March 2024 by sarah oliver
Good service, friendly,helpful staff, I've been going to Arthur's for many years now and have always been very happy.
January 2024 by zoe calloway
Honestly these guys can't do enough for you. Friendly service where nothing is to much trouble.Always on hand if needed.Had 2 cars from them would definitely go back
January 2024 by Richard Bryan
Took a bit longer than expected but was a really good job , and car came back spotless, well pleased.
December 2023 by Simon Hill
Very, very helpful staff
September 2023 by Daniel Clapcott
Terrible service. Booked my company car in for an MOT a month in advance and they didn't even look at it until the end of the day and then had to keep it overnight. They did manage to find time to call me to try and buy the car though in the meantime, despite it being a company car... I asked three times for an email to forward to my boss explaining why I was without a car and have still received nothing. They never answer the phone. Won't be back.
August 2023 by Mark Mellor
Took my blue mokka and paid them 138 pounds to tell me the reversing sensor is faulty which I new said haven't got the parts will phone me next week that was 4 weeks ago no phone call and while it was there they were trying me to sell the car to them that's all they were interested in pity they couldn't fix it
August 2023 by Billy Carpenter
Fantastic personnel with a great atmosphere. Super service.
August 2023 by Sarah Groom
Very nice helpful polite
July 2023 by Dwrowley .youtube
Mate bought the vauxhall combi life from you but the actual handover took ages and only when he said I have it by the weekend or forget it something was done, bought the extra mats package but the actual mats that came were not fitted ones for the vehicle just a cheap £5 set, still waiting for the boot mat
June 2023 by Victoria
I?m very happy with the lovely, family friendly feeling that I got when happily waiting after turning up on the chance of talking to a salesperson about my need for a new Motability vehicle. The super friendly front of house member of the team, sat me down and offered me a coffee, which she kindly made herself, and I was very welcome to look around the vehicle myself. Very lovely and attentive members of the team! Thank you.
June 2023 by Christian Edwards
Just awful, after waiting 4 weeks to look at some warning lights on the dash, they took the car off the road to wait for a part 7-10 days they told me it's been 5 weeks now. Told me, I would have to sort a hire car with my leasing company. I get no updates unless I contact them first, then I just get fobbed off with "the part hasn't arrived yet, it will be at another week".I've had Vauxhall's for 20 years and loved this car but this has put me off for life, I'll never buy another.Update: 10 weeks now and not had a call from them for over 6 weeks, they don't even care.
May 2023 by Tom Cl
We looked at purchasing a used audi (YC67 YFK), it drove well but had some slight damage to the bodywork. Ryan (Sales assistant) offered to have this done and offered to knock a few hundred pounds off without us asking... that's generous... then he tried very hard to sell it to us, he's a used car dealer, that's a thing, right? OK, let's see the service history... it was requested but not provided.. requested again but it was audi in chester who were being slow tp provide it... OK now we've got a bad feeling... Ryan is still being very pushy to get us to buy it (without seeing the service history)... so, I requested the service history myself from audi (who sent it within a few hours) and what do you know, there isn't one... at 5 years old and ~50,000 miles... and there was an outstanding recall on the vehicle.. I'd like to give you the benefit of the doubt, however, its just a bit coincidental that you're trying so hard with this hidden info. Not a great first impression. Just be honest.
February 2023 by David Smith
Do not buy a used car from Arthurs. My partner bought a used car from them. We assumed they were a proper dealership but we have been dealt with dreadfully. Took 2 months to prepare the car and receive the car after payment because of a catalogue of errors all on their part. One day over the 30 day money back guarantee the first problem occurred. Followed by another half a dozen individual problems only some of which were covered under their totally inadequate warranty. Asked for money back and were refused and referred to make use of the warranty for everything, hence the car will have to be got rid of after only 2 and a half months of ownership and nothing but hassle and great financial loss personally. Paid £9,800 for an Astra with low mileage that is riddled with problems. If we had wanted a car like this we could have gone to an auction and fared much better. This is not a proper dealership. Disgusted.
December 2022 by Linda Miff
Very good people. Went in for a look came away with a new car. ?
December 2022 by reg hipkiss
Unbelievable incompetence.NO ONE there as any qlue whatsoever how to do their job. I wouldn't take a wheel barrow to this place never mind a car . Avoid at all costs.
