November 2023 by Sandra Barrett
Very helpful but didn't have a phone in my price bracket, being part of BT chap was helpful in allowing me to sit in whilst I sorted BT out . But I had to go elsewhere for a new phone
October 2023 by James Lawrie
I was impressed with the technical support that I received when my sim card started playing up a while back but I forgot to leave a thank you note. I'm looking forward to my next iPhone upgrade.
August 2023 by Scott Eley-Rixson
Nik is a legend! He spent 1.5hrs on the phone to HQ with our issue. The patience of a saint. In fact Saint Nic is his title now!
August 2023 by Adventure with Robbie
Terrible service. Come in to change sim cards. Left as it was closing after them being changed. The young girl did not check that the phones was working. Both our phones wouldn't work after. We had a nightmare trying to access our bank in order to get money to get back home to wolverhampton. Totally ruined our holiday..
July 2023 by Helen Tipton
Very helpful, patient and friendly.
April 2023 by Martin Clayden
Shop was fine, service was good in the shop - shame about EE who abruptly disconnected my phone??
February 2023 by Jack Peters
The advisor wasn't too knowledgeable and kept providing irrelevant information. Prices are more than double that of other providers as well which doesn't help.
February 2023 by Lorraine Bates
Fantastic customer service. At last my phone is being sorted. Telford Branch needs to take a leaf out of Shrewsburys book. Will be using Shrewsbury branch in future. Once again thank you Shrewsbury for sorting.
December 2022 by Roy Steele
To be honest I could have bought my phone from pc world (I found out later)not in the sales, for less than £400 and saved myself £200. I didn't need a SIM card or credit just a flash decision at the time. Beware though if you buy from EE shop there's no returns and your stuck with it for 2 years.
December 2022 by Lora
A member of staff, Kieran, was extremely rude to me. He shouted abuse at me in the street for no reason. This is a very poor representation of this company and I will be complaining to head office about him. SHAME ON YOU KIERAN.
November 2022 by margrett alonso (agoth uchiha)
Horrible customer service. The guy who was attending to me was very arrogant, condescending and discriminating. I was so stressed and tired that day coming back from Belgium (phone stolen) I had no energy to say to his face what a horrible person he is, and just really wanted to leave immediately and keep my peace as I could not stand him. Why he is in that type of job was a big question. He was as ugly as his attitude.
October 2022 by Pat Johnson
Served by Tom in the Shrewsbury store. Amazing service. Thank you
October 2022 by Kl
I?m only giving 3 stars as the young guy that served me was patient and helpful, Ben.The rest of the young guys working there (nearing the end of the day) were talking about thier future night out, who they would s&@g, used the F word loudly and frequently. I had my kids with me, I was not impressed. I don?t go into a shop to hear this kind of chat. It was unpleasant
October 2022 by Stewart Tinsley
My experience with the Manager was dreadfull. We have been with EE for a number of years but my experience with the Manager I will never forget so arrogant rude and was not interested in my problem that I had experienced with them. Never again will I set in the shop in Shrewsbury
August 2022 by Robert Hunt
Staff were helpful. They were able to sort the problem I had.
