March 2024 by Andrei Pintilie
My experience at the Asda Donington Pharmacy was nothing short of frustrating and disappointing. Following my doctor's instruction, a prescription was sent to this pharmacy with the expectation that the medication would be ready for collection within 72 hours. Despite this clear timeline, my husband and I encountered a series of unnecessary delays and poor customer service that extended our wait to over a week.For three consecutive days after the prescribed waiting period, my husband visited the pharmacy, only to be met with a barrage of excuses for why the medication was not yet available. When I took it upon myself to visit after 7 days, the lack of professionalism escalated. I was met with avoidance and evasion from the staff, who seemed reluctant to engage or provide any meaningful update on the status of my order.After a 10-minute wait without assistance, I inquired about my prescription, only to be asked for my telephone number by a pharmacist who then rudely informed me that they had lost my prescription sheet. When I requested a printout to take to another pharmacy, I was confronted by another employee, whose attempt at intimidation was both uncalled for and unprofessional.The claim that my prescription was irretrievably lost was particularly baffling, given that my GP confirmed it was sent online and could easily be reprinted. This apparent unfamiliarity with basic technology by the pharmacy staff is alarming and suggests a significant gap in their operational competency.It took the intervention of my GP for the pharmacy to finally produce what was sarcastically referred to as a "spanal sheet," highlighting a profound need for basic training in computer use and customer service for the Asda Donington Pharmacy staff.Overall, this experience has not only been a testament to inefficiency but also to a disheartening lack of empathy and professionalism. I hope that sharing this review prompts the necessary changes to ensure that no other customer has to endure such an ordeal.
February 2024 by Stefanie Ball
I called this evening to make a prescription enquiry (calling over and over, naturally). The phone was answered eventually at 16.56pm by a member of staff with less enthusiasm than a dry Sunday dinner who told me they are closed until 5pm then ended the call before I could finish speaking. I have since tried calling with zero response. if I may offer some helpful tips? Please employ people with customer service skills. Adjust your opening times online. When closed have the phone line diverted to a message to let people know this. People cannot be expected to know when your break is so let?s save this miserable staff member from having to pick up a phone during that break again.
November 2023 by Katie Thomas
Absolutely appalling, two visits they have tried to give the wrong prescription and a third they closed before the time advertised. As for the staff they are the rudest people I have ever met
November 2023 by Sharon Emmett
Not answeing at all just keep cutting call off...
June 2023 by CHEUK MAN MAK
Messed up prescription, staff cannot read prescription and ordered less medications. Overcharged and got a refund of £180
December 2022 by Chris
Staff was helpful but they didn't have what I needed in stock
December 2022 by Chris Clarke
Staff was helpful but they didn't have what I needed in stock
April 2022 by John Smith
Stood here for 12 minutes, colleague was dealing with a prescription but not once did they apologise for the long wait, didn't say I'll be with you in a moment. I was stood and the checkout as they chatted to a person who was stood off to the side, they then walked past me twice to consult a pharmacist and not once acknowledged my presence. Only until it was my turn and with a line of people behind me did they ask what I wanted, no sorry or anything. I understand people need to be dealt with, but on arrival no one was in the line, 1 person stood off to the side and it appear casual advice, it was only later I noticed it was more than that. Even a simple, I'll be with you in a moment would have been welcomed.
January 2022 by Sarah Callant
Very good service and very helpful
September 2020 by jeannie spencer
These guys never cease to amaze me, always helpful always willing to do that little bit extra to ensure you get what you need
July 2020 by Chris Kirkpatrick
First class service from Donnington in-store pharmacy. Ordered my prescription about five days ago and this morning it was delivered to my door without my asking for it to be delivered. Thank you so very much.
September 2018 by Lesley Edwards
Go there late on sunday for last minute bargains
November 2017 by Debra Thorpe
Excellent service and friendly atmosphere. Would recommend this service to people who need to collect prescriptions.
October 2013 by Lesley Edwards
Plenty of parking good for clothes and things for home!
May 2012 by Ivars Adati??
La.. La.. Laa.. Gaidam..:D