April 2023 by James Lawrie
Screwing us on the interest rates. 5% sounds good for an easy access ISA but if I can only put in £50 a month then what?s the point?
February 2023 by Paul Pearson
It is a real pleasure to enter this branch of NatWest , I found the staff cheerful, friendly and very helpful. Unfortunately, they couldn't resolve my issue, probably not the bank's issue to begin with but the app doesn't help and sent me round in circles. However, my experience inside the branch is extremely positive.
October 2022 by Dark Spark
Impossible to contact your own branch, when you have an urgent issue that's stressful you cant speak to a person, the automated responses do not include your issue, poor customer service due to how bad the automated service is
August 2022 by harrish Parmar
Easily the best NatWest branch. Superb customer service always with a smile and as per someone else saying going above and beyond
August 2022 by Jill Suttie
Excellent service, friendliness - above and beyond: thank you!
April 2022 by Tracey C
Thank you to the kind and thoughtful staff who were so efficient with helping our Ukrainian refugee family to open a bank account today. Brilliant service.
January 2022 by Steve Hill
One of the best banks around I can't fault them
September 2021 by Andrew
Cant say what this branch is like but from outside has some character.
August 2021 by andrew turner
What a fantastic experience today, brillant Customer service from Emma B, thank you for all your help. Above and beyond what I normally expect
August 2021 by graham morgan
The staff are helpful and courteous...but WHY do they remain closed on Saturdays post lockdown?TheThe
August 2021 by Ryan
Discriminate against people who work full time in the week. Now closed all weekend and closed at 16:30 in the week. All I need to do is a pay a cheque in but seems impossible as the app won't work when I try and use it to deposit the cheque. A complete failure. I will be looking to change banks.
October 2020 by kath griffin
Thank you Shrewsbury for helping with power of attourney this morning. Very much appreciated. Stay safe
October 2020 by Claire Thornbury
Can't fathom why you didn't allow my husband to cash a cheque into my account. He wasn't even trying to withdraw money! He had my card and passport too.
October 2020 by Vernon Abbott
Why is this bank not open on Saturday. It is always busy and it is most inconvenient with these very short times.
July 2019 by pykkervots
This bank is unreliable and untrustworthy. They tried to charge me £5 because of 'no activity' on an account that was closed down 20 months ago. However the girl was helpful enough as she and I closed it down yet again! Also the Shrewsbury branch is fast becoming less of a pleasure to visit with slow indifferent, and on one occasion ignorant, service. The message is clear, they want us all online and this is how Nat West PLC intend to slowly run it down. I confidently expect that Shrewsbury Mardol Head branch building will become a wine bar within 3 years. Just in time for my next visit. Beware..
