February 2024 by Darren Pritchard
Booked my car in for a new tyre at a convenient time for me took exactly an hour and was all done quick and easy staff where very good despite clearly under a lot of pressure to get a multiple jobs finished in a set time would use again
February 2024 by Rachel O'Neil
Didn't have tyres the first time we went in despite booking. Then rearranged and they didn't have them again... They said the appointment would be at 9 but then when I went in it was booked at 11 on their system. No apologies. Just not helpful or informative at all. Generally terrible experience. Wouldn't go back again.
December 2023 by Jan Cresswell
Very helpful guy, Ross, quoted me good price for fairly expensive tyres. Fitting went ahead as booked but, unfortunately, the price I was asked to pay was £150 dearer than quoted. Guy had 'forgotten' to deduct 15% discount and added £12 for disposal of tyres. Price was still over £40 dearer than quote when these deductions were made. They don't give written confirmation of quote. I coughed up to get out of the place. Alternative offered was to put my old tyres back on. Fortunately, as they're now part of Halfords, Customer Services were brilliant and gave me 20% discount off the price I'd been quoted, in bank next working day. Some consolation for the humiliation I experienced in front of two other customers, felt like I was being accused of scamming.
December 2023 by Chris George
Excellent service today at National Tyres...technicians were friendly and helpful and sorted my car within the hour.
December 2023 by Georgia Ellis
Had 1 sensor valve and 3 standard valves changed plus break pads/disc. Managed to get me in the same day I called and finished before they closed. Very good service and great/funny customer service.Would come back again for any service/mot.Thank you guys!
November 2023 by Alistair Dean
Good place. Kept time. Approachable.
October 2023 by Simon Vernon
Had my car mot'd with them today, couldn't be better, the tester was a knowledgeable guy who wasn't out to create more revenue for the business, just an honest test, highly recommended.
September 2023 by Diana Gall
Can't thank Lee and the boys enough. Outstanding customer service, definitely recommend them
August 2023 by Josh Upton
Booking online was a breeze and there were lots of good offers to choose from. Service was great although there was nobody manning the reception desk when I arrived but it was a busy day there. It just meant waiting a few minutes for someone to pop in and take my keys. Slight inconvenience in booking for 11:30 and then not getting the car back until around 16:00 but I did have four new tyres and an alignment so can't really fault that.
August 2023 by Marian Vane-Stobbs
Even though we had booked a slot they told us to return in an hour, still not started on it then. Toilets a disgrace.
July 2023 by Daniel Keenan
Great service, very friendly and helpful staff.
April 2023 by Jason Wainwright
Popped in with a blown bulb and despite being really busy they sorted out a replacement within minutes. Truly a first class service and the chap who served me a credit to his company. Just sorry I didn't catch his name.
April 2023 by M
Have used this branch over the last couple of years for MOT tests mainly. They have the vehicle in, tested and out again in good time and communication is good. I have also had track rods/suspension joints changed at this garage (didn't fancy cracking out the spanners ). They fitted it in last minute and at a reasonable price. Will use this branch for my older vehicles too hopefully?
March 2023 by Kat R
Not the first and not the last one when Gary and the team save my car :)Puncture fixed :) absolutely amazing! professional and highly recommended
March 2023 by Anna Rabbitts
I have used Halfords garage in Shrewsbury for a few years now and went online to book my MOT in plenty of time to get in on a Saturday to fit in around work. The website would not let me book in at Halfords, only National Tyres so I choose to just go with it. I arrived early as requested and the staff looked at the van and very casually said that they couldn't do the MOT as the van doesn't fit on the lift but they would just refund the money. I booked this 7 weeks ago and details of the vehicle were taken at the time so it was hugely annoying, inconvenient and disappointing. Staff did not seem bothered and there was not even a mutter of an apology. Sort out your website and bookings system National Tyres / Halfords!
