October 2021 by Stacey Hedley
The staff in here focus more on their social life and messaging each other than actually serving! 4 members off staff today, a queue outside the pharmacy, not rushing to serve the next customer, infact one member of staff whilst mid conversation with colleagues about a previous message to them lent on the counter and continued their conversation, it took me to raise my voice and state is anyone serving for us to be served! Even then they didn?t rush! I?m one for having a chat whilst working, absolutely but customer service in this place is a joke! They are purely their for the social life and chit chat!
May 2021 by Samara Hipperson
They are really good
February 2021 by MRHIRSTY999
Queue is huge, stood outside in the rain for 20 minutes, staff only sped up when it was nearly time for them clock off! Not impressed. Also had my wife as being on maternity leave for 18 years so received fine. Moved to Lloyd?s pharmacy.
December 2020 by Vents Vollenbergs
Very ,very excellents people's. I'm happy!
October 2020 by Jayne Vaughan
The only issue I have is with the lack of acknowledgment that you are standing in front of the desk. It's as if they are deliberately ignoring you. Tempers are easily quelled with eye contact, a smile and an apology for delay. It's just good customer service. Other than that, i rate this chemist as very good.
October 2020 by Carol Miles
Needed Beta Blockers urgently following a visit to A\\u0026E. Called Sirchley paharmacy 3 times (waiting a long time to get a reply). Was assured my meds would be delivered that day. I rang 3 times that day, twice to the same\\nperson. Finally my daughter had to go down to the surgery where my tablets were found in the pharnacy NOT ON THE DELIVERY VAN. Takes forever for them to answer the phone \\u0026 basically nobody cares, including the PHARMASIST in this particular Rowlands Pharmacy. It's about time the Doctors at Stirchley got their fingers out \\u0026 employed a more reliable company. Bravo for the people who have had a good service, but that was 2+ years ago, when it was run by competent staff \\u0026 pharmacist.
August 2019 by Mandy Speake
This pharmacy is absolutely shocking, I went to collect a prescription, nobody serving, but four people behind the counter completely ignoring me, had to ask someone to serve me and I was made to feel like I was in the wrong. They all need customer service training. The one at Sutton hill is so much better.
June 2019 by Hannah Field
Slow service, they seem to ignore your existence when standing waiting to be served even though they had plenty of staff behind the counter. I understand they may be busy but they could just a knowledge you and let you know they will be with you soon.
June 2019 by karen atkinson
Don't even deserve 1 star. Terrible service, wait 3 days for a prescription then they keep you waiting for ages only to tell you they don't have your prescription and have to go to another pharmacy. Worst pharmacy I've experienced.
January 2019 by Richard Elderton
The only problem I have here is the other rude customers who want there stuff now. The staff are great and put up with a lot from the rude low life customers
December 2018 by Rachel Carr
Shocking service. Went in to collect a prescription I'd already had to wait 3 days for only to be told I couldn't have my prescription for another 30 minutes as the pharmacist was on lunch. Not good enough not to have cover. Can't go back again for another week as I work. Would definitely use another chemist next time.
August 2018 by Amy Marchant
The service here is always top notch. With the pressure being taken off GP's, and patients being redirected to pharmacies or 111, it is always so busy here. Having said that, nothing is too much trouble for the duty pharmacist. He is always so helpful and efficient, even though you can clearly see how short staffed they are. If only people had a little more patience when visiting, but that's nothing against the pharmacy itself. Keep up the good work and thank you for all the advice and support you provide!
August 2018 by hiccup hiccup
Dreadful! Dont even deserve 1 star! They've got signs up saying they're short staffed but honestly, for how long?!! Queued for 15 minutes today just to get some paracetamol with 6 people behind me! Don't mind a short wait but it's so swelteringly hot in there as well. They really need to employ some staff. Ridiculous!!!!! It's such a run down dump as well.
June 2018 by Lorraine Welch
The queues in there are the worst I've ever experienced in any pharmacy. Every time I go to collect my prescription it's never ready and have to wait at least 1/2 hour just terrible.
May 2018 by Kim Garner
The prescription service is shocking!! I thought the idea of having your prescription sent straight from the doctors to the pharmacy was so that it would be ready when you go in to collect it. I even left it a couple if extra days and it still hadn't been done....and this isn't a one off. This is every time completely awful service.
