February 2024 by Aaron S
Will at the TELFORD B&Q store provided us with an uncompatible wardrobe 'solution'. We wanted sliding doors. Our design was built on their wardrobe designing system, and we underwent an extensive conversation about our requirements. Yet, the sliding doors they sold us are not compatible with the carcass they sold us.We were told we would need to build our own bespoke made to measure frame for these doors to work. This was not mentioned. Plus, if we were to go this route, the caucus would not even be required. We could have cheaply added a railing/hanging system. WILL knew we were in a rented property and moving soon. So made to a bespoke frame was bot what we was after, but doors simply to fit the wardrobes being sold. He TOTALLY MISS SOLD THIS PRODUCT TO US!The women (manager) in today, Monday, 12 Feb, was condescending and rude. She tried stating WILL took us to see wardrobe units the other end of the store. This is INCORECT. We never saw anything, nornwere we give an option to view any wardrobes. In fact, we were told they DID NOT HAVE A DISPLAY. She said we were not MISS SOLD we were because the sliding doors do not fit to the carcass purchased like we were told. She stated we provided the wrong measurements incorrect again. They have the exact correct measurements we provided. Also, this is irrelevant to the doors not being compatible. We were threatened that we could not even return the sliding door as it had been 2 weeks, to which she was reminded of our consumer rights. Immedietly, she back tracked to saying they could be as were not opened.We categorically know the difference between a carcass option and a ceiling to floor more minimalist approach to wardrobes. We looked at Homebase's options, and they only had the fitted, not carcass option. We made this very clear to WILL that we wanted a wardrobe that was movable to our new home. We did not want the option like Homebase offered. We came back to B&Q for a second trip after viewing the alternative options and knew what we wanted and made it very clear.It seems like they are more interested in their sales numbers than provided an actual solution for customers.So we have had to buy hinged doors. These have come to £26 less than sliding doors, a joke in itself. We have massive sliding doors in our home, waiting to be collected and have a wardrobe that is exactly like we had before. What a complete waste of time and money!
January 2024 by Andy Fall
Always well stocked , helpful staff if you need them .
November 2023 by Belinda Petford
Staff really good, but store lay out can be confusing.
September 2023 by Gary ?garyrmn? RMN
Nothing I needed was in stock, had to go to the range up the road. Not impressed, will not use store again.
September 2023 by Kevin Ashfield
Sometimes the staff can be so miserable, I know retail work can be stressful and hard at times, but try to make your customers feel welcome
September 2023 by Ian Middleton
Came here looking for a gate. I had a broken wrist, and the staff could not have been more helpful. Brought the gate out for me and put it in my vehicle.
September 2023 by andrew white
Bought a screwdeiver. Would do so again. Ample trolly parking.
August 2023 by Tony Baugh
Layout is confusing if you need parts use Screwfix same company order on line pick up within the hour. B & Q don't seem to carry essential small parts
August 2023 by Oksana E.
Poor service and poor choice of product. Couple of times wanted to buy, checked the website for product availability, was available but when went to the store never available.
July 2023 by Oxana ??????
Poor service and poor choice of product. Couple of times wanted to buy, checked the website for product availability, was available but when went to the store never available.
June 2023 by Maureen Butler
Have just purchased a new hose called ' magic' but it's a bit too long so plan to cut a bit off and make a smaller hose. I've just spoken to Shane at the distributors -Sunnyside Home &Garden Centre Whitebeam Way Verwood Dorset about some more fittings,wow you don't get that sort of service very often what a pleasure it was to speak to him I wish I lived a bit closer I would certainly pay them a visit thanks again Shane.Mo
May 2023 by Tamsyn Taft
Great prices and ended up buying b&q fence paint instead of branded. Gud value. Till.operator helpful and friendly when online voucher was messing around .
May 2023 by Alan Watkins
Has everything you could need for DIY in the home and for the garden. Well laid out store everything easy to fine. Staff are friendly and helpful
April 2023 by Scott G. Skerritt
I placed an order with Telford B&Q and the process to collect was simple and quick. The shop itself is laid out really simply, which makes it easy for customers to find what they are looking for and there is plenty of parking outside. It was a simple process to use click and collect and this made my visit even better.
April 2023 by Alan Thomas
Very handy that the shop opens really early. Got all my decorating materials before 7:30. Ideal.