January 2024 by Jane Gill
Thank you you wonderful people. I phoned as our son, his wife and our 4 precious grand children drove from Cardiff to Telford in a car that appeared to be having issues with the wheel balance. You let him come over for 8:30 on Sat morning having rung you at gone 5 on Friday evening. You fixed the car so he can get back to Cardiff safely. Thank you, you are my simply fantastic
January 2024 by Phil
I ordered a charger today, I found the online order system to be easy and effective, you receive confirmation and you pop along when the order is ready, today I experienced this and found the transaction easy and very effective. The only let down was the person serving who let the side down, I wanted information about booking my car in to find out why the battery was losing power, when asked the reply was blunt, unhelpful and did not encourage any further discussion. Maybe busy or did not want to be in, who knows, but now Im looking else where. Surprising how important customer service is.
December 2023 by Roksana Jedzierowska
Thank you guys... Again, Dan from bicycle section did some magic on my bike, couldn't be more thankful. Professional and lovely service, highly recommended, brilliant bloke very friendly and helpful x
December 2023 by Kobie Rott
I like Halfords.Good range of motoring accessories,cleaning products and a good range of quality tools.Also range of cycles and accessories.Lately though service seems quite slow at the till even though there's people around.Also I not made to feel like a valued customer ike in the old days.
December 2023 by Roly W
Kind and helpfull at Telford Halfords, as always. The right advice, for the right product, for someone who is a bicycle mechanic, and hasn't to much knowledge of car stuff. And Elie on the till was brilliant! Thanks guys, see you again soon :) Happy New Year!
December 2023 by Justine Evans
Chris from halfords u r absolutely ? amazing thank u so much mechanic said coolant passing out of head gasket car a right off! It was a coolant pipe! Chris looked at car and figured out the problem he changed it and filled the coolant what a man what a service halfords 4ever
December 2023 by John Flavell
Extremely helpful. Luke diagnosed a fault in the coolant system in our Audi. It had been twice before to Audi dealers who said there wasn?t a problem even though warning light kept appearing every week when coolant went too low. All we needed was a new cap (the other had a faulty pressure release valve which has stuck open. Cost £21. I had previously called Audi several times questioning why they couldn?t find the fault and they said it probably needs a new water pump which would cost around £600. Obviously not, Halfords put them to shame!Thanks again Luke. Great customer service.
December 2023 by Daniel Broome
We brought a MTB from Halfords Telford in October. The week before Christmas we receive an email to say the order has been cancelled and they will send a refund. After an initial panic, we spoke to Halfords who said they had cancelled the order but had reordered another one and we could pick it up as planned.A few days later, we received a message to say the bike had been built and we could collect it so travel the 25 miles to pick it up. When we tested the front brake lever, one side went all the way down to the handle bar whilst the bite point on the other side was a fraction away from the brake. I asked the technician and was told he had set it like that so you wouldn't go over the handle bars when braking. I was not happy with this answer so the other technician said I had to pump the brake before it worked, which again I was not happy with. We said we weren't happy taking a bike that wasn't right and wanted it sorting properly. We went back a few days later and all they did was adjust it. They also told us that they would offer us a service plan as compensation for the additional journey but all they actually did was give us was a bike care voucher.The worst thing about the situation was being lied to and them making out they are bike technicians when they know nothing about the mechanics of a bike and then being rude when they realise they have been caught out. If you want a bike - please know they are simply a sales outlet and not a bike specialist in any way.
December 2023 by Paul Bates
Excellent Service again from Halfords at Telford, Particular thanks to Barry ,Sales specialist who helped me with my purchase, checking that what i had asked for was the correct item for my car and advising me throughout. Well done to team Halfords at Telford.I purchased a new car Battery.
December 2023 by Dawn Bowman
Extremely good service from Dave, Morgan and Jeffrey. These guys are super helpful and friendly. Made choosing my bike and extra products very easy
December 2023 by Lissa Davis
Great customer service! Ruby offered to check on an alternative size of product, ordered the item and even arranged home delivery at no extra cost. She also offered to help me to take my purchases to the car, as there was quite a lot. Above and beyond!
November 2023 by Tony Head
Very friendly and helpful staff,only complaint if I had ordered on line I could have got 10% discount but being local to your store it didnt seem worthwhile.asked for discount but was told on line only. I feel this is a big mistake on your part as I had to collect at click and collect anyhow, it appears you are penalising walk in customers!.
November 2023 by Joanna Haase
Wonderful experience at Halfords today. I ordered a new battery a couple of days ago, but it turned out to be a bit too small for my car. I visited them again today and they swapped it for me straightaway and made sure that everything was working fine. Everyone was so friendly and helpful. Thank you so much guys! You've made my day ?
November 2023 by Shau Ingram
Brought my bike in for a silver service at Telford. The mechanic, Ian was fantastic and explained everything to me before and after the work. Great level of service and got my bike back two days before the expected date. Great rapport with the customer.
November 2023 by Vents Vollenbergs
Excellent market. We're nice and professional seller Prezemek .I'm happy for my shopping.Thanks You very much Prezemek!
