September 2025 by Andy gough
Five months after lense replacement I find that I can only see ok if outdoors in good light. Indoor, everything at every distance is fuzzy. My overall sight with the glasses I used to whare was a lot better than what I have been left with. Total waste of money and made my working life very difficult.
There are hundreds of people like me and that are in a much worse place after lense replacement but you never get to read those reviews
September 2025 by Anonymous User
I visited the clinic on Tuesday 9th September.
Both the clinic manager Jack and Millie were on hand to deal with my queries.
I have now booked in for my consultation. I?m so excited to return and proceed with life changing surgery!.
Thank you to both Millie and Jack for their superb customer service.
June 2025 by David beddoe
Very friendly place treatment first class would recommend it my eye never been so good
November 2024 by Heidi Marsh-Geyton (H-M-G)
I had lens replacement surgery. Fantastic service from beginning to end. Staff are professional and you know you are receiving incredibly professional care. I would definitely recommend.
August 2024 by Victoria Jones
Went here for a consultation, the team were all wonderful. They explained every step of the process to me in detail, answered every question I had, and just made the whole experience easy and comfortable.
June 2024 by Edward Tomkins
Excellent service, friendly, welcoming and cooperative staff.
June 2024 by Rosebin Thomas Abraham
I had an eye test done at Optical Express, Shrewsbury today. I couldn't be more pleased with the experience. From the moment I walked in, the staff were welcoming and professional.
The optometrist Mr. Mubashir took the time to explain each step of the eye test, ensuring I was comfortable and understood what was happening. They were thorough in their examination and answered all my questions with patience and expertise.
The eye test itself was comprehensive, and I appreciated the detailed feedback I received about my vision. The optometrist provided clear recommendations for my vision care.
Overall, the service was outstanding,I highly recommend Optical Express Shrewsbury for anyone needing an eye test or other optical services.
January 2024 by Ruth Finney
Friendly + reassuring staff, efficient service. Would recommend.
January 2024 by Ben Armstrong
Poor communication from the team at Shrewsbury. After several emails, phone calls and text messages from them they then move my appointment to a time that isn't suitable with zero notice.
September 2023 by Vicky Jenks
Very friendly staff. Extremely helpful and knowledgable
September 2022 by Nick West
Had the iDesign Lasik eye Surgery last month to correct my short-sightedness and I?m feeling very good about it. Exceptionally good service at Shrewsbury and Birmingham. Glasses and Contacts thrown and enjoying better than 20/20 vision. Would 100% recommend
January 2022 by Daniel Hall
Very pleasant and professional staff.
January 2022 by Mark Bebbington
Emma and Isabella are professional friendly and the best opticians I have ever used would recommend for anybody
January 2022 by Katie Watkin
Thank you so much to Lorna & the team in Shrewsbury!! So helpful throughout the whole process!
July 2021 by Susie Chatburn
I had Lasik surgery at the Bridgewater Clinic in Manchester, referred through Optical Express Shrewsbury. Both places were very efficient and helpful and the staff were very friendly and professional. All options were explained fully and all possible side effects were covered but I did feel a little bit of a "hard sell" to have lens replacement even though I explained that my budget didn't stretch that far and I didn't want to take a finance agreement.Overall a good service and follow up checks made sure my eyes were functioning slightly better than expected so I am very pleased with the result.
