January 2024 by Pushpinder kumar
Customer service was amazing we felt so comfortable to choos our bed and mattressDavid helped us with brilliant communication and customer service.
January 2024 by Sarah Jarvis
Staff were very helpful and cheery, enjoyed shopping there.
November 2023 by Ruth Chuck
Great price and range, friendly service .
November 2023 by paul stennings
Simon was outstanding in how he handled my enquiry and sorted me ou with the best deal a credit to the company
October 2023 by Malcolm Ascroft
Excellent staff couldn't do enough for us explained everything fully
September 2023 by Lynsie Roberts
He put the wrong colour bed down and now we have the wrong bed that?s damaged and so is our home
August 2023 by Dilbag Singh
Good service and delivery on time with Quality Beds
August 2023 by Jay D
Started off well, first person we spoke to was helpful and respectful.Day we ordered different person, more of a used car salesman, pushy wanting to up sell, worded his patter as 'its essential' an at extra cost of course.We felt pressured to take it, so, 700 became over 800 really fast.But we got what we wanted, didn't we?Matress arrived, did what we needed to, allowed it to expand etc and put it on the bed looking forward to an amazing nights sleep.We ordered a soft comfortable one that we tested in store, our purchase was based off THAT experience. What we received was a hard uncomfortable board.Returned to store after horrible night sleep to state the issues to be met with none of the customer service we first got, you know when they want your money, to being double teamed by people who showed no care what so ever adding "well it takes time to break in" "it's like buying a pair of shoes"No, no it's not. We purchased something based on what was tested, when I buy shoes I try the ones I'm taking home so I know what I'm getting and expecting.The 'essential' extra is worded as such to make you think you have to have it, then they argued that saying 'its essential' DOES NOT make it sound like you don't have a choice! Then the word you should use is 'recommend'The only customer service we got was made to feel like, we have your money, we don't want your problems, go away!Told to keep trying it, it'll ware in.So, we have to be uncomfortable and have terrible sleep and hope it gets better and pay 800 for that privilege? Really!When saying if there was no improvement I would be returning it and taking my business elsewhere, the woman of the duo just rolled her eyes and shrugged.Thanks for the quality service.Horrible experience, will never go back and as soon as I have the refund I shall be going to a reputable company.I'd advise anyone to do the same, go somewhere else.
August 2023 by Claire Gardner
Love our new bed! customer service was very helpful when I had to call them they talked us through how to fix our issue. Delivery was great arrived within the time window. Very pleased from start to finish
August 2023 by Karen Edwards
Great experience. Very friendly, welcoming, knowledgeable staff. Made it very easy to purchase what we needed.
July 2023 by Paul Jones
Brought a mattress and it?s faulty. Should have a 10 year warranty with it. I have emailed Bensons for Beds direct with no response. I?m currently going through resolver and having issues and get this resolved. Do not buy a mattress cause the guarantee isn?t worth anything.
July 2023 by Weththimuni Damith Tharanga Silva
There was a delay of more than one week for my order to be delivered even though I have paid full amount of cost on the day of order about 2 months ago. We had to sleep on air mattresses in our new house which was not expected at all as we planned everything earlier. It seems like there are communication gap among the departments of Benson for beds.However, the delivery team was good on the day of delayed delivery and beds and mattresses were in good condition . People usually go for bensons for beds expecting quality products even though those are expensive compared to other brands.
June 2023 by John Ribbens
Very pleased with service and range of beds would thoroughly recommend this company
May 2023 by Emily Hare
Lovely clean store, Julia was super helpful and it was a dream compared to Dreams... where we'd just been which had dirty pillows! Highly recommend Bensons For Beds!
April 2023 by Prema Ariaratnam
Excellent customer service from start to completion of the sale. David was polite, friendly, very knowledgeable and gave us plenty of time to decide what we preferred, without any pressure on his part. He is a great asset to the organisation, honest and sincere with his recommendations and definitely an exemplar employee. We are looking forward to receiving our mattress in the near future. It has been one of the best buying experiences we?ve ever had.Date of experience: 07 April 2023
