December 2023 by IAN HOWROYD
Popped in Shrewsbury DFS to look at a certain sofa & chairs?Philip was excellent in sorting out our options?He was so helpful ?He wasn't pushy like some stores?We had a excellent experience ?Looking forward to receiving our new chairs & sofaThank you again Philip ?
October 2023 by Judith walker
I visited today with a view to looking at and finding information on sofa beds. It's a large store but there were no members of staff at all to ask. I wandered round for about 10 minutes and left. I returned an hour later hoping there may be somebody to ask but again not a soul there. So, I won't be buying my sofa bed from DFS!
October 2023 by Claire Jefferis
Very friendly assistants, greeted us on entry. We knew exactly which sofa we wanted. Ordered, paid and out the door within 45 minutes. Excellent. Only gripe? Wasn't offered a drink and I spied a coffee machine. But that's just me. Love a coffee. So went next door to Costa instead ?
September 2023 by Greg Stickley
Staff were very friendly and welcoming, let us browse until we?d found what we wanted and then approached us and sorted the sale/finance out. Have had a few sofas and pieces of furniture from the store as it?s not the same online as can actually see the sofa/colours and try them out before buying as is no small purchase!! I think the girls name was Lettie?(sorry if its not? - blonde hair, very bubbly and has two cats??) very helpful and friendly.
September 2023 by Darren Perrins
Terrible service. We just called in to place an order for a Louder corner sofa. Three members of staff were all hiding away in the office. Not one greeted us, one came out saw us and went back in. 100% wont be buying from this particular store, we will either travel to another in the midlands.. Or will look at alternatives from other stores. Lazy staff and poor customer service.
September 2023 by Paul donnelly
Helpful staff and no hard sell ?
August 2023 by Claire Jones
Great staff who aren't too pushy are knowledgeable and happy to help with queries ?
July 2023 by Margaret Wall
Very helpful even yo bringing me a coffee explaining everything
June 2023 by Richard newton
Very good service and very helpful definitely recommend ?
June 2023 by Claire D'Arcy
Lots of sofas on display and very helpful staff
February 2023 by P W
Great wide range of choice with helpful staff.Our go to place for sofas and accessories.
February 2023 by Jerome Conlin (Sid)
Good.. it wasn't even a closing down sale...
February 2023 by Terrey Clare
Didn't have any beds and many unhelpful staff
January 2023 by KAREN Laidlaw
Customer service aftercare is appalling. I have never experienced such bad aftercare from anywhere as bad as here.We have problems with our sofa , that was delivered in August and since then have contacted them over 20 times and been promised call backs from the manager and still nothing. We paid cash for our furniture , and I wish we would have had it on finance as I think we would have had more help as they wouldn't have had our money . For such a big company DFS you are disgraceful!
December 2022 by San Simcox
Lots of choices friendly helpful staff
