September 2023 by 873Lesleynash
Stayed one night for a family do, very basic and wasn?t keen on the extra single bed in the room made the room rather small , the air conditioning unit was noisy also it all seemed like it needed upgrading as didn?t seem clean and fresh but basic and cheap for one night will stay at Travelodge opposite next time as that?s where I?ve stayed previously it?s much better.
September 2023 by seano843
Stayed here for one night on business - the hotel is clean and comfortable however the Wi-Fi is very poor and prevented me for doing basic work such an emails and calls - I paid for the ultimate Wi-Fi and then I asked the staff about the issue they seemed to know it was a reoccurring issues and offered no solution. Would not stay here again based on the wifi issue when travelling with work.
September 2023 by Malugreen
The music from the restaurants is so loud that you can hear what song it is when in your room. No care was taken to give us a quiet room as a young family. Would not recommend staying in this hotel at all.
September 2023 by Oakly56
Cheap parking and good location are its main draw. The room was clean and quiet as we were at the back. Aircon worked well in 32c heat but the drains in the bathroom did smell. We would stay again if attending an event. Plenty of food options outside the front door if you don't want to eat here.
September 2023 by Rachel K
None existent signal or wifi. Paid ultimate wifi and was still unable to fully load a single page on my phone, nevermind my laptop! Girl on the desk told my partner to park in ?Northfield car park? I checked in 5 minutes later and was told n entirely different car park. The one my partner parked in was wrong and staff were very unclear on where to actually park. Not sure how hard it can be to remember the name of the one specific car park for the hotel
August 2023 by beckie772023
Stayed for 2 nights in a family room. We found someone else's toothbrush in the room and empty drinks bottle under the bed. There was also an issue with the air-conditioning which gurgled and made sounds of dripping water for the two days. We did raise this on our arrival but it was not resolved so we didn't have a good sleep on either night. Location was good for eating out in the evenings and exploring the area.
August 2023 by ladette741
Arrived at the hotel. Not at person in the desk. Waited ages before somebody turns up. Not a smile from the staff. Very impersonal. On the day of check out a staff was knocking on the door at 9am saying just checking if we had left
August 2023 by GRAHAM_2304
First impressions count. One of the lifts to reception out of order. Both self service check in kiosks out of order. Consequently queue for check in. Confusion over the car park with the receptionist stating he didn?t drive so couldn?t help. Seriously poor first impressions. Room was ok but no windows to open so a choice of keep the air con on all night and try and ignore the hum. Or sweat like a pig. I chose the later and woke up with a headache. Didn?t take breakfast after poor experiences previously. Location pretty good.
August 2023 by LaurenJones23430
One of the best hotels I have stayed in. Staff were friendly, approachable and went above and beyond to help where applicable. Room was comfortable and clean. Just the perfect venue. Can not wait to return will definitely stay again.
August 2023 by rpk-i29
Very dirty - the carpet when you walk to your room smells and when both rooms we had reserved were not clean. One of the rooms had a very weird smell that did not go away so we had to request a new room after the first night. The high chairs they provide in their restaurant look like they've never been cleaned before so we did not let our baby sit on it. Would not stay here again.
August 2023 by annaboo10
Always find the staff here really helpful and friendly. They always seem so thinly spread and busy though. Beds were clean but unfortunately as a previous visit cleanliness is definitely not the priority in the rooms. Such a shame as the prices have increased but we seem to be getting less for our money. I never raised this cleanliness issue as the staff seemed rushed off there feet!
August 2023 by joannedK2022EA
Great hotel. Fantastic location. Just home from a week long stay with my daughter. It was clean, comfy beds a basic hotel room. Everything we needed as we where only sleeping and showering there. Staff extremely pleasant and helpful. My only problem was anytime I went to reception there was no one there. That's my only fault with this hotel.
August 2023 by Cielle J
My partner and I arrived towards the end of breakfast, the buffet service had nearly ended. Not wanting to be a nuisance, we prepared ourselves to eat elsewhere, but the lovely manager Charlie insisted we sat down which really made our day. Our cooked order was taken by the lovely Ann, whose friendly demeanour made us feel at ease as she directed us through the menu. A credit to Premier Inn, no doubt. Our breakfast was ready shortly after, brought over by Charlie, who even went the extra mile by offering to make us some toast. My partner and I really were stunned to receive this level of service, especially as breakfast was winding down. Special complements to the chef Al for cooking our bacon and sausages to perfection. Couldn't have asked for a better start to our day or for a better morning meal, we'll certainly be back again!
July 2023 by L_K1509
Stayed three nights while visiting the local area, in particular Ironbridge and Blists Hill. Out double room was standard premier inn, only negative was the view of loads of overflowing bins from the window. We had breakfast one day, good and tasty. The only draw back is the room is so so hot, it put us off having breakfast for the next two days. Staff were always on hand to offer help. Parking is in Southwater multi storey car park, which is about a there minute walk. Park on the 2nd floor and this allows you to walk directly into street level with Premier inn. It?s £3 to park overnight, just put reg in an iPad next to check inn. The car park is only £6 overnight if you forget. Also if you are going to go out after a couple of hrs it?s cheaper to pay at the car park with doing the reg into iPad, only £1-2. Plenty of places to eat nearby and next to a cinema.
July 2023 by Joe G
Very unhappy with our stay, i had an awful nights sleep the pillows were uncomfortable the seam in the bed where they joined aggravated me all night. the only good thing about my stay was the breakfast
