January 2024 by Z 123
Bought used watch from this store, worked poorly from start and then stopped working all together, despite contacting numerous times store did not respond. Save yourself and buy from reputable store
December 2023 by Nigel Marsden
Wanted to say thank you to the young gentleman I saw in Bakers today. Disappointingly, the ring which I brought in on behalf of my friend proved to be synthetic and worth very little, but the kindness and courtesy I was shown helped me feel less uncomfortable than might have been the case. The original owner was under the impression that it was a genuine piece and left it to her friend thinking it was a generous bequest in appreciation of all the kindness she received.Ive advised her of the outcome of my visit but am very grateful to the young gentleman concerned. Thank you. Nigel Marsden.
September 2023 by Antony Davies
They have an excellent selection of watches and gents accessories. The staff are always very attentive and obviously very knowledgeable when it comes to the products that they sell.
September 2023 by Al 123
Bought dreyfuss watch from this store, worked poorly from start and then stopped working all together, despite contacting numerous times store did not respond. Save yourself and buy from reputable store
July 2023 by Julie Penman
Big shout out to Will after purchasing a watch ?? yesterday. There was no pushy sales, simply shown the watch my husband was interested in, great? product knowledge shared and time given to think ? about the purchase. Fantastic customer service.Thanks again Will. ?
April 2023 by Philip Watts
Wanted to treat myself to a new classy watch and was absolutely delighted with the service that I received from all the staff but in particular from Sara and Fred. There is a huge range of watches to choose from and I am delighted with the Oris Diver?s 65 that I bought.
April 2023 by Jodi King
The best customer service ever, the ladies goes above and beyond to help find your perfect gift. Even if it?s not in store their online selection is spectacular. Ordered in store within a few days. Thanks you Sara and your team.
February 2023 by Tess Basham
T H Baker helped me pick the perfect wedding bands for both myself and my husband for our big day. The staff were very knowledgeable and helpful. They were very welcoming and experienced. I have recommended to family members and friends. Fantastic service. Would highly recommend to everyone.
February 2023 by Gail Cloake
Have used T H Baker Shrewsbury many times over the years. The staff are extremely friendly, knowledgeable and the service has been fantastic both in the shop and also the online services. I would definitely recommend.
December 2022 by Edward Szyma?ski
Very friendly, helpful and professional service. From the moment you enter the store, you are noticed and treated with full respect, a smile and professional advice. If you are looking for a gift or something for yourself, I recommend it with all my heart! 5 STARS! ?
December 2022 by Jenny Brammall
We bought our wedding rings from TH Baker and had excellent customer service while we were there. We both found second hand / vintage gold bands we were really happy with. We also had one resized which was done really quickly. Thank you!
December 2022 by Simon Woolley
Will, Donna and the team in Shrewsbury are simply as good as it gets, professional,knowledgable and patient at all time?s ,my family will go nowhere else to purchase a new timepiece or have a repair ,same for jewellery always a pleasant experience ? thank you
October 2022 by M SHIR
Had a wonderful experience with watch sales man Fred.Thanks
October 2022 by Tracey Roberts
We visited the Shrewsbury store today to purchase an item we had viewed online.The assistant Ritz provided excellent customer service. She was friendly efficient and very knowledgeable. She is an asset to the store and Would definitely return again. again.
October 2022 by Alice Bryan
Awful experience.My Fiancé and I went to the TH Baker store in Shrewsbury looking for an engagement ring for myself. I also ordered another ring from them online, as a surprise for my partner. At first we were impressed, we chose out a lovely ring and left content.After the engagement we returned to the store, on August 20th, and asked to get both rings resized. We were told that the resizing process would take 7-10 days approximately.The next 4 weeks we heard nothing. There was absolutely no communication and the rings were clearly very late. During this period, I personally had to call twice, to which they said they aren't ready, and had no other explanation as to why.Finally, on September 10th, I got a call to say they were ready. Upon leaving, my partner and I realised we had no ID on us, so called on the way there to clarify if we needed to bring anything, to which they said no.My partner and I arrived at the shop, after a 45 minute drive from our home, after speaking to them twice to confirm they were in store. They were not there.To our disappointment we found that the rings were not ready and only the paperwork had arrived. We were very frustrated, especially after the 4 week wait and the need to drive 45 minutes, pay for parking and interrupt our day for absolutely nothing.However mistakes happen. We were told that the rings would be sent out on next day delivery, September 12th. While a compromise, we agreed.Unfortunately they did not hold up to what they had said and none of the two rings had arrived. I called them up September 16th to ask where they were, to be told they haven't even left the shop yet. That is unacceptable. I explained what we were promised next day delivery on the 12th, to be responded to "well they never told me." From a customer service stand-point, a major failure.I was told on the phone that they would be sent out on the 16th next day. The rings did finally arrive on September 17th.Excited, my Fiancé and I opened the package to find a massive mix-up and lack of care... the ring sizes were switched. Meaning my ring was his size, and his ring was my size. They are unwearable. Not to mention the one ring looks much more matt finish than when bought. How does this happen? Were there no quality control checks at all?Outraged, we called the store to question this mistake. In all fairness they did try to correct the situation. In the end they are sending out an envelope to our address, for us to send the rings back to them, for them to actually resize them as they should have done in the first place. While there were light apologies, no compensation was offered for the hassle we have endured.This experience has been awful. The lack of care, communication and courtesy has really damaged our view of the company to which we would never recommend going there.We are currently awaiting for their second attempt for the resizing to go ahead. I will edit this review based on how they respond to the situation, and hopefully within a shorter time-frame than the first attempt.Alice.