February 2024 by Princess
One staff who?s younger than others is so miserable and not very sympathetic, not kind either who?s always moody and never smiles. Unprofessional behaviour makes you not want to come there again. Managers: please teach your younger female staff to speak nicely, the tone of her voice isn?t professional makes me feel uncomfortable! Her attitude needs help too. I?ve worked in customer service and that?s not how you should work and do teach staff to speak properly! She looks like she doesn?t like her job or even enjoy it and sees it as a chore!
January 2024 by Rich937
Good service, have prescription ready to collect on time.
November 2023 by H Shah
If you should want to see how not to run a pharmacy, this is probably the role model establishment for you.There attention to detail is second to none, with the emphasis on the none part. An example is when asking if your prescription is ready, they retreat to the back, feverishly type away on the computer and then tell you they haven't received anything. When you advise them that is has been a week or so since it was sent over, they will then hit what I imagine to be the enter button on the search option to then magically find said order.Customer service is something to be practiced at other organisations too, as it clearly doesn't exist here. What they prefer to do instead is focus their efforts on scowling at customers who ask questions, like "when can I expect my prescription " after the customer has popped in for the forth time.Another favourite is to slag customers off after they leave the shop, if they dared to challenge the word of the dispensing agent, I know I have seen it a couple of times whilst waiting to be attended myself. Very professional outfit.The only redeeming part seems to be the actually pharmacists themselves, who try to be the ying to the yang of this place. They do actually try to help. Sadly though the majority of interactions are with the dispensing staff and as such that is what leaves a lasting impression. This is why I have chosen to use an online dispensary now as I simply havent got the time or energy to invest in dealing with the incompetence displayed by the majority of staff at this place.In short if you can, avoid this place like the plague.
November 2023 by Dariusz Kamienski
No helpful people .On that Pharmacy you can't buy thermometer.That place waste money
October 2023 by Alison Carr
Absolutely terrible service. Virtually everytime my husband or I have been to collect medication we've been spoken to like we're a piece of dirt. I've been made to pay for a prescription despite having a valid maternity exemption certificate.The last straw was listening to staff saying to tell people their prescription won't be ready if they come in on a Friday (regardless of whether it would be or not!) and a member of staff being told to tell people a few hours rather than half an hour. They are regularly closed at lunchtime despite their opening hours being a full day, making collecting medication around working full time very difficult, especially with their attitude about collecting prescriptions on a Saturday!! Avoid, avoid, avoid!!
August 2023 by Toby Taylor
It's impossible to contact the pharmacy by telephone. Is there no way to find out if a prescription your doctor sent is ready for collection with traveling to the location?
June 2023 by Kamil Zawalek
No, no, no always problems.
November 2022 by Judy Jones
I decided to change my designated pharmacy to rowlands hadley 6months ago as it was nearer to home bad mistake, I've collected 3 times for my 2 monthly prescriptions and each time something was missing today is the last resort I'm going back to my original pharmacist inconvenience as it is I know it will be right.
June 2022 by Scott Taylor
Awfull service rude, caught lying to me saying they sent my prescription to head office and will return later as couldn?t be bothered , waited 3 days for emergency medication on the second and on the third occasion. Said I already collected when I didn?t , went back Later. And surprise it was there Moved to Lloyds direct never ever had such service so bad from a single pharmacy on a consistent basis
May 2022 by bex Stanley10
Rude staff, can't be bothered to serve you. They stand around chatting to each other not working it took 38 minutes for them to tell me they haven't got my strength of tablet, but yesterday they told me on the phone 'yes we've got quiet a few, that's why I had the script sent there....bloody hopeless if I could - star I would. If you don't want to serve or deal with the public, go get another job elsewhere
December 2021 by Alex Whittles
Best avoid. I've been in a few times, and every time they either give incorrect advice, can't find prescriptions that have been sent to them, or randomly decide to close. Plus general poor customer service, they clearly grudge having to be there!
July 2021 by Steve Stanford-hoare
Woman on the till was very rude and obnoxious to customers. People came in for emergency prescriptions and were told to go away and come back the next day. No People skills what so ever. Definitely in the wrong job or needs to remove the stick up her arse.
July 2021 by Jayne Williams
I visited on friday afternoon to have my flu jab ,thankyou to everyone working friday they had a constant queue max 2 people inside at anyone time so one out one in , it was easy to see all staff were very busy ,the staff were helpful ,polite and I felt extremely safe so once again thankyou so much .
July 2021 by Sar3 H
Can be rude and not always helpful. Depends who is on the till.
July 2021 by David Whittle
It would be helpful if they would occasionally answer their telephone.
