December 2023 by Haydn Neville
The team are always helpful and do their absolute best for me, even when they are clearly under a lot of pressure. It's not their fault that they get understaffed so I don't see why there are so many negative reviews!!! They have a lot to deal with, yet you still see people moaning in the queues because their prescription is "taking too long".
May 2023 by Jane
Awful service. Always have to wait for Prescriptions regardless of when they were issued. They hadn't even started on mine, despite having it it 3 days already. I have waited over an hour before. Staff are dismissive, bordering on rude. One time they had a 20 item prescription, that I needed before the bank holiday, I had advised them of this. My watch said I had 5 mins before closing but they shut the door in face and said, they were closed. I asked very politely explaining I was going away, but still ho joy. Mghey said if I needed that badly I should have come half an hour ago. They then said they'd put it back in the cloud and I could find another pharmacy!
April 2023 by Ollie Kane
Not fit for purpose. Have left me without medication twice although its ordered on time. No one answers the phones. Long wait times due to disorganisation.
March 2023 by Alex Ellson (13LittleAL)
This place wasn?t great under the ?Murrays? branding, under ?Peak? it seems to be getting worse and worse.Opening late because ?the pharmacist isn?t here yet? without any form of apology is ridiculous. One of the members of staff is particularly rude, visibly upsetting an older gentleman.Pharmacies are here to provide a service, not upset half of the town.
February 2023 by Julia Capper
Huge thanks ? to the staff for sorting out a very complex prescription for me. Excellent first class service ??
January 2023 by Jakehellyeah
Be prepared to wait half an hour
January 2023 by Julie Field
They refused to do my son's prescription, that had been issued by a skin specialist, told me to go somewhere else, pharmacy lady extremely unhelpful, I then went to boots and had no problems what so ever,. Perhaps the chemist staff would benefit if they had training, boots could probably recommend thier training course.
December 2022 by Alex Machin
Possibly the worst most disorganised pharmacy in the entire United Kingdom. Noone answers the phone but stand in the queue and you never hear the phone ring. My mum tried to call for two days and always engaged. I'm convinced they take the phone off the hook. A five day wait for a prescription is ridiculous in a small-town pharmacy with 8 staff. Struggled to justify one star.
November 2022 by Charlie crowshaw
Appalling service, waiting over 10 minutes with queue out of the door while three members of staff out of the five were looking for one prescription.
October 2022 by Debbie P
Disgraceful service!Been trying to call all afternoon to see if my urgent meds are ready and whether they are delivering!They refuse to answer the phone!Still not picking up after 27th time trying!
September 2022 by Pearl Clarke
Just want someone to answer the phone ,if they are so busy they need to have dedicated person to just answer the phone, for goodness sake learn from Murray 's or pack up and go let a more efficient chemist run it !
July 2022 by Robert Threlkeld
Closed again for lunch no notice on website just notice on door.Not the first time its happened to me.Staff shortages I can undestand but no info on website no !
April 2022 by stephen bowers
Can't get prescription right. Slow awful place. Must do better
March 2022 by Jan Campbell
I don't like posting negative reviews when businesses are clearly struggling with too few staff for their workload. In this case, it's translating into long waits, unplanned lunchtime closures, and some rudeness from staff which makes for poor customer/patient service. This isn't fair where medicines are concerned because people often need these quickly or are understandably worried about them. Not recommended.
March 2022 by Robert Hall
Don't even deserve 1 star.... removing people from the pharmacy at 12.45 because they want to close for an hour at 1pm for lunch.... rude management it's dreadful since it has been taken over. I have now moved my repeat prescription to Boots. When I told the member of staff the wife was gonna donthe same he just shrugged his shoulders and said he didn't care..
