November 2023 by Tamara Barnhurst
Staff were knowledgeable, helpful and very polite. I was really impressed by their service!
October 2023 by Violet Cadman
Nice welcoming. Got served by a lovely young lady. Very polite, and confident.
June 2023 by Kirran
Michelle & Alison have been fantastic with sorting me a new daily watch.They couldn't have been more helpful. Great service.Kirran :)
May 2023 by Sam Tuck
Really helpful in finding what I wanted with a watch purchase, good impartial advice and not pushy at all - very happy with my purchase, thanks Simon
May 2023 by Zoe Williams
Popped into store today to purchase a new engagement ring and wedding band. Alison was extremely helpful and patient with us, we were so grateful for the advice she provided and she helped us chose the perfect new set of rings.Very professional lady and I would definitely return back to store in the future.
April 2023 by Glyn Jenkins
In October last year I purchased a gold bracelet from the web site. a few days ago I saw that it was breaking apart. The only proof of purchase was my credit card statement . On the instructions of the lovely lady in the branch, I contacted their customer services. Explained my dilemma to the representative, she traced the purchase order number and emailed me the receipt. I took it back to the telford store, and to my surprise, I was given a new replacement.What fabulous service, I cannot recommend Ernest jones highly enough, and will definitely use them again.
April 2023 by Tracey Bone
I recently purchased a piece of jewellery from the shop. I was truly impressed by both Janine and Michelle who served me. Nothing was too much trouble. They were polite, friendly and very helpful. They are without doubt a credit to Ernest Jones. Their customer service was excellent.
April 2023 by Alison Jarvis
My partner and I visited today to buy our wedding rings. The lovely lady that served us was Michelle and she was so nice. She spent a lot of time with us, even making suggestion I had not even thought of , which ended up being our purchase. There was no hard sell, made us feel comfortable and even suggesting we went off to have a walk round to consider options. This allowed us the space to comfortably make a decision. We laughed and chatted and it was a really lovely experience. Thank you so much Michelle, all the best to you and yours
April 2023 by Jon Kempson
Alison is an absolute diamond of the store in Telford, she was super patient and was able to provide all the help needed to come to the best decisions. She made us feel at ease and was confidently able to answer any questions that we had. She is totally professional and a credit to the store.
April 2023 by Jessica Jackson
Came in for engagement requirements, I was served by Michelle such a lovely experience. Highly recommended.
April 2023 by Rowen Ford
Served by Alison. Fantastic service and a great help.
March 2023 by Jon Clark
We were just browsing really but but ended up having a chat with Simon - Have to say his service and advice was exceptional - Thank you Simon - keep up the excellent work, it is appreciated!.
March 2023 by Rosie Johnson
Could not recommend this Ernest Jones shop enough to anyone looking to buy their wedding rings. The jewellery is beautiful but the customer service we received was absolutely next to none. Simon was so knowledgeable, patient and attentive throughout the whole process. Not once did we feel pressured or encouraged to buy something we weren?t sure on, we spent almost two hours sitting there going back and fourth and he never grumbled or got fed up of us. His knowledge on all things jewellery was brilliant, from the cut to the style of rings he could tell us everything. When I popped in with my mum to just browse styles I had no intention of actually buying something, but because of Simon me and my fiancé went back the next day and brought our rings. Thank you so much Simon for making the experience an enjoyable one, we left feeling on cloud 9.
January 2023 by chris w
Fantastic staff. Quality ring at a knock down price. A thoroughly enjoyable experience made easy by the polite and knowledgeable staff. Thank you.
November 2022 by Clare Mason
After wearing my engagement ring for 6 months, a side stone had fallen out which I was extremely unhappy about. After complaining to customer service, this still resulted in me paying £100 to get it fixed, whilst also being without my ring for a few months. Once the ring had been returned, another side stone had fallen out within 2 weeks of having it back. Another complaint to customer service and we were offered to exchange the ring at the telford store. Simon was so professional, understanding of my feelings and literally went above and beyond to help me find another ring that I have faith will be better quality than the last one. He took a lot of time to talk through the options that were close to what I was looking for, listened to our story, took interest in our wedding and felt more like a friend than a shop worker. I cannot thank Simon and his team enough for how helpful they have been, I was extremely tedious about exchanging my ring and felt awful about the whole experience prior to this day. The ring I had chosen wasn?t in stock in my size, Simon has ordered it in for me and will be with me shortly. I will 100% be returning to this store and will be recommending Simon and the team to everyone I know due to their amazing customer service.
