December 2023 by Tanya Hasanniazi
Ordered our sunday breakfast through Uber eats from here, and the scrambled egg and bacon brioche came with no eggs at all?! What a shame...
December 2023 by Jamie Jarvis
Very friendly staff and delicious drinks. This is my review I wrote 3 years ago but sadly I feel it needs to be updated. I've been going to Café Nero for many years but sadly recently I don't feel like a very valued customer. In the past 3 months I've seen at least 6 members of staff leave and that clearly speaks for its self. I go to the cafe everyday where possible and I was there on Wednesday 6th December. I ordered my usual drink, panettone latte, coconut milk, extra hot, with cream. Sat down with my drink, tasted it, it clearly wasn't extra hot, more like barely warm. I know I should've taken the drink back but I didn't and just drank it. I came into the cafe the following day as usual and the same member of staff was on that made my drink the previous day (they were covering from another shop due to staff shortage) Ordered my drink and as always asked for it to be made extra hot. Sat down and again drink was barely warm. My friend went to the counter and said to the barista "don't take offence but this drink isn't extra hot" The barista said "don't worry if I took offence, you'd know about it love" then "all you've got to do is ask me to remake the drinks" There was no apology as you'd expect. The barista then threw the contents of our cups into the sink with such aggression, that some of the contents splashed back hitting his face and he was seen to then swiftly clean his glasses. Drinks were remade but sadly they were no better. I didn't dare to take the drinks back and complain for a second time.
December 2023 by Nigel Eastham
Used this cafe Nero a couple of times now. Coffee is the usual Nero standard (very good) as are the cakes. Toilets could be
December 2023 by Annette Clarke
The poor barrista at 3.07 pm today was run off her feet serving a long line of customers whilst her colleague barrista spent her time laboriously carefully stacking the sandwiches, I so felt for the competent serving assistant , she could have done with some help behind the counter ! Was it because the stacker was a trainee ?
November 2023 by Louise Owen
Food and drink is fine. It's very careworn. Often empty cardboard boxes are stacked in the customer area. Buckets and mops too. Needs someone to take charge.
November 2023 by Deefisher Star
Loved this place ,cosy and
November 2023 by Francis Maglaque
Kudos to the lovely staff, they were very nice and welcoming, they were quick with the orders.Food as the usual cafe nero, we tried the millionaires hot choco and it was really good.Some tables were a bit messy though but perhaps it was just as busy
November 2023 by Dawn Colyer
Staff are rude in the Shrewsbury branch and show not even the most basic of customer service skills. The service is very slow, the seating area is dirty and the toilets are a disgrace. Nero used to be our favourite coffee shop but today was the last time we will be visiting.
November 2023 by Andy Knowles
We visited this branch earlier today. Hadn?t been here for a few years. Once in we thought that the place looked dirty and unwelcoming. The service was very slow and there was a long queue at the till all the time we were there. They seemed to be very under staffed. The fabric seats we sat on were dirty. There were quite a few tables with dirty crockery left on and not cleared away. The toilet was dirty and needed a good clean. Overall not that pleasant an experience. We won?t be visiting there again in a hurry!!!!
October 2023 by Margaret Williams
Nice friendly atmosphere even when busyI like the
September 2023 by Sarah Jenkins
I have always loved going into Cafe Nero for a coffee and sometimes a cake treat. However, this morning I popped in and was very disappointed at the dirty conditions, the stale looking cakes and worse still, the indifferent service that I received from the young female barista. No thank you, no asking whether I wanted something to eat and all the staff looked scruffy and were more interested in talking to each other than look after me as a customer. Sadly, I won?t be returning and will be going elsewhere.
August 2023 by Michelle Owen
Katie makes amazing drinks! Gave me advice on my headaches and made me a tasty decaf version, She's my favourite batista! Not so keen on the others. Allows dogs inside, got toilets, pistachio mousse cake is delicious too
August 2023 by Julie Harvey
Had a mango frappe and a caramel frappe this morning.Very disappointing, hardly any caramel in the cup and it was warm and thin liquid.Mango no better, much better in costa!!
August 2023 by VICTIM
Classic Italian experiences of high calibre and dedicated staff who treat all with etiquette
August 2023 by Amy May
Lovely place nice staff clean nice chill out place
