January 2025 by R Maddox
Everything you could need and helpful staff
December 2024 by lizzy drippin
I visited around 12:30pm.
I had an issue with a van driver in the car park. An Asda colleague came he acted calmly and reassuring. Unfortunately the van driver was rude to both the Asda Colleague and myself. All was sorted , I would like to thank the kind Asda Colleague for his presence, kindness and reassuring manner. Thank you
December 2024 by Mandie Owen
Friendly staff lovely store
November 2024 by Alex CaraYman
I leave this star for the racist girl at the driving pickup who didn't want to give me my order because "other people are priority not me" I give 1 star because I can't give 0
November 2024 by Alison Reid
Very good pharmacy. Easy to have flu jab (which didn't hurt!) with no appointment and very knowledgeable staff at the counter.
November 2024 by Ramman Gautam
A mere shadow of the former glory days (2008 - 2012).
Staff looked harassed and overworked, most of them roped into picking for home shopping orders.
Stock levels hit and miss and barely any staff around to help. In the past, if a customer asked for a particular item, they would be taken to it. They would then be asked if there was anything else they required. This is certainly not the case any more. Customers are almost seen as an inconvenience these days.
The customer service desk has been lumped in with the kiosk. Customer service has already hit rock bottom, this unnecessary rearrangement has been as much help as a chocolate teapot.
If you are shopping and need the bathroom, you must negotiate the security barriers to get there. Most inconvenient, considering that the majority of customers are law abiding and honest.
There are so few manned checkouts open these days, it seems.
It seems Asda is facing financial ruin.
November 2024 by andrew price
Very long queues at check out half the tills shut seem more interested in self checkout petrol seems dearer here then a lot of other places used to fill up here all the time but now go other places and as I am not coming here do my shopping elsewhere as well went last week only self service tills open took trying 2 different ones to find one that would accept cash even though both said cash or card now I remember why I stopped shopping here massive queues at staffed and self pay went in staffed checkout didn't move for about 15 minutes then decided to shut checkout won't be coming back
November 2024 by gemma butterworth
Visited the store today to buy pudsey clothes for my children for children in need was lucky and found all the items I needed in their size although one set was missing the bottoms of the set I didn?t mind and was willing to pay the full price. The assistant at the till was trying to be helpful and called her supervisor to ask if they could take money off as the set was not complete. The supervisor was extremely rude and insisted she couldn't sell the set as it was not complete even though I repeatedly said I didn?t care that it wasn?t complete and would pay full price for the item. I can?t understand why you would refuse the sale when I said I would pay the full price. I then had to travel to 2 other Asda stores to find something for my son to wear that was then to big but was all you had left. The Wrekin retail store assistant couldn?t understand why the item wouldn?t be sold either when I explained what had happened at your store.
November 2024 by Paul Edmunds
Came to store today needed to get euros
Young lady was very good excellent customer service didn?t get name but was about 1230pm
October 2024 by Paul Spiers
Wife asked a member of staff for a price on some reduced clothes, in store this morning. She was advised by the self scan to go to customer service. Staff at customer service was on her own, and asked her to go and find a member of George clothing so too busy to help! ??We won't bother going back again.
October 2024 by Simon Lees
Great place to shop but can get very busy.
October 2024 by Laura Talbot
Placed an order online for click and collect and my partner went to collect it tonight and said you had no staff available and your systems were down, now we haven't got no food in the house taking this to trading standards
September 2024 by Viki Saunders
The petrol station NEVER has paper in the card machines, so you can't get a receipt for your accounts. Even though it's my local petrol station, I've had to stop using it for this reason. Sort it out, Asda!
September 2024 by Mark Hadley
Normally, I don't like to complain. But today at the Asda store in Donnington, close to Telford, the checkout lady treated me quite rudely. I was in a good mood after finishing work until I got to the checkout. I've always shopped at Asda, and never experienced this level of rudeness at the checkout before. I will be shopping elsewhere going forward. Some staff could benefit from re-training. You've just lost a loyal customer.
September 2024 by Russell Williams
It's a good shop the staff could be nicer and a bit more friendly. When using the scan and go when you get the shopper check the staff seem to look at you like you didn't scan everything
