December 2023 by debevans27
Decided to have kfc after the festive meals at home. Drovr up to drive thro Here at oswestry. Service from ordering very slow. Only 3 cars in queue. Pulled up at window, no aknowledgement. Handed bag & i dbl checked my order. Well the food was disgusting. Hardly any fries, not coated as in wrexham kfc which we love. Chicken sparse more like pigeon pieces. Some overcooked. All in all very disappointing. Would like to speak to the manager to vent my opinion. Will never ever visit again or recommend.
September 2023 by sarahpW86FA
Absolutely shambles, waiting in queue for nearly 30 mins when there?s only 3 cars at drive thru! So slow don?t know what the staff are actually doing to be honest. Hire more staff or kfc will just shut down !!
April 2023 by Stuartveryhappy
Best KFC I have ever had!! I?m not a huge fan of KFC normally but my Wife and kids like it so we called in on the way home from visiting family, we have all agreed that without question that was the best KFC ever! Food was lovely and fresh.
February 2023 by Avril G
Absolutely disgusting there. We called with our grandchildren who were really hungry so had to stop there. Tables were dirty, food all over the floor, we couldn?t help but step on squashed chips etc. The section where trays were to be returned were piled high with rubbish. I asked for a disinfectant spray to clean the table myself and in all fairness the guy on the counter said he would clean it. I couldn?t fault the staff, but will definitely not be returning there.
July 2022 by mathiaslR692YB
As of late there is certainly an improvement in customer service, as well as the food, heck we even got the order correct, BUT, the speed of the drive through is still terrible. We expect to part with our cash and drive straight to the window to receive our food, in maybe a couple of minutes tops. Not 20. The saving grace for this was the guy on the window where food is delivered was remaining upbeat and even offered us (and our doggy) water as it was incredibly hot, this made us forget the time and we all drove off happy. A refreshing change from the usual miserable (drop the food and run) service we typically received, we hope this continues
May 2022 by Julie W
Dreadfull experience - we waited for over 30 minutes in the drive through. Wasn?t warned there was delay when we ordered and no apology when we finally received our food . To top it all 2 x staff members 1 covered in flour, came out and were smoking in front of the cars in the queue in the bin compound . Unbelievable !!! We will not be returning and will not recommend
February 2022 by mylunaeclipse
This is not the first visit theres been a problem, but today I was disgusted. The server gave our order to another family who bought it back to the counter when they realised it wasn't theirs. Obviously they'd had to open all the food up to discover it was someone elses order.......bearing in mind covid is still rife, the lad behind the counter called the order number out which was ours and he gave us the bag of food the other people had touched and breathed all over, luckily I had been watching what was going on!! I refused the food and said I wanted fresh, however the time we had been waiting before and then the speed the 'new food' came out, I very much doubt it was a new batch of food, as one of the items was a customised one, butI had no proof though, i'm just disgusted and so did not enjoy the meal at all, its made me feel sick that they would recycle food like that with a pandemic on.....what happened to keeping your customers safe KFC??????
January 2022 by Q3172JVsharonm
It seems every time I visit there is something wrong. I understand supply issues are not the fault of staff. However..is it supply issues or incompetent management hiding behind 'supply issues?'. I visited on Thursday teatime, ordered via the app and drove through. They had no soft drinks 'on tap' so I was given cans. No correct packaging. No desserts for the kids meal. I was told I had been given extra fries to compensate for that....I hadn't- but obviously on a busy teatime by the time you realise it your not going to go back are you! Essentially the kids meal was a can of pop..a few fries and the tiniest peice of chicken ever for £2.99- (there was no Popcorn chicken) I find the staff all very dismissive and as previous reviews have said..very young and untrained. I will avoid this place in future . despite it being the only 'fast food' establishment in Oswestry.
December 2021 by JoolzC26
No sanitiser to use before or after using the order board. I asked if there was any sanitiser and was told ?no sorry? , absolute shambles of a place!
December 2021 by F9852WBjuliec
After several trips to this kfc , having moved into the area, we have decided not to bother anymore. Every time we go there is an exceptionally long wait but no que? They are always out of several items. This time it was any Pepsi of any kind. Given lemonade in coffee cup. Most times we get our pop drink in a coffee cup. Burgers are put together slap handed. No condiments given. Food is lukewarm at best. Staff have no customer service skills.
November 2021 by OROB18
The food for the most part is regular. However, the let down with this location is that every single time I've been here it's always out of something. From incorrect lids to there being no boneless chicken. I wouldn't recommend if your in a hurry either.
November 2021 by 299jonnym
We arrived here as a fun thing to do, a spontaneous event, and to our surprise the Krushems lids came with straws? but no holes for the lids, I don?t know how we were meant to drink them, but we had to resort to taking the lids off, making the krushem easier to spill. Petty, yes but just an observation which could create problems in the future for any KFC newcomers #SayWhat!
November 2021 by shannonrQ4803OR
in my professional opinion, and with thousands of hours of research, i can indisputably describe this particular order from this establishment as bad.
October 2021 by kerrybH2726KH
Extremely poor service. Do not bother with the drive through unless you want to wait an hour. Inside isn't much better. Not sure what's happened to this KFC but it's gone downhill fast. Stay way
May 2021 by N7249OHclairet
Absolutely disgusting! Large popcorn chicken with 12 pieces in it not even half a box! Stone cold! Freezing cold chips and burgers cant call as goes to answer phone! Spent £30 waited over an hour! For cold inedible food! Never again I will be contacting head office to make a complaint
