October 2023 by Gary Taylor
I turned up with a small obscure key for a Thule bike rack; I needed a spare. I'already been told it was likely to prove irreplaceable, by the 'other place' in town. I turned up at Timpsons with little hope of success.The young woman behind the counter was busily engaged helping an elderly lady; fitting an unusual battery into a watch for her.She was due to go for her lunch break, but chose to serve me anyway. I showed her the key, and after having a look she stated that she thought that she could help. She then spent 5 minutes searching through the key templates for the best match. She found something close, although not quite the correct profile, but she chose to put the template through the key cutter anyway.Once the key was cut she simply handed it to me, stating 'I'm not sure if this will work, but please try it anyway, and maybe it'll be fine'. She wouldn't take any payment; I thanked her and took the key to try out.The key didn't quite work at first, but with a little dressing with a couple of needle files, the key worked perfectly.I will of course be goi?ng back to the shop to pay, and thank her for doing more than she had to to help resolve the problem. It would have been much easier for her to have said that she couldn't help, especially so as the small shop filled up with three other people as I watched the key being cut.So much for her hope of a lunch break, but she gave no indication ofi impatience or frustration with this.Great service and a really helpful attitude; can't recommend this place highly enough.Give them a try; if she's there she'll do all that she can to help.
October 2023 by Rob Coles
Garments returned in two days. Great service, highly recommended.....
July 2023 by C W
Poor quality, expensive key cutting. Poor customer service. I had a key cut at a cost of £12. I had to return twice and both times the man was curt and dismissive, implying that it should work. The key he cut, even after trying a second time was visibly different from the original key. I asked for a refund when I returned it the second time (luckily I had kept my receipt), he was rude and passive aggressive. He asked me repeatedly exactly what was wrong with it. He made me feel uncomfortable and clearly was unhappy that I wanted a refund. Perhaps he should be more careful and cut accurate keys...
July 2023 by Catherine Wike
Poor quality, expensive key cutting. Poor customer service. I had a key cut at a cost of £12. I had to return twice and both times the man was curt and dismissive, implying that it should work. The key he cut, even after trying a second time was visibly different from the original key. I asked for a refund when I returned it the second time (luckily I had kept my receipt), he was rude and passive aggressive. He asked me repeatedly exactly what was wrong with it. He made me feel uncomfortable and clearly was unhappy that I wanted a refund. Perhaps he should be more careful and cut accurate keys...
June 2023 by Chris Oliver
Fantastic service. Thank you.
February 2023 by Samuel Klein
Had a new car key battery fitted. The guy who served me was very chatty and friendly.
January 2023 by Tom Ryan-Elliott
Good service, especially as it was open just after Boxing Day however they didn't happen to have the special key that I needed and suggested that I go out to a service near Crewe which was a slight shame
December 2022 by Adam Hawthorne
Key cut for garage door, fast service, recommended
November 2022 by Mr m,
Every time I go in .it's too expensive. To get battery for my watch omg .why don't you ask. And be shocked .won't go anymore.
October 2022 by Jimmy
They do ????
July 2022 by Kevin Redfern
Very helpful!
May 2022 by Kelera 01
Just went in today and bought navy shoe polish. Charged £4.25. Looked on their website only £3.25. ??
March 2022 by matt rick
Every time I go in .it's too expensive. To get battery for my watch omg .why don't you ask. And be shocked .won't go anymore.
March 2022 by Sarah
Very friendly and helpful service!
March 2022 by Matt
Every time I go in .it's too expensive. To get battery for my watch omg .why don't you ask. And be shocked .won't go anymore.
