February 2023 by Daniel Seal
Useless and totally inept.I moved from Lloyd's because they were lazy and incompetent. Peak are even worse. I requested a repeat prescription six days earlier and today they told me that it wouldn't be ready for weeks. Went over to Boots and got my prescription within three minutes.
January 2023 by Yvonne Robertson
I'm afraid I have to agree with other reviewers who say the service is unsatisfactory. I know pharmacies are under pressure, I know they have had staffing issues but it is so poor I am seriously considering using a prescription delivery service. Called this morning to see if prescription ordered early last week was ready, no reply. Was in town at lunchtime but the pharmacy was closed, called in the afternoon but again phone not answered. Arrived at the pharmacy to be given the 'It will be 30 mins' routine. After 30 mins I asked if it was ready and was told it was being prepared. Whilst waiting staff could be heard laughing and joking in the back area. Customers are indeed left feeling they are not valued. I want to support local business but .........
December 2022 by James Summers
Answer the Phone
October 2022 by josh davies
The staff here are so underated by the impatient public of ludlow and the abuse they get for trying their best is absolutly disgusting. so personally I think the majority of people who use this pharmacy should be ashamed of themselves. Just show some respect and manors for someone trying to help you for god sake!!! Keep working hard guys at least a small handful of people notice what you do and have to go through.
September 2022 by Sam Thompson
This is not really a pharmacy; they are more interested in flogging make-up and perfume than dealing with NHS clients. The "traditional" look is just window dressing.How anyone can run a business and ignore incoming phonecalls is a bit of a mystery. They have been claiming to be short-staffed for months, it's not really plausible any more.
September 2022 by Martyn Powell
Was lied to when first went for a prescription and asked to call back later can't count the times I've had to go backPut in a complaint about this and was given the answer they are 2 staff down and if I didn't like it go somewhere else very rude what a way to talk to a customer
July 2022 by ian brightman
Why do you never answer your phone?
February 2022 by Haddon Howells
the drivers are lovely the staff are rude ,ive just rang to check my outstanding iteams being del today as told to me sat in shop to be told no tommorow .i despite putting in script monday which browns say need 4 days total still didnt del to me by fri last week so when i re asked how many days from time of ordering do you need and you just told me 4 in a rude manner its not true ,youve had 6 now and still havent got iteams .as said drivers are the best the staff are just rude .john williams 32 baker close
July 2021 by Ben Clarke
My partner placed a repeat prescription on the Friday morning, latest Murrays had the prescription was Monday. I went to Murrays the following Friday (About a week for it to be ready) After waiting 10min + for the sales person to finish trying to sell fragrances then deal with another customer I was finally told the prescription was not ready and to come back in half an hour ( Not a problem) I returned 40min later to be told that will have to order the drug in as they have run out and to maybe call a 17:00 to see if it is ready or return the next day. The drug is a generic migraine treatment nothing exotic. They had days to realise they had run out or were about to with current demand. This is not the first time I have had issues with this pharmacy. If you are new to area or visiting do yourself a favour and use one of the other 2 in Ludlow.
March 2021 by Michael Murphy
Very helpful old-fashioned dispensing pharmacy with rows of brightly coloured liquids in glass apothecary bottles. And of course the enchantress of the shop, Hannah!
March 2021 by Victoria
Having used the other pharmacies in town, I have been thoroughly impressed with the service and professionalism here. Some, pharmacists in my experience, have been imperious and unhelpful -particularly with awkward medicine requests. Here they are brilliant. And go beyond what you might expect. wouldn't go anywhere else.
