February 2024 by Alice Molloy
I am a very fussy customer and as I wear glasses 24/7 I am very particular about what I choose. Olivia went above and beyond, and exceeded expectations in every way, she is a perfectionist and won't stop until the customer is happy. Olivia is an asset to this store, and has made a first time customer of vision express a very positive experience! Thank you
February 2024 by Helen Southall
I went into the store today on the off chance I could get some help with an eye test and exploring spectacle and sunglasses open. The gentleman I initially spoke to was super helpful with sharing his knowledge of the products available and was able to fit me in for a test that afternoon. Following this, all staff who assisted me were really pleasant and I just got the feeling that I was in a genuinely kind and helpful environment. Nothing was too much trouble and they were all really patient and attentive, even though it was towards the end of the day, near closing time. The kind lady who gave me advice on glasses went above and beyond to assist with my decision, referring to available colleagues for extra support, and held a pair of sunglasses back for me to give me more time to decide. What a lovely team they all are!
December 2023 by Adam
Since they moved from the Pride Hill Centre, I?ve noticed a significant deterioration in the service quality. Frustrating customer service, inconsistent information from staff, massive delays to glasses being ordered. Multiple bad experiences.
November 2023 by Amanda Eastwood
Fast, efficient service!
October 2023 by Ruth Finch
Extremely helpful staff (Richard) on Sunday when I came in to enquire about anti glare lenses. They were replaced within 1 hour! Thank you.
July 2023 by Kate
Had my eyes tested at the Shrewsbury store. When I had been for eye tests there previously the staff had been much more professional and helpful. The person I initially spoke with when I arrived this time was welcoming and helpful, but the place was like a social club filled with mates of the staff (and their dog!) just standing around the store chatting. The optician I saw for my eye test looked very untidy and didn't put me at ease at all - in fact I found her to be quite rude and off-hand. The result of my eye test was that I did need glasses. I've never had glasses before so selecting frames was new to me. The assistant was helpful enough but kept badgering me every few minutes asking if I had made a decision on frames. I didn't feel I was given the time needed to choose frames - in fact after the assistant told me the frames I had chosen weren't really right for my face shape, I asked for their guidance but was told to just take those frames anyway. Basically it felt like they just wanted to rush customers out of the store! I don't think I'd been there particularly long - in 30 minutes I had my eye test, was given a load of blurb about the different promotions and payment methods, and completed a purchase of glasses and frames and was being shoved out the door. Wouldn't recommend and won't use for future eye tests.
July 2023 by Laura
After a negative experience previously in 2020 I was nervous to have my eye test again, but was very impressed with the staff today. They were all friendly, professional and helpful. I explained to a member of staff about my negative experience from last time and she was shocked, instantly reassured me and validated me. Unfortunately I didn't pick any new frames as I still felt self conscious to try on frames, and they didn't have many options in my price range.I also noticed whilst I was waiting that there's a large step by step guide on the wall to explain what will happen during your eye test, which I hugely appreciated as I get anxious I'm social situations and things like this help a lot.Negative experience in 2020 - When I was picking out my new frames I had found some in the mens section which I really liked. I prefer large frames that are quite square, and I don't really like thin metal frames. However, the lady who was helping me kept telling me I was looking at the mens glasses. I told her I was aware, and showed her the ones I liked. She kept trying to redirect me to the women's. I explained that I had already looked at them, but I really liked this certain pair from the mens. She told me that they do not have a style similar in the women's, then made me sit down while SHE chose some frames for me. She asked what colours I liked, I said black. She came back with thin, metal frames that were a light pink colour, they were also quite small and rounded. I didn't want to say that I didn't like them because she made me feel uncomfortable and silly for looking at glasses that were in the mens section. I agreed to have them just to get out of the shop.
June 2023 by Laura Lewis
Staff here are always super helpful but exceptionally so today. My glasses broke at the weekend and I had no contact lenses either. Despite not getting into town until nearly 4pm, I managed to walk away with an entirely new pair by 5.15pm. Great value too.
June 2023 by Deborah Brown
I was seen today by the team at Vision Express after calling them yesterday worried about a problem I was having. Yet again I received excellent care ,they did all the tests they could and I left feeling relieved and reassured that all was well. This is not the first time they have seen me quickly and on one occasion arranged for me to go to the Urgent eye clinic for which I am very grateful.
June 2023 by J D
Been with Vision Express for years. Lovely staff, very helpful and patient. Shona is wonderful. Explaining things along the way, and putting you at ease. Throughly recommend.
April 2023 by Nichola Mole
Lovely staff, always very kind and helpful!Went in Sunday 23rd April, Rebecca was great, knew exactly what she was doing, so kind and very understanding! Thank you! Lovely service as always!
January 2023 by Rhod Sumayo
My husband and I had great experience with the opticians and the service was great. My husband had recent cataract surgery due to their referral and now his vision has much improved. The staff helped us pick out lovely frames and they are perfect and yet affordable. Also, the staff were very nice and courteous. We will definitely stay at this company and highly recommend it to families and friends to visit.
January 2023 by Jan Chilton
Took a cancelled appointment, at last minute. Outstanding service. Accepted additional option of a further examination looking for early signs of disease for a small fee. Very impressed. Would recommend.
January 2023 by Linda Handley
I visited Shrewsbury branch last year, my problem was my vision was impaired by my heavily dropping eyelids, was awful l was using tape to hold them up which unfortunately l was allergic to but had no choice but to continue however carefully, they were excellent they wrote all the appropriate letters, and within 7 months l had been seen at the hospital and had my operation in Telford, wow wow wow!! The difference was amazing l can see well, read a book again watch tv and no tape!! I cannot speak highly enough of the staff involved thank you so so much
January 2023 by Jerry KUREK
Sophie was very helpful, and her colleague told me the best options to me, and fixed my broken glasses free of charge. Brilliant
