December 2023 by Mike Wild
Stopped in for a few drinks whilst post-Christmas shopping. Lively atmosphere but we were surprised to discover the 2 for 1 cocktails requires you to order 2 of the same, which were served to us all at once, meaning half of them had warmed up by the time we were ready for them. That on top of the lack of ingredients and very rude bar staff who expected payment before we had even had our drinks. As if he was trying to push us to drink up and leave.
December 2023 by Gareth Bowen
First time eating here for a meal out with the family. We were seated in a corner and had our drinks order taken reasonably quickly whilst we had our heads in the menu. Was asked for full fat or diet coke, after ordering full fat heard the waitress say ok there's no refills as she scuttled away, ok our mistake.The drinks were dropped off, nearly literally by a different server it was noticeable that they were all warm, my youngest had a dirty glass for his drink. No bother we'd ask for it to be changed once they took our order.25 minutes later I had to grab the person from front of the restaurant as no one had been near us. She apologised and took our order and I told her about my son's glass. I ordered the ribs and had some difficulty in ordering the side which said 'choice of side' which apparently meant fries.15 minutes went by and my son's drink hadn't been changedThen the original waitress turned up and tried to correct the orders as there were some additional details needed. I told her about my son's drink and they went off to change it.After a reasonable time the food turned up but we had to send my ribs and my son's chicken tenders along with my wife's fries back as they were cold.They brought some fries out so we had something to eat whilst my other son and wife eat their burger. When my ribs turned up they were hot, but we're quite frankly disgusting, at that point (close on 2 hours) I had given up and was starving with a film to catch. I couldn't finish them they were that bad even covering them in their sauce, they tasted like they'd been microwaved and I am currently sat up in the middle of the night feeling sick.I will add that they gave us a discount off the food due to their mistakes, which was appreciated, but sadly we were unable to look past the quite awful service and appalling food, sad really.
December 2023 by Danielle Ann
Came here for a birthday, extremely slow service- over two hours and half hours for a starter and main. Food was overall average with very dry chicken burgers and small portions. Staff apologised saying they where understaffed for the two large groups in but still found the overall service to be lacking, drinks forgotten, taking over 30 mins for the birthday cake to come out and the bill. Won't be coming back any time soon
December 2023 by Videsh Lingabavan
Me and my colleague entered the restaurant to get some dinner after a trade show. We had to wait a few minutes before someone would greet us at the door. Even after seating we waited around 10mins and no one came to take our order. So we got up and left, as we were leaving we could see all the staff standing in one corner.
December 2023 by Rowan Blinston
Great service from the waitress Jordan, my mum is disabled and she made sure to put us somewhere safe and accessible. She was very polite and smiley and made coming to TGI this evening a great experience. Thank you ?Wheelchair accessibility: Very accessible and wheelchair/disability friendly
December 2023 by Lauren Cross
Service was poor and really slow. Food was dry and tasteless. Only good thing was the chicken strip starters. So overpriced too. Only put 3 stars for atmosphere because most people in the restaurant were people from our company but other than that it wasn?t great. Such a shame. Music was good though.
December 2023 by Daniel Williams
I can?t knock the service she did a good job with what she had .Cleanliness: knifes , forks and glasses were dirty .The main problem was the food1. It was very expensive, which I don?t mind if what you are getting is good . This wasn?t good .2. The food had no taste just bland .3. Things missing off the plate . Ribs cost £20 and all you got was half a rack of ribs chips and a tiny half burnt corn on a cob.4. I asked for the festive burger , when it came out it was just a chicken burger with nothing else on it nothing ! Plus the chicken was tiny . I sent it back swopped it for the ribs which were disappointing also.5. Non of the food came out with dips.I?ve had better two for one pub meals .
December 2023 by Alex Hubery
Came here for a family birthday but was seriously let down with the service. There seemed to be more than adequate staff available but it still seemed to take a long time for our drinks to arrive and then for the food order to be taken, not ideal when you have young kids at your party. We also never got asked again if we wanted anymore drinks. Fortunately the food was good and correct, but you obviously pay a premium at this restaurant. It's a shame the service did not match the food!
November 2023 by Mentes Tural
Has been such a lovely place to visit! I am a fan of TGI Fridays and their classic vibe and atmosphere and this store goes above and beyond. The servers are so bubbly and create such a good atmosphere! They?re attentive and the vegan options made it so accommodating for me to enjoy a meal with my friends!
November 2023 by Rm Hodgy
The place was dead, food was lovely as always but the prices where ridiculous, £16 for a cocktail which I paid £8.95 at the one at meadow hall not that long ago. Starters £10 on average and mains around £17.50-£20. We couldn?t afford a starter or pudding. The fact no one is probably a reflection of the prices we certainly will not be going back. Real shame as the food is good it?s just not worth the money.
November 2023 by James Williams
Went for my nephews birthday, first time to TGI but I had heard of them before.It was in the week so the place wasn?t really that busy, probably another ten tables or so.Some of the staff seemed grumpy as hell, looked like they couldn?t be bothered, but then some of the other staff were great.The food is pretty damn expensive for what you get but it?s just because of the brand.I had a large burger and chips, it was ok, a little dry, not massive flavour, I?ve had better for a cheaper price but again it was ok.I might go again if my nephew wanted to go for his birthday but I?d probably rather go to ASK or even just Burger King if it had to be a quality burger.Wheelchair accessibility: All ground level so easy to get in and out with a wheel chair etc.
October 2023 by Kirstie Dickson
Came for dinner and cocktails with friends and was not disappointed. Food was cooked to perfection. Cocktails made with love. Everything was fantastic. Clearly the manager I running the place amazingly. Will definitely be back and would highly recommend this branch!!
October 2023 by arjun7282
The service was lovely our server Carl was very helpful. My mother had just had a eye operation and everything was quite bright for her so I had asked If he could turn off the side light off so my mother could see a bit better he served with smile good customer service happy
October 2023 by Laura Mannion
Excellent service from Jordan, so friendly and professional! We don?t normally come to Telford TGI as it?s a little out of the way for us but after todays experience with amazing food and service we will definitely make the trip in future! Nice atmosphere and not too loud like other TGI restaurants, was nice to be able to hold a conversation without having to shout over the music! Would definitely recommend TGI Telford (and the chocolate fudge cake)!
October 2023 by Candice Brierley
Had lunch here and service was great. Allocated a table in good time without a booking. Slight delay having food come from kitchen but before we could raise the duty manager had spotted the wait, chased and updated us with an apology. Really friendly
