May 2025 by Charlotte Limeslade
Shout out to Sam H who did our daughter's first shoe fitting for us - he was SO enthusiastic and keen to help, as well as coming across as completely authentic and genuinely interested in getting the best shoes for her. He was absolutely lovely - thank you Sam!
February 2025 by Alison Jackson
Zoey was kind and helpful on my visit but her colleague was so rude that she has lost Clarks a lifetime customer ?
December 2024 by Kels Higgins
What a rude manager and unhelpful staff no customer service skills what so ever!
July 2024 by Divya Amgain
We went to clark few days ago with my groups. She was busy with another customer. She didn't give any response to us.One of my friend was looking for price for wallet but she kept the wallet at right place. When we were about to leave the shops. Service lady suddenly stops us and she thought we were shop lifting. We were totally pissed off. We were not expecting that reaction from her. She didn't even say sorry for her reaction to us.
September 2023 by Yvonne Pratten
About 3 months ago, we walked in and walked out again as there was only 2 members of staff, one in storeroom and one measuring a family of 3 children. Pleased to see more staff. Greeted as we walked in, Alex was sent over to assist immediately and he was brilliant. Measured,served and out within 15 minutes.
May 2023 by Mr D
Great shoes but inexperienced young assistant that was useless sadly.
April 2023 by S W
A bit of a wait but the lady that served us was very helpful and knowledgeable.
March 2023 by Muslimah In Solace
Not much selection of shoes for babies with soft flexible soles.Store was super busy for a sunday afternoon and there was only 1 lady serving and helping customers.She tried her beat but ultimately was in a rush and unable to give full attention and care to customers.We left without purchasing as we felt rushed to make a decision as she needed to get to other customers.Please have it least 3/4 staff members working a sunday afternoon.
February 2023 by Alex Simpson
Great customer service from Zoey and Mikayla
February 2023 by Jane Van Rossem
Visited today, served by Sarah. Very helpful and knowledgeable. Came away with 2 pairs and she ordered a 3rd to be posted to my home address. Great service.
January 2023 by Emma Ryley
Really great service today from Alex. He was so helpful and very friendly. Resulted in the purchase of 3 boys pairs of shoes. Thank you Alex!
November 2022 by Kat P
Nice store, seen to quickly. Helpful staff, Emily was very knowledgeable.
October 2022 by Frank Pace
Bought a pair of casual black shoes, thanks to the sales assistant, sorry can't remember her name ,
October 2022 by lucinda cross
Massive thanks to the lovely female manager and male assistant who were so helpful to us on a recent Thursday afternoon visit, just long enough ago that this busy mum has almost forgotten names but reading other reviews think it may have been Zoey & Alex! My son's brand new school shoes were rubbing after the first day's wear and I was a little nervous to request an exchange knowing he'd worn them, however the team couldn't have been more helpful as they had been purchased during an official Clarks fitting. Both team members spent considerable time with us trying on several pairs of shoes and size options to get the right fit for his high in-step and he left very happy with a pair that flash no less! Very comfortable a week or so later! Thank you!
September 2022 by Emma Redman
Stopped on the door just like through covid but looked as if we'd completely disturbed the guys day. Having grandparents that have run clarks shops until they retired the customer service in this store is awful. We travelled went to sketchers and travelled to clarks in Telford where we received excellent customer service. Such a shame this used to be a good store.
