August 2023 by Anthony w
Bit of strange experience today in HSBC. My grandad went in to take some money out to pay for a vehicle. Because it was a large amount compared to normal they refused to pay it out concerned someone may be forcing him. I was waiting in the car due to lack of parking near by and it being near closing time. They actually asked for him to get me to come in to verify he wasn't a victim of someone forcing him. The lady waited with him until i come into the bank. Although rather uncomfortable for me and my grandad, this was purely to protect him and his money. I truly felt they went above and beyond to ensure that not only was his finances safe but he was to. If that isn't customer service I Don't know what is!!! ?
July 2023 by Oliver Murray
I have had multiple dealings over many months with Laura at this branch. Her communication has been the best of any bank I have experienced. If you want great customer service, this branch, Laura, and you're winning.
April 2023 by Tim Lowe
Everyone Deserves Respect - Unfortunately HSBC have complete disregard for their own customers - Works both ways you know!I?ve been continually let down by their service and services. It?s no wonder that when you look at the survey results that high street banks are falling miles short of the digital competition!HSBC - Can you see where the issues are? What are you doing about addressing these? Sadly for me, I?m just about done but I wonder if you can make positive from the negative before it?s really too late.
June 2022 by Dion
Staff are amazing and always manage to help me with my queries! Recommend this bank over any other.
April 2022 by Bomber Thompson
Went there yesterday 25/03/2022 and had a very pleasent experience, the staff were very pleasant even the lady greeting the customers was great and well aware of the current business practices.
November 2021 by JB
I love HSBC my bank, so modern and up to date with all the modern self help cash, deposits and accounts screen banking and printing facilities inside all of their banks across the UK.Shrewsbury branch is another great one, so well located and the staff were friendly and welcoming.Thanks to all at HSBC Shrewsbury for another great visit and self help banking service facilities.
November 2021 by Delta Barker
Very impressed with service young Gentleman helped me called Richard I thinkSet everything up for myself and went out of his way to helpExcellent service happy to bank with youDelta
August 2021 by James Jones
Great service from the team. FYI the branch is open 9-5 but counter opens 9:30 -4:30 just in case people weren?t aware. Keep up the great work
July 2021 by Me _Chipz
Great experience...very friendly and helpful staff...thank you so muchhh
September 2020 by snap style
Thanks to Mr.calum ,for help me to sort my back card ,what a professional way to help his customers ,and what a lovely person .HSBC recommend it to everyone .thanks again ?
September 2020 by THEstutterin ONE
Always greet me with respect amazing service
July 2019 by Antony Davies
Very friendly and knowledgeable staff, I popped in to get my mobile app set up and they went beyond expectations, going so far as to show me various features both on the app and on my online banking.
April 2019 by how else
Very kind staff. Quick and easy with problem solving
December 2018 by Antony David Davies
Very friendly and knowledgeable staff, I popped in to get my mobile app set up and they went beyond expectations, going so far as to show me various features both on the app and on my online banking.
November 2018 by Katerina Dickin
Friendly staff
