September 2023 by Yvonne Pratten
About 3 months ago, we walked in and walked out again as there was only 2 members of staff, one in storeroom and one measuring a family of 3 children. Pleased to see more staff. Greeted as we walked in, Alex was sent over to assist immediately and he was brilliant. Measured,served and out within 15 minutes.
May 2023 by Mr D
Great shoes but inexperienced young assistant that was useless sadly.
March 2023 by Muslimah In Solace
Not much selection of shoes for babies with soft flexible soles.Store was super busy for a sunday afternoon and there was only 1 lady serving and helping customers.She tried her beat but ultimately was in a rush and unable to give full attention and care to customers.We left without purchasing as we felt rushed to make a decision as she needed to get to other customers.Please have it least 3/4 staff members working a sunday afternoon.
February 2023 by Alex Simpson
Great customer service from Zoey and Mikayla
February 2023 by Jane Van Rossem
Visited today, served by Sarah. Very helpful and knowledgeable. Came away with 2 pairs and she ordered a 3rd to be posted to my home address. Great service.
January 2023 by Emma Ryley
Really great service today from Alex. He was so helpful and very friendly. Resulted in the purchase of 3 boys pairs of shoes. Thank you Alex!
November 2022 by Kat P
Nice store, seen to quickly. Helpful staff, Emily was very knowledgeable.
October 2022 by Frank Pace
Bought a pair of casual black shoes, thanks to the sales assistant, sorry can't remember her name ,
October 2022 by lucinda cross
Massive thanks to the lovely female manager and male assistant who were so helpful to us on a recent Thursday afternoon visit, just long enough ago that this busy mum has almost forgotten names but reading other reviews think it may have been Zoey & Alex! My son's brand new school shoes were rubbing after the first day's wear and I was a little nervous to request an exchange knowing he'd worn them, however the team couldn't have been more helpful as they had been purchased during an official Clarks fitting. Both team members spent considerable time with us trying on several pairs of shoes and size options to get the right fit for his high in-step and he left very happy with a pair that flash no less! Very comfortable a week or so later! Thank you!
September 2022 by Emma Redman
Stopped on the door just like through covid but looked as if we'd completely disturbed the guys day. Having grandparents that have run clarks shops until they retired the customer service in this store is awful. We travelled went to sketchers and travelled to clarks in Telford where we received excellent customer service. Such a shame this used to be a good store.
June 2022 by lornajgallagher
Served by Alex for some new shoes for my 18 month old daughter. He was so kind and helpful. Thank you!
June 2022 by Jessica jones
On my visit to Clark?s I was served by the lovely zoey, she was very helpful, efficient, friendly and she served me with a smile! I was very very happy with my decision as she made it very stress free and she had great advice, she has a great passion for what she does!! The heels I purchased where extremely comfortable and well presented! Would definitely recommend this store!:))
June 2022 by Emily Jones
Steph was fantastic. Daughter went up a size and in to adults shoes, was very attentive to our needs and even though shoes were more expensive than we had in mind her attitude and customer service meant we bought them.A true opposite of the clarks story closer to home, friendly and patient.
May 2022 by Natalie Busby
i went into Clarks May 2022 to get my youngest who's 1.5years a new pair of shoes. We were served by Steph who was super friendly and attentive. she brought a range of shoes down rather than us picking out one or two which really worked well as she found us a super cute pair that had dinosaurs one which Jacob seemed to love and we loved! Because it had gone so well we also decided to get our eldest boy whos 4 measured up for sandals for holiday and with the same method we also discovered some lovely sandals. we are extremely happy with boy items. Steph was particularly helpful at convincing my eldest to take his sandals off and put them back in the box when he was reluctant at the end which really helped keep it all calm! :) we will be back shortly for his school shoesthanks!
May 2022 by stones family channel
Worst shop ever visited , whilst checking for shoes other children playing with measuring equipment in store and then shout at us for quietly measuring as you do in many shops, we even checked for signs first to make sure that we could. To then have the man working there loudly have a go at us and the manageress stand their with the most blank and vague face not knowing how to deal with her staff , clearly not used to being a manager and then commenting on us when we was leaving . Formal complaint to headoffice made. Clearly thought they could be rude to customers
