March 2024 by Bob Farmer
Very helpful reception staff. Telephone consultation with Kathy who was very helpful and informative. Had follow-up calls and test results as promised. Couldn't fault the service given.
January 2024 by Laura Varey
Waste of time the old receptionist with blonde hair i went there for my baby?s immunisations I was 5 mins late which one nurse told me it was fine but then I was waiting 15mins to then she told me he couldn?t have them and I?d have to come back she was so rude and wouldn?t let me speak horrible horrible doctor surgery they need better staff
November 2023 by angela dawson
Great efficient service from the practice this morning, much appreciated
August 2023 by Philip Taylor
Always helpful and pleasant
August 2023 by Stephen Lunt
Don't to bad. They don't get back to you or call back. Not good.
July 2023 by Karen Warner
Disappointed today to be told my mother in law will probably have to wait until Monday for someone to action the results of an X Ray, a) No triage b) Doctors at capacity. Firstly, in a purpose built building that is open until 6pm, why is there no triage service, why are all services not available during opening times?? That's poor! Secondly, if full to capacity, why is there never anyone in the waiting room? Not impressed at all Ihave to say
June 2023 by chloe finney
Most the doctors seem like they have no experience! My child was taken to hospital a couple of hours after seeing the surgery doctor, neglect from this surgery for 10 days! Pushing him of saying viral infection even though he was deteriorating day by day! To be admitted to hospital to have a perforated ear drum and dehydration and croop! I will be leaving today and making a formal complaint!!
May 2023 by G.M_ Unplugged
Awful telephone service, tried calling throughout the day for two days and no one answers the phone!!
May 2023 by Patricia Vickery
Fantastic service from Wem & Press medical practice this morning. I used their online consultation at 8am, had a call back an hour later and had my daughter's prescription by 10.30am! I thought this was a top rate service - thank you.
April 2023 by John Clague
Without exception, I have to go into the practice in Wem 2 or 3 time more than necessary to get anything done. They have provided incorrect forms. Booked incorrect appoints. Failed to take actions they said they would do for me. Lost documents with personal information on them. I can accept that mistakes get made but if it?s every time that?s just negligence.
March 2023 by Jordan T
Absolutely awful service, no compassion or care, my daughter who suffers with seizures has been neglected by this doctors on several occasions, we have even called everyday for 2 weeks at one point to be told we can?t fit you in, you need to go to Shrewsbury, we was told they have a policy that only children under 2 can be seen when they are full, my daughter is 3, we questioned this and looked online for said policy and doesn?t exist, went into the surgery for them to say sorry you shouldn?t have been told that we will train staff not to give this information in the future, then recently to be told the same thing, absolute shambles, I have physically gone into the doctors when they have said they are busy and have seen no patients waiting and doctors walking around drinking tea and gossiping, they already close for an hour a day for a break, people can?t keep being sent to the walk in centres and not being seen by local doctors, this is massively contributing towards the struggles of A&E
January 2023 by kevin mason
Saw briony nurse practitioner , same day appointment absolutely fantastic service
January 2023 by Caron Smith
I just wanted to say that I have joined in with the moaning and running down the current NHS situation but I cannot fault Wem & Prees Medical Practice. I filled in the online form at 8.30 yesterday. Dr Blundsen phoned me back mid morning and arranged to see me at the practice at 5 yesterday. That's great service above and beyond what I expected.Thank you
December 2022 by Charlotte Edmondson
My husband and son recently required acute help which was efficient and appropriately managed. Very helpful staff on reception
December 2022 by Carly
Brilliant surgery that goes the extra mile for their patients -very happy and thank you to all the wonderful staff! All the doctors and nurses at this practice ( including reception) care and seem to do their best for their patients in challenging times. Myself and my children love Karen she is so approachable and really listens.
