November 2023 by Andy Parry
Test went well and was informed of a big change in my prescription. I informed the optician I was not going to be purchasing glasses from them and was sent out to pay for the test.Once paid I ask for my new prescription to be told the optician said there wa NO change in the prescription. I challenged this and she went away to ask, coming back several minutes later with the new prescription.Seemed like they were unwilling to give me the prescription a I wasnt willing to pay their prices for glasses from them.
November 2023 by Vicky Dabbs
Brilliant staff at the Telford Town Centre branch. They all are very attentive and make you feel valued. Great customer service, would definitely recommend.
October 2023 by Deb Sherriff
Had an issue with specs being uncomfortable after I dropped them! Initially spoke with Bev and Hansa then Russell patiently straightened out my frames and also adjusted and realigned another pair. I much appreciated the time given, especially as such a busy branch.
October 2023 by Nichola Kynaston
Rohan T was very helpful and understanding throughout the whole process. Very approachable and easy to talk to.Sonia did my eye test and was very clear and helpful and explained things in a way I could understand and listened to my concerns.
October 2023 by Joseph Jordan
Great experience with contact lens consultation today! Ange made the appointment more relaxed and was a great teacher! I just wish I didn?t cry so much
September 2023 by Chris Nock
Hard to score this one, appointment 9.00,asked to arrive at 8.50 arrived 8.45 door was open went in and was promptly ushered out of door and told we don't open until 8.50. Young lady who did my eye test later was very polite and professional, she needed a second opinion on an issue with one eye, so in came Mr personality, senior optician to see to my issue and spoke to me if i was the third person in the room and when he left i felt as though i had been an inconvenience.
August 2023 by Reiss Sudden
Attended the branch to have an eye test and purchase new glasses. I was welcomed as soon as I arrived, all staff I dealt with were professional; friendly and made the experience comfortable. Thanks to Harrison, Paul, Hansa and Jack for making my journey smooth and ensuring my needs were met.
August 2023 by Susan Cartwright
Amazing service from spec savers today. I popped into my local branch with a sore eye. Assuming I had a contact lens stuck. I was taken straight to see someone who assessed my eyes and found an infection. Have been given treatment and follow up appointment. I also have to say I haven?t been for a very long time. Incredibly grateful thank you so much. Fantastic service ?
August 2023 by Steven Phipps
Was lucky enough to get a short notice cancellation with Dina when my son woke up with a gammy painful eye. Rapid professional service every time. Dina was polite, professional and very thorough, quickly diagnosing that my son had some how scratched his eye ball! The treatment has already had an affect. Thank you.
July 2023 by Simon Hundal
I Had broken the arm on my glasses and needed them urgently for a meeting the next day...Popped into the Telford Town Centre store and the staff were amazing...they repaired my glasses by adding 2 new arms and made them good as new...The best bit is they applied no charge as the arms had come from their spares box.... A really great service considering I walked in the door at 9.10am and was on my way again at 9.20 with repaired and cleaned glasses.....Great service guys very impressed ....Thank you
July 2023 by Mark Houghton
A great store and great team. I was very happy with the service I was provided. Thank you Team Spec Savers Telford.
July 2023 by Les Lee
Managed to get walk in appointment and was seen instantly along with others. Experienced high quality service.
July 2023 by Annette Fletcher
From entering the shop, all staff were very friendly and helpful.Shop was busy but the staff acknowledged everyone.A very good service,will definitely recommend.
July 2023 by Daniel Owen
For Sully. Sully was polite at all times with friendly mannerisms and was very knowledgeable providing all necessary details regarding my glasses. I?m very fussy and like to know things have been done correct but Sully reassured me every step of the way and provided excellent customer service throughout. Happy customer with some new glasses. Give him a raise!Daniel Owen
July 2023 by M
I decided to cancel after a series of poor experiences.During one of my eye checks, the optician told me that my previous scan was taken so poorly she couldn't tell if there was an issue with my eye.On another occasion, they sold me glasses but didn't tell me about a discount that I was entitled to so I ended up paying way more than I should've done.In addition, I thought the way they operated during lockdown was bad and it resulted in me purchasing the wrong type of glasses that I have never worn.Perhaps most unethical of all is they continue to send me "reminder letters" saying I'm due an eye check despite cancelling years ago. Take people off your mailing list and remove their details after they've chosen to go elsewhere.
