January 2024 by Jon Bruford
Huge fan. Even though, like anywhere, staff have moved on or turned over, there seems to be a strong culture here; staff are responsive, well-trained, and know how to listen and react accordingly. I'd certainly recommend.
December 2023 by Richard Love's music & Wildlife Blog
Saved the sight in my eye. Thank you ?
November 2023 by Jan Freeman
Lovely friendly staff.
September 2023 by Holly Worton
Excellent service at every step of the way. Staff were all very friendly and helpful. Ellie was especially helpful in finding the best frames. She was very patient and took her time helping me. She's the best person I've ever had help me to find new frames!
September 2023 by Leslie Heasman (Nightraven)
A very welcoming, professional and thorough team. I'm very happy to continue to go there for all my eyecare even though they are 16 miles away. They even made an extra effort to co-ordinate appointments for both my wife and myself.If I could give them 10 stars I would.
September 2023 by eileen weaver
Very helpful could not do enough
September 2023 by Brian Rivers Scott
Staff always friendly and so helpful
August 2023 by paul english
Service was great, staff lovely. But glasses prices are so expensive. Got some online for 1/6 th of the price.
August 2023 by Arrika L.
Great team trying hard but not equipped to handle modern day challenges like giving an official copy of your prescription to you. This is not compliant with uk law.Limited selection of frames means that someone with a narrow face may need to take your prescription elsewhere. This is perfectly reasonable.This requires getting the actual document that they can?t provide by mail, in person or online. This locks you into frames that don?t fit :( This part isn?t reasonable.Imagine that they are a small village shop and it?s a great experience. Pick frames first.UK law requires that the prescription be provided.I have been advised to- complain to your local integrated care board (ICB). Find out about the NHS complaints procedure.The Optical Consumer Complaints Service (OCCS) may also be able to give you advice or provide some mediation. The OCCS website has more advice for consumers.
August 2023 by Dave Elson
Excellent service, very helpful and friendly.
August 2023 by Sally Andrews
I had to visit an optician urgently yesterday on the advice of my GP, my usual optician wasn?t open but I was able to get a same day appointment here which is where my Son is a patient - they were absolutely brilliant and so caring (I was in quite a bit of pain!!) it was no bother to them that I wasn?t registered as a patient with them, the optician was really kind and gave me a thorough examination and explained everything clearly, she recommended products and I was able to buy them there and then and the prices were comparable to the cheapest prices online, plus I wasn?t sold anything I didn?t need - I was so impressed that they will now become my regular optician
August 2023 by Philip Wormington
Took my wife here for an eye test the service was amazing, the staff were very efficient and knowledgeable.
July 2023 by Jennifer Scully
Wasn?t left waiting friendly staff no pressure to purchase happy with the service
July 2023 by Mandy Morris
My first few visits were OK, and I like my new frame but I still do not think that the glasses are fitting quite right on my nose for my vision to be "correct" using varifocals. I am still persevering at present.
July 2023 by Brian Willis
I have just picked up my new glasses from Ludlow Specsavers and I must admit I very pleased with them and the service I received at this branch, everyone was very friendly and helpful, top marks for customer service ?%
