December 2023 by Simren Kaleem
Best children?s shoe shop
August 2023 by Vicki Perry
Went in today to get my little boy some shoes. The staff seemed on edge around the manager. He was sat on a stool and guiding a staff member to tidy the shoes by instructing her where to put them and which angle to turn them for the display. Which she didn't understand and neither would I.. unless he came and physically showed her. But it was very rude to talk through me whilst I was looking, so it put me off buying a second pair of shoes. Whilst at the till 3 staff members were there yet none of them were talking to eachother or to myself and it was a very awkward and icy atmosphere. It is clear that staff morale is low here and I will avoid in the future.
April 2023 by Jessica Benton
Generally a good visit. Would have preferred to try on shoes at my own pace instead of having to wait for the assistant to get my size (after she helped someone else) and watch me do it. I guess it would ruin the minimalist vibe to have that many shoes on view. Sales assistant was helpful and also helped me look online for some shoes to see if any were on sale (definitely an attempt to upsell, as were the not so subtle suggestions that I might want a new bag or the stuff that protects suede. Clarks is relatively expensive but I do find the shoes last well.
April 2023 by M Hopkins
Walked in to management almost shouting at staff. Wasn't approached until after they had a heated discussion. Felt uncomfortable while in there, then almost felt bullied into buying shoes that I wasn't happy with. Walked out and went to a different shoe shop and got what I was after
February 2023 by Lexi Topping
We got out first pair of shoes for our little boy today. We were served by Paris and she was great! She was wonderful with my child and was really helpful. Thank you!
February 2023 by Rebecca Owen
Been in today to get my daughter a pair of shoes caelan was very informative, attentive and polite. Would recommend him for sure ? thank you again!
February 2023 by Alex Edwards
Brilliant and wonderful service! I recently purchased some new shoes for work, and was served by the store manager who was extremely helpful and friendly. My shoes were ordered in and when collecting, the manager and her colleague took genuine interest in my day. This is certainly the best service I have received at a Clarks store, and hence why I will be returning here.
February 2023 by Julie
Wednesday afternoon was told shoe that I wanted was out of stock but could be delivered free. Friday morning the shoes arrived. Excellent service, thanks Jaadee
January 2023 by Brian Wakely
We came in with my elderly mother to have her feet measured so that we could buy appropriate shoes for her swollen feet. Sophie was very attentive, efficient and provided excellent service enabling what might have been a fraught shopping trip with a very independently minded parent develop into a happy experience. Thank you Sophie.
January 2023 by Fiona McKenzie
Dropped one star due to a very bossy woman ordering staff and customers about. We were served by Caelan who quickly realised my 14 year old was rather uncomfortable, and uneasy having feet measured with all the little children. Caelan was very accommodating and built a rapport with us quickly, understanding that we needed to leave with school shoes, in a size 9G fitting. We were discussing options when a woman, I assume the Manager, shouted over our conversation with an instruction, we were startled and felt it was inappropriate to interfere with a pointless comment. What a shame she couldn?t read the situation and choose a more appropriate time to make her point. Perhaps she intended to belittle staff in front of customers, although I heard her shouting at customers in a similar patronising manner. Caelan demonstrated great customer service skills, and I?m sure his rapport building will take him far.
December 2022 by Lynda Ayres
Clarks Swan Centre Eastleigh SO50 5SGSophie who served me on 7 December 2022 was very helpful & patient, she contributed to making my shopping experience very pleasant
December 2022 by John Vasquez
Nice and high quality shoes (I bought ones for my mother).
December 2022 by Dave Jorgensen
My wife bought a pair of shoes here today, and the shop manager, Jaadee, was very helpful, presenting her with a wider fit option as well as the one she had originally chosen, which turned out to be a much more comfortable fit.
December 2022 by Dave
My wife bought a pair of shoes here today, and the shop manager, Jaadee, was very helpful, presenting her with a wider fit option as well as the one she had originally chosen, which turned out to be a much more comfortable fit.
November 2022 by sarah neale
Took hubby shopping for boots, staff were amazing, helpful, patient and understanding of a man in pain of parting with cash?. Great service and will return?
