August 2023 by sharon Sharon
I went here to renew my driving licence with a photo . I needed it urgently as needed proof for id . So thought it might be quicker , getting it done at the post office. It was so quick and easy. The lady was fab , the photo was good and i actually got it back within the week! Really pleased . I also got my son' s first passport checked here with the gentleman , earlier this year. Again , great service and got his passport just two and a half weeks later. We live between shrewsbury and oswestry. Much prefer to come here than go to the hassle of going into town .
July 2023 by Jeanette Woodman
Have been doing all our passports at abbey foregate post office. It is done with full efficiency and friendly. Caroline is so helpful and gets it done really quick. I recommend ? 10 out 10 keep up the good work
July 2023 by Huw Butterill
Friendly and helpful staff! Always a pleasure using this post office. :)
May 2023 by Alexander Alley
I used to be a local customer of this post office for many years, however after moving into the center of Shrewsbury I now only use it in passing, while I appreciate the challenges of being a small local business it has been disappointing how on more than one occasion the owners like to alienate "customers" that walk through the door with pre-purchased postage items. I have been in Retail for more than 30 years; my rule has always been that regardless of whether a customer is buying from you today or not the moment they enter your premises they should be treated with respect and as a potential customer.Both the owner and their staff seem to have gotten into the mindset that just because a "Post Office" customer has purchased their postage online and wants to drop off their packages at their location, that they are the "enemy" of their small local business, this is obviously the wrong attitude to have and foster amongst your team. Due to this poor attitude, I am now motivated to write this review and to also never visit this local branch again.This is what poor attitude and service does for your business, what was even more telling was that after I left the local post office a fellow "customer" that had overheard my service stopped me and told me that they also had experienced the same negative service when trying to drop off pre-purchased mail. So, I'm sure this alienation of potential customers is widespread and has been going on for a while.So, a message to the owners, remember customers become customers as soon as they enter your premises, not just when they purchase from you, you represent the post office because you have that sign above your door, don't take out your small business challenges on the potential customers that could increase your revenue.Just in case you don't read this, I will print it off and drop it off to your location.Regards,(From one retailer to another)
March 2023 by Tom Davies
Obstructive individuals who seem to rather enjoy making lifestyle difficult for customers - 'computer says no mentality' .I visited today to post a international parcel and was told by the staff 'I'm unable to accept it as the date on the document states the 8th of February dispatch ?a few days ago'. The document I printed from Parcel2go automatically included that date as that's when I purchased the postage. I was informed that the day you print the postage label is the day you have to drop it off (it was printed in the evening on the 8th so impossible to drop off anyway).He then suggested to drive out of town to try my luck with Parcel Force direct - I didn't and took it to Radbrook Post Office who accepted it without issue.I paid slightly extra to use Parcel Force and my local Post Office but with hindsight should have stuck with UPS or FedEx - one barcode scan and that would have been the end of it with them.With 6000 Post Offices apparently facing the chop with more to follow, staff and obstructive service like this will hopefully be confined to history.
March 2023 by Julie Wiliams
First rate service to renew passport and do a name change on it at the same time . Caroline sorted everything out for me!
February 2023 by Michelle Aaliyah Fielding
Awesome service. I used this service (January 2023) and in 2 weeks of applying for a passport renewal my new blue passport came. Wow!! Fantastic service and well worth the money. It took just 15 mins to give details and bingo! All done!
February 2023 by Simon Farr
Excellent service and friendly helpful staffThey renewed my Driving Licence in under 5 minutes (10 year photo expiry)This was after spending at least 2 hours on the rubbish .gov website - which failed !!Nice post master was able to tell me why (unlike .gov website)Lots of local parking too.
February 2023 by Zak Hammond
Rude chap behind the counter, kept asking me to join the queue when I was looking after my child and said you?ll lose your spot if someone comes in, I?m sure you can see I?m looking after my child buddy and if someone came in they would know I?m waiting, or simply talk like humans and explain I was just looking after my child and the pram wouldn?t go around your display!! Wouldn?t be bothered as much had he not keep repeating himself, there was only one other person in there, chill out! Your attitude stinks
February 2023 by Richard Price
Advertised as quick and painless, no word of a lie, took the letter down, Caroline took the photo, i had to pay .. thats all i did (and catch up with gossip) drivers licence turned up less than a week later. Tidy
November 2022 by Hooj Choons
Friendly staff with time to treat you like a person! I also now know how they take pictures for the driving licence!! :)
October 2022 by Dave Burrows
Fantastically helpful staff and lovely additional quaint gift shop. This is the very essence of a traditional post office and a small business. Polite, efficient, top drawer
October 2022 by Yijianhanmei Zhou
Friendly and helpful staff, thanks you both. This is my first time to send my parcel in the UK. I know I will need help, so I chose Abbey Foregate Post Office according to higher review stars. It?s worth of my 20minutes cycling! Thanks.
October 2022 by Will Griffiths
Similar to other reviews "makes you feel small" fits the best discription. Never had an issue taking a folding bike into anywhere, from small supermarkets to other small royal mail branches. In this branch I was shouted at from walking in rather than explaining. Rude staff and poor customer service.Won't be using this branch again. As you can see by the passive aggressive reply to all feedback... Nothing will be changing anytime soon
October 2022 by mary pamela davies-bidgood
I have never met a more helpful and kind person than Caroline who saved me a considerable amount of money with sound advice , DO NOT USE YOUR CREDIT CARD TO BUY EXCHANGE MONEY ? A lovable bubbly happy person and made one feel warm and satisfied that the personal service given to each and everyone is fantastic . Well done to you and all your staff your deserve to make as success with your post office regards MRDB
