlic pizza bread was burnt cold and had huge unchopped lumps of garlic on it. Absolute disgrace. No cooking skills no care taken complete incompetence. Never should have served us this. Absolutely unacceptable.
December 2023 by Joshua Moore
Really hard to recommend here, the food was at least edible for me, when it eventually came out, but I tried some of my friends order, and the pasta was as hard as nails, it actually hurt my teeth. We had 2 children with us, and there was no attempt to get the food out quickly, and we must have been 1 of only 5 customers in the restaurant at the time. Over 2 hours, for 2 courses, crazy. They got our drinks order wrong, they then got the bill wrong too. Just really not good, and will not be going back any time soon.
November 2023 by Pard Khosah
Came here on a Wednesday. Literally noone in the restaurant. There wasn't a queue behind us and the rest of Telford centre was quiet. Walked in after 6pm, asked for a table for two people. The man at the front told it was reservations only or a 30 minute wait. We looked around and thought he was joking as noone was in there. We decided to leave and take our business elsewhere. Pathetic approach considering that noone was in there.
November 2023 by Dr Ayodunni Oloyo
This was my second visit to Zizzi, but this time, I was a bit disappointed with the food. The calamari was a bit dry, and our main meal arrived just 10 minutes after our starter. This caused the main dish to go cold, and even though they kindly tried to warm it up, it ended up with a burnt crust, making it inedible. Despite that, the atmosphere was wonderful, and I may have gone a bit overboard with taking pictures ??
